CSS Corp ITO Technology ranked #1 among support vendors by 'The Black Book of Outsourcing'
Each year, the Brown-Wilson Group and Black Book Research undertake an annual survey into organization's satisfaction with their outsourcing service providers. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 26,000 respondents from service users around the globe.
Over 40 functions and sectors are investigated to determine "best fit" vendors among individual industry specifications. Of these, the Information Technology Outsourcing (ITO) functional clients are ultimately the most complex in needs, client essentials, data demands, regulation, legislation, revenue models, market sizes, geographies, core and non-core functions, and outsourcing niche vendors.
In 2009, the Black Book ITO Tech Support Client/User survey investigated over 500 contracts held by 1,500 of the top technology outsourcing spending corporations and organizations globally.
Customer Delight
