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No.	Current Openings	Location
1	Customer Service Executive: (35 positions)	Chennai
2	Technical Support Executive: (70 positions)	Chennai
3	Technical Support Engineer: (75 Positions)	Chennai
4	Technical Support Engineer: (100+ Positions)	Chennai
5	Application Engineer: (11 Positions)	Chennai
6	Technical Support Engineer: (50+ Positions)	US, Utah
7	Network Support Engineer	US, Utah
8	Global Help Desk Support Engineer: (30 positions)	Chennai

All the above positions require minimum graduation in any discipline, excellent communication and inter-personal skills.

Please mail your resume mentioning the job code in the subject line to

Customer Service Executive: (35 positions)
Qualification	Graduation / Post Graduation - Any discipline
Experience	Minimum of 6 months (for Winback and fresher for Customer support)
Job Description	Will be responsible for handling inbound customer calls and retain them.
Primary Skills	Excellent in communication with online selling skills The ideal candidate should be a self-starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must
Secondary Skills	Willingness to work in US time zones & relocation to Chennai are a must.
Geography	Chennai

Technical Support Executive: (70 positions)
Qualification	Graduation / Post Graduation - Any discipline
Experience	Minimum of 6 months in Tech Support
Job Description	Will be responsible for handling inbound customer calls and troubleshooting technical issues with regards to operating systems and the product.
Primary Skills	Excellent in communication skills Excellent tech skills in operating systems The ideal candidate should be a self-starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must
Secondary Skills	Willingness to work in US time zones & relocation to Chennai are a must.
Geography	Chennai

Technical Support Engineer: (75 positions)
Qualification	Science Graduate willing to learn technology
Experience	Minimum of 6 months
Job Description	Interface with SOHO customers, provide remote technical support on network concept, and resolve product related issues through research and troubleshooting.
Primary Skills	Prior experience in Networking and Hardware support Wireless and Wired Networking concepts Basic understanding of all Operating Systems. Decent knowledge on troubleshooting for firewall and Proxy servers. CCNA / CCNP certification is preferred.
Secondary Skills	Should be a self-starter, with excellent interpersonal, communication, documentation, problem solving and trouble-shooting skills. Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must. Willingness to work in international time zones & relocation to Chennai are a must. Willing to provide 24/7 support to international customers
Geography	Chennai

Technical Support Engineer: (100+ Positions)
Qualification	Graduation in any discipline
Experience	0 - 6 months of experience in voice based technical or customer support
Essential Skills	Prior experience in Customer Service or Technical Support Knowledge on home networking Proficiency in windows based operating system navigation Excellent communication and people skills
Others	Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must Willing to relocate to Chennai Willing to work in night shifts Willing to provide 24/7 support to US based customers Professional attitude and a passion for technology A Vonage technical support representative must have the ability to interface with US based customers to provide remote technical support for Vonage products and services. Their primary objective is to resolve all customer issues during the first contact by leveraging all available tools and resources.
Geography	Chennai

Application Engineer: (11 Positions)
Qualification	Graduation in any discipline
Experience	6 months and above
Job Description	The positions are for Voice Based Technical Support Engineers for an Australian ISP. Candidates are required to have excellent communication skills. Technical skills would include knowledge and expertise on ADSL, DSL modems, Email applications and common OS. Exposure to ISP support and experience working with an Australian process would be an added advantage.
Primary Skills	Technical Knowledge - Previous work experience and exposure to the following technologies/skill set is required: ISP Support - ADSL, ADSL 2+ and Dial-Up Product - Dial-Up Modems and ADSL Modems Email Applications - Outlook Express, Microsoft Outlook 2000, 2003 and 2007 and Mac Mail Operating Systems - Win 98/ME/2000/XP/Vista, Mac OS 9,X
Secondary Skills	Communication and Soft Skills - Excellent Communication and Soft skills are highly required as the positions would be for an Australian Process. Candidates with previous work exposure in Australian projects should be preferred. Candidate must be willing to work for different time zones.
Geography	Chennai

Technical Support Engineer: (100+ Positions)
Qualification	Graduation in any discipline
Experience	0 - 6 months of experience in voice based technical or customer support
Essential Skills	Prior experience in Customer Service or Technical Support Knowledge on home networking Proficiency in windows based operating system navigation Excellent communication and people skills
Others	Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must Willing to relocate to Chennai Willing to work in night shifts Willing to provide 24/7 support to US based customers Professional attitude and a passion for technology A Vonage technical support representative must have the ability to interface with US based customers to provide remote technical support for Vonage products and services. Their primary objective is to resolve all customer issues during the first contact by leveraging all available tools and resources.
Geography	Chennai

Technical Support Engineer: (50+ Positions)
Qualification	A minimum high school education is mandatory
Experience	6 months of min experience in voice based technical or customer support
Essential Skills	Prior experience in Customer Service or Technical Support Knowledge on home networking Proficiency in windows based operating system navigation Excellent communication and people skills
Others	Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must Professional attitude and a passion for technology Must be a resident of Utah A Vonage technical support representative must have the ability to interface with customers to provide remote technical support for Vonage products and services. Their primary objective is to resolve all customer issues during the first contact by leveraging all available tools and resources.
Geography	US, Utah

Network Support Engineer
Qualification	Professional degree
Experience	2+ years experience in configuration and troubleshooting high-end networks
Essential Skills	Strong understanding of, OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP) Bridging and switching concepts, LAN technologies such as Ethernet-CSMA/CD STP - IEEE 802.1d/ IEEE 802.1w, IEEE 802.1s VLANS, Tagging - IEEE 802.1q, 802.3ad IP addressing and sub netting, Routing concepts, VLSM/CIDR Working knowledge with routing protocols - RIP V1/V2, OSPF Working knowledge of snifers
Product Experience	Switches & Hubs (Unmanaged, Managed, L2/L3 and Smart Switches) Gigabit, fast Ethernet, modules and power-over-Ethernet Security Products (VPN routers and client software) wired and wireless Wireless Products (Access points & antennas, Adapters) Business Software (VPN Client & Network management)
Others	Should be a self-starter, with excellent interpersonal, communication, documentation, problem solving and trouble-shooting skills with a commitment to customer delight Sound fundamentals and in-depth knowledge of Networking Concepts Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment Working knowledge of Windows and/or Linux OS
Certifications	CCNA, CCNP or Network+ preferred or should be currently undergoing training
Geography	US, Utah

Global Help Desk Support Engineer: (30 Positions)
Qualification	BS/BA or equivalent
Experience	1-3 years of prior customer IT help desk support experience
Essential Skills	Must be passionate about delighting customers Must be passionate about technology and hungry to learn Must be a team player and a quick learner Must be ready to support a global user base Analytical with good troubleshooting skills 1-2 years experience with Windows / MAC or Linux desktops along with MS Office application suite and MS Outlook Exposure to Wired and Wireless networking Good command over English
Responsibilities of the job position (Including but not limited to)	Troubleshooting of PC issues Troubleshooting of OS - Windows/MAC and Linux desktops Basic network trouble shooting Troubleshooting, configuring and resolving application and software issues Internal tools/ applications support Remote software installations Triage and troubleshoot hardware issues (printer, faxes, copiers etc) Triage, troubleshoot and appropriately escalate issues with VC / AV equipment Requires shift work and including weekend shift rotations. To be successful in this position, you must excel in a dynamic, fast-paced, team environment. Will be an excellent opportunity for those interested in entering the technology field with a company who values their employees and provides them with the tools to succeed. You will be part of an exciting and global team that will be supporting users at one of the leading global technology company. You will be located at Mountain View, California, US.

Balajii Chandarasikharan

Balajii Chandarasikharan
Program Manager

"What attracted me to CSS was the space the company was in and the opportunities to learn new and exciting technologies.

I have had the opportunity to grow at every stage of the company transforming from a Technical Support Engineer to a Program Manager for a large Telecom major - all this within 5 years in an intensely fierce enterprise support space."