Differentiators
Performance Driven Data Centre Operations
CSS' Performance Driven Data centre operations are built on the following tenets:
- Strong Operational Foundation
- Management by "Exception Only"
- SLA / Metrics Driven
- Leverage Operations
- Flexible IT Operations
There are five distinct stages in our operations which helps in drive data centers from a high cost unit to a lower one where operational efficiencies set in through rigorous process improvements.
Network Management Tools and Script Development
The CoE for Infrastructure Management has deep technical competencies in network management, systems management and technologies. CSS also has established procedures to integrate new tools including those that have been developed by our clients.
A snapshot of the tools we have exposure to:
| Licensed Tools | IBM Tivoli, NetCool, OpManager, Landesk, uptime, Quest; HP OpenView; BMC; Device specific element managers |
| Open source Tools | Zabbix, Nagios, MRTG, Big Brother etc |
| CSS Developed | Knowledge Base Tool; CRM; Change Management Tool |
| Client Proprietary Tools | Tools, scripts developed by Clients that are made available to CSS engineers |
Knowledge Base Development
CSS creates dedicated knowledge base for each of its clients. The team will create knowledge base articles referring to problems that are detected and resolved. The knowledge base serves as a clear repository for any process changes and escalation paths as well. As the number of articles in the knowledge base increase, the number of escalations and time to resolution of issues decreases. In addition, the Knowledgebase helps bring new team, up to speed and enhances productivity.
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