Overview
CSS next generation of outsourcing services is strongly backed up by its 4 strategic blocks of excellence that offers expertise and delivers best-of-breed services.
The CSS Centers of Excellence (CoEs) create and foster expertise, innovation and service excellence, and ensure high quality & timely delivery of services to our clients and their end-customers. The CoEs are solely focused on being dedicated centers of technology & service expertise in four areas of specialization: Software R&D, Independent Verification & Validation (IV&V) Advanced Tech Support and Infrastructure Management.
Each CoE is a well-recognized and highly respected leader in its field, with many achievements to its name.
- The CoE for Research & Development has over a decade of providing innovative software engineering solutions to enterprises & ISVs.
- The CoE for IV&V was the very first pure play software-testing center to achieve SEI's CMMI Level 5 certification.
- The CoE for Advanced Tech Support has handled over 35 million requests for 600+ products & services, and is rated by the Black Book of Outsourcing as the #1 mid-market tech support.
- The CoE for Infrastructure Management manages and monitors infrastructure components for lrge enterprises and technology vendors
CoE Advantage
The CoEs are the lynchpin of CSS' global delivery model and the foundation of our successful performance:
- A treasure of experienced and talented teams dedicated to leadership and meeting stringent quality requirements
- A knowledge base that brings CSS' proprietary innovative processes and best practices to keep our clients and us ahead of the market
- Processes and methodologies that promote consistency, implementation of best practices and knowledge sharing
- Offshore and onsite capabilities that delivers excellence in design, implementation, management and support of specific technologies
