Enterprise Solutions
The face of enterprises is changing rapidly with dynamic changes in technology. Even enterprises that have invested significantly in IT systems over the years find it imperative to innovate and keep in step. With the business climate becoming more competitive, it is time to take stock.
Our R&D centre has worked closely with many enterprises successfully deploying solutions that contribute significantly to key business needs. We have substantial experience and expertise in offering custom IT solutions in the following areas:
Business Intelligence & Data Warehousing
Enterprise decision makers need to have access to information from across the organization. Analysis of data from multiple sources across functional areas and user friendly, need-based reporting are vital to decision-making processes in today's enterprise. Business Intelligence has become a critical element for effective decision-making.
The enterprise's information architecture should support:
- Multiple database management systems
- Access to data from disparate systems
- Enterprise portals that act as content management systems
- Real-time analytics tools for sophisticated analysis of data
We work with customers across domains to provide answers to challenging business questions. We have professionals with exceptional skills in,
- Data acquisition
- Data modeling
- ETL architecture
- Data mining
- OLAP
Customer Relationship Management
CRM is closely linked to core business objectives. It is imperative for any organization to chart out an appropriate CRM vision, which includes measurable targets that are derived from strategic objectives such as improved customer satisfaction levels, increased sales, improved customer retention percentages, reduced cost of service, ROI etc.
We provide end-to-end support in the process of execution, implementation, maintenance and training.
| Sales Force Automation | Supporting the sales process from lead qualification to winning the customer> |
| Marketing Automation | Targeting the best customers, managing marketing campaigns and generating quality leads |
| Customer Service | Resolving customer issues - proactively and professionally |
| E-Commerce | Automating marketing, sales, and service |
Supply Chain Management
Our Supply Chain Management (SCM) solutions go beyond simplifying the purchase / sales processes, focusing on reducing traditional supply chains. CSS believes in scalable systems that release value trapped in the supply chain, and facilitate collaboration.
Our methodology focuses on integrating all stages of the supply chain - from procurement of materials to delivery of finished goods - in order to optimize supply and demand. We build technology-enabled processes that help you procure, add-value and deliver more efficiently.
We assist enterprises in
- Developing a supply chain vision
- Assessing the potential for business performance improvement
- Mapping a program for supply chain excellence
- Defining performance measurement metrics through strategic IT initiatives
Enterprise Business Solutions
The challenge in choosing the right enterprise business solution is to balance your short and long-term business goals with your financial resources. We help you overcome this challenge with a business management solution that meets your business needs while matching your resources.
Our solution helps,
- Manage your customers and suppliers more effectively
- Tighten control of your finances
- Improve performance reporting
- Manage your inventory and warehouses
- Empower your employees
- Improve manufacturing management processes
- Account for and manage projects more effectively
Knowledge Management
A successful knowledge management strategy must identify the key needs and issues within the organization and provide a framework for addressing these. Ultimately, Knowledge Management technologies help enterprises access and cultivate the business knowledge that they seek.
The knowledge-aware organization is able to react quickly to external demands, leverage internal resources intelligently and anticipate external market directions and course changes.
The significant benefits offered by CSS designed Knowledge Management systems are:
- Measured increase in performance by reducing duplication
- Time taken to research information is minimized
- Predictability of process turnaround times
