Sustenance Engineering
Most enterprises have substantial investments in IT assets that continue to provide business returns as the organization grows, reorganizes and realigns business and technology strategies.
These assets range from legacy platforms and client-server systems, to more recent multi-tier or browser-based applications, which organizations need to manage and support. Our sustenance engineering expertise has helped customers focus on leveraging existing IT assets maximize ROI, while gaining direct cost advantages. We offer expertise in:
Application Maintenance
CSS approach to application maintenance is geared to consistently deliver high quality support that is responsive as well as proactive. A well-defined transition management methodology comprising knowledge transfer, retention and management models is practiced for coverage, control and cohesion during the entire maintenance support period.
CSS has proven methods for outsourced application maintenance. Some key components are:
- Entry Task Validation and Exit criteria
- Due Diligence
- Transition
- Production Support
- Enhancement
- Service Level Agreements (SLAs) & Metrics
Application Integration
Many organizations have a host of discrete applications, cutting across technology lines. The key need is to evolve a software infrastructure platform to simplify connectivity between applications.
Our Enterprise Application Integration solutions do exactly that. CSS offers a variety of EAI solutions viz.
- EAI Consulting
- Architecture and design of the EAI application, its implementation and 24x7 support
- Creating an e-commerce framework over existing legacy applications
- Creating a B2B framework for customers and suppliers over existing systems
- Creating an MIS / EIS / BI layer over a host of existing systems aided by data warehousing
- Front office-Back office integration to offer better customer service and increase organizational effectiveness
Application Migration
The investment in time, effort and cost associated with migrating to technology that is current is seldom given favorable consideration. Migration normally involves moving of existing production software to a more appropriate or current set of development tools and / or environment.
We work with you to make your transition seamless and trains your users to ensure that goals are met and that the IT enterprise delivers the quality and value that your customers expect.
We can help implement optimum technical solutions by addressing:
- Analysis of operational requirements
- Review of possible solutions
- Package installation and integration
- Customization and writing of exits
- Ongoing support of software
- Training
Our R&D centre offers the following services to facilitate migration:
- Version upgrade services
- Database migration
- Language migration
- Re-engineering
- Functionality upgrades
- Porting
