Cybernet-SlashSupport (CSS) is a global technology solutions provider to enterprises, consumers & technology companies.
3031 Tisch WaySuite 1002
San Jose, CA 95128
Customer Support Solutions for Consumer Technology
Overview
With increased adoption of technology in home and SMB segment, consumer technology companies are growing manifold in terms of newer products, channels and geographies. In the environment of heightened competition, a consumer technology support company needs to extend world-class superior support services to its customers to retain and build their base. It will be a huge challenge to do the balancing act between offering end-consumer SLA driven high quality IT support services and at the same time keep capital costs and operation expenditure down.
Read MoreIndustries
CSS offers outsourced technology support to
- Hardware & Devices
- Application & Tools
- Service Providers
Technical Support
CSS provides outsourced technical support services. The levels include L1/L2 and parts of L3. The modes include inbound calls, email, chat & remote login.
Read MoreCustomer Services
We leverage our superior technical expertise, diagnostic skills and customer management abilities to provide high quality support solutions.
Read MoreSales Management
We offer marketing response, sales and sales support services for inbound calls.
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"In css, we have an outstanding Strategic Partner with 100% record of delivery on their promises. Their robust processes, be it recruitment, training, or regular support operations, ensure a smooth and speedy implementation. Thanks to their process excellence - our support went live on 47th day from the date of sign-off."
