Delighting Your Consumers via World-Class Technical and Customer Support
Consumer Support Solutions

Customer Support Solutions for Consumer Technology

Overview

At CSS, we specialize in driving consumer organizations to extend world-class call center and BPO solutions  to their customers. CSS Operations Excellence philosophy is centered on scaling heights in customer experience without compromising on cost of support. Our reliable process-oriented service delivery methodology helps build an efficient and optimized support model to strengthen the lifetime value of our clients.

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Industries

CSS offers outsourced technology support to

  • Hardware & Software
  • Communications & High Tech Internet
  • Insurance
  • Healthcare & Pharma
  • Business Logistics
  • Retail
  • Travel & Leisure
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Technical Support

CSS provides outsourced technical support services. The levels include L1/L2 and parts of L3. The modes include inbound calls, email, chat & remote login.

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Customer Services

We leverage our superior technical expertise, diagnostic skills and customer management abilities to provide high quality support solutions.

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Premium Support

CSS Premium Consumer Support, an extension of our existing support system, is based on our commitment to provide highly-evolved, innovative, cost-effective and customer-friendly solutions.

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Customer Talk

"In css, we have an outstanding Strategic Partner with 100% record of delivery on their promises. Their robust processes, be it recruitment, training, or regular support operations, ensure a smooth and speedy implementation. Thanks to their process excellence - our support went live on 47th day from the date of sign-off."