Delighting Your Consumers via World-Class Technical and Customer Support

Consumer Support Solutions

Customer Support Solutions for Consumer Technology

Overview

At CSS, we specialize in driving consumer organizations to extend world-class call center and BPO solutions to their customers. CSS Operations Excellence philosophy is centered on scaling heights in customer experience without compromising on cost of support. Our reliable process-oriented service delivery methodology helps build an efficient and optimized support model to strengthen the lifetime value of our clients.

Industries

CSS offers outsourced technology support to

Hardware & Software
Communications & High Tech Internet
Insurance
Healthcare & Pharma
Business Logistics
Retail
Travel & Leisure

Technical Support

CSS provides outsourced technical support services. The levels include L1/L2 and parts of L3. The modes include inbound calls, email, chat & remote login.

Customer Services

We leverage our superior technical expertise, diagnostic skills and customer management abilities to provide high quality support solutions.

Premium Support

CSS Premium Consumer Support, an extension of our existing support system, is based on our commitment to provide highly-evolved, innovative, cost-effective and customer-friendly solutions.

"In css, we have an outstanding Strategic Partner with 100% record of delivery on their promises. Their robust processes, be it recruitment, training, or regular support operations, ensure a smooth and speedy implementation. Thanks to their process excellence - our support went live on 47th day from the date of sign-off."