Industries

CSS offers best-in-breed outsourced technology support based on the OPEX Optimization framework, ensuring that projects run with maximum efficiency of application, resources, infrastructure and processes. The verticals covered include:

Hardware and Software

CSS offers reliable, scalable and customizable outsourced technical support services across various domains and specialized services that help technology creators focus on their product innovation.

Communications & High Tech Internet

CSS is uniquely positioned to be the partner of choice for Internet, VOIP, Wired/Wireless Telecom, and Broadcast Service providers, supporting virtually every aspect of customer-facing, provisioning, and back-office processes.

Insurance

CSS provides low cost, high value solutions through OPEX Optimization framework, a customer-centric approach to improve clients experience with operational excellence at all touch points.

Healthcare & Pharma

CSS offers high quality services in medical billing and coding services that enable healthcare providers to have a single point of accountability to manage every component needed to receive patient encounter information.

Business Logistics

CSS helps bridge the gap between effective logistics management and the challenges faced to help clients cater to their customers at the right time, at the right place and for a right price.

Retail

CSS provides high-quality solutions that meet every retailer's requirement of a business model by combining industry expertise, profitable margins, scalable operations and an affordable answer to satiate their customers' demands.

Travel & Leisure

CSS focuses on the travel and leisure industry service environment to provide customer service agents capable and experienced in providing best-in-breed customer contact experience at competitive costs

CSS Solutions	Client	End Customers
OneWorld Delivery model	Leverage on high cost and low cost market Optimize cost Multilingual support	Experience local language support Delight customer experience
Universal Agent Model	Reduce handle time Improve CSAT	Reduce call transfer One-stop shop support solution
Communication Channels	Call deflection to minimize cost	Convenient modes of support 24/7 support
Knowledge Engineering/ Knowledgebase	Reduced average handle time Reduce inbound calls Call deflection Reduce customer churn	Quicker resolution Comprehensive solutions Effective solution finder
Real-time Dashboard	Real-time performance visibility	Delight customer experience
Workforce Management	High efficiency staffing platform	Quicker response to calls Saves time

Cybernet-SlashSupport (CSS) is a global technology solutions provider to enterprises, consumers & technology companies.