RMA Process
Return Material Authorizations (RMA's) provide a means for a customer to return items that require evaluation, repair and/or replacement.
Our help desk personnel take the customer through the process of verifying item issue, service(s) to be performed, and part/pricing information for the service. Then we coordinate replacement of the defective parts.
For instance, we offer the following RMA services for a telecom & networking major:
- AVR (Advanced replacement)
- CSR (Customer service return)
- DOA (Dead on arrival)
- ROE (Repair or exchange)
We keep track of all the RMA orders we process in and also offers follow-up proof of delivery. This process ensures that RMA has been processed, materials shipped out to the right customer with all the requested parts and whether the customer has sent the defective part back to the client to close the loop.
