Application Maintenance & Support
Managing business applications is essentially distinct from developing and installing them. Specialized processes and operations frameworks are required for successful application management, and are key to attaining the IT objectives concerning reliability, stability, scalability, and flexibility.
CSS offers a comprehensive set of Application Monitoring and Management Solutions that encompass portfolio optimization, reengineering, migration, testing and performance tuning, helping organizations reduce system downtime, enhance performance and concentrate on strategic initiatives.
The service components of CSS' comprehensive application management framework are:
- Application Monitoring & Management
- Application Integration & Managing Legacy Applications
- Application Portfolio Analysis
Application Monitoring & Management
Ensuring your applications are available and running at peak efficiency is a 24x7 responsibility. The complexities are much higher in the case of a hosted service provider or an ASP where multitudes of applications are hosted on a variety of OS, database and technology frameworks.
CSS offers comprehensive remote application monitoring and management services to enable your customers and employees to use applications without interruption. This service lets you limit the requirement for internal capacity and expertise, thereby enabling you to reduce the cost of operations and letting you refocus your IT staff on high payback development projects.
Key Components of Application Monitoring Approach:
- Proactively monitor application availability, performance, response time, exceptions, faults and failures using a variety of proprietary as well as third party monitoring tools
- Measurements are taken from behind your firewall so that there is no security hole and the measurement is related to variables you can control
- Change management and hosting services management
- Provide usage trend analysis and status reports
- 24x7 technical support of your application infrastructure from level 2 and level 3 engineers
- Visibility into CSS’ trouble ticket system via a secure portal
Application Integration & Managing Legacy Applications
CSS Application Integration Services enables integration of applications, processes, and data resulting in business application frameworks that are continuously in sync with the demands of the competitive environment.
Our integration services include application-to-application, business-to-business, service oriented architectures implementing Web services, legacy with Web-based applications, and integrating business process management frameworks.
Legacy systems continue to be a store of significant amounts of enterprise data. Creating effective integration platforms between company's existing legacy systems and the current Web-enabled applications, integration services can bring about significant efficiencies in the system, without creation disruption.
CSS integration and legacy management services use significant amounts of reusable intellectual capital, from best-practice connector architectures to proven methodologies, business processes and templates.
Application Portfolio Analysis
Application Portfolio Analysis helps you reduce the cost and complexity of your enterprise's application portfolios. CSS implements tried-and-tested process and tool frameworks to optimally align your application technology with your business needs, enhancing performance, efficiency and user acceptability.
The key phases in the application portfolio analysis process is depicted as follows:
