Functional Service Desk
Multiplicity of business applications, and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult, and expensive as well, to manage and support applications demanding varying levels of technological sophistication. CSS Functional HelpDesk services designed for organizations that need a quick and cost-effective solution to functional problem solving.
We provide 24/7-helpdesk solution, which will help the client's IT users, troubleshoot any application problem. With mutually acceptable Service Level Agreements (SLAs), CSS adopts best practices and procedures to meet the unique requirements for each customer. Knowledge Engineering is a key component that ensures consistency across all service desk activities.
