CSS Corp
Enterprise IT Support

Technical Service Desk

CSS offers comprehensive enterprise help desk solutions tailored to client needs. Our service desk offerings focuses on being more predictive and proactive while also minimizing the impact to productivity during periods of technology upgrades and rollouts.

Technical Service Desk Components


Call Type Description of Service
System / Application Access – Level 1 queries CSS Help Desk Consultants address issues related to accessing applications or systems. Support software applications such as desktop productivity tools, business applications, web applications and other software.
  • Support services such as email and collaboration offerings and perform task such as user account creation, administration and technical support.
  • Support hardware devices such as desktop systems, laptops and more. Handle setup, configuration and performance related issues.
  • Support mobile users, for instance Blackberry users on issues such as connectivity, latency etc.
  • Support telecom infrastructure such as instrument support, EPABX administration and more.
  • Offer call login, call routing, status reports and updates.
Support off-the-shelf software products
  • Provide problem reporting, diagnosis, and resolution for supported software products such as Microsoft Office, Microsoft Outlook, Lotus Notes Domino etc.)
  • Offer configuration assistance and installation setup assistance
Support Servers & enterprise network
  • Provide for network/hardware related problem reporting, diagnosis, resolution or dispatch.
  • Address network problems such as connecting to servers, LAN, WAN, Mobile, Internet, intranet etc.
  • Address hardware problems such as web/app/database/collaboration servers
Support Enterprise Application
  • Provide for software application related problem reporting, diagnosis, resolution or dispatch.
  • Handle enterprise applications such as ERP/CRM/SCM/Finance Applications.
  • Handle technology issues across software platforms and hardware infrastructure starting from client server until Mainframe.
Planned escalation / Dispatch
  • Escalate problems that are beyond the scope of help desk.
  • Dispatch issues that need external intervention. Such as applications managed by third party.

Customer Talk

NTT America

"With Global companies today requiring 24x7 IT infrastructure support, the availability, reliability, security and scalability of IT systems have become critical. We chose CSS for their one-source approach to managing the entire infrastructure value chain and their proven track record with a 100% referenceable technology customer base."

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