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Enterprise Product Support

CSS focuses on technology support to de-risk typical support outsourcing challenges. Our extensive experience in product support offer benefits such as reduced dependence on underlying technologies, reduced cost of operations and consistently high quality of service to customers.

Proven Experience

Client	Support Provided
A leading provider of enterprise management solutions	Software change and configuration management products
The world's leading Business Intelligence software company	Visual analytics, reports & enterprise products
A leader in digital rights management and software licensing technologies	Software installation tool
World leader in servers, storage, software, and services	Operating systems, enterprise workgroup servers, enterprise mid range servers, application servers, portal servers, messaging servers, directory servers

Following is a brief list of technology that we use to support our clients customers.

Applications Category	Skill Matrix
Server Software	Application servers, web servers, directory servers, mail servers, messaging servers, identity servers and portal servers A comprehensive coverage of OS such as Windows, Linux, all variants of Unix, Mac etc.
Enterprise Technology Products	Developer solution such as virtualization software, installation & delivery products, developer productivity tools Infrastructure management solutions such as configuration management & deployment solutions Enterprise class database products Security software.
Business Applications	Business application solutions Business intelligence products.
Servers, OS & Storage	Windows 2000, XP, Advanced Server, vxWorks HP, SCO, Solaris, AIX Unix, Linux, and Tru64 Mac OS 8, 9 and X AS400, Mainframe SAN – iSCSI, FC HA & Clustering.
Middle Tier	Application server, directory server, messaging server, portal server Application server portals (Java Application Servers) such as Oracle, IBM - WebSphere, BEA - WebLogic, Sun Java System Microsoft servers such as Microsoft Windows, Microsoft IIS & SharePoint Open Source servers such as Apache Specialty products such as ATG – Dynamo, RealPlayer, ColdFusion.
Databases	Oracle, IBM DB2 Universal Database, IBM IMS, Microsoft SQL Server, PL/SQL, PostgreSQL, MySQL Data modelling & warehousing.
Collaboration & Communication	Microsoft Exchange Lotus Notes & Lotus Domino Net Meeting, Novell GroupWise.
Technology Framework & Programming Languages	Microsoft.Net, J2EE and COM+ Microsoft Visual Studio, C#, ASP Sun Java, JSP XML Delphi, C++ PERL, Python, PHP Smalltalk.
CRM	Kana, eGain, Siebel, Vantive, Salesforce.com, Radiance, Remedy, Clarify SlashSupport Case Tracker.