InfraWatch is CSS Corp's state-of-the-art, proactive remote monitoring and reporting service. With InfraWatch, CSS Corp provides remote monitoring, event correlation and reporting service for your organization, at a very competitive cost, and helps you focus on your regular business operations. From our Global Visibility Centers, CSS Corp constantly monitors your selected IT infrastructure components.
InfraWatch service provides 24 x 7 systems monitoring with high degree of customization of alerts and escalation paths, utilizing our RIMS platform. This can either be integrated with an organization's existing monitoring solution (HP Openview, MS SCOM, etc) or be deployed using CSS Corp's extensive library of endpoint device templates and pre-determined metrics.
InfraWatch caters to the need of organizations with the following characteristics:
- Lack clear visibility into the performance and availability of the infrastructure
- Require controls and reporting capabilities in support of compliance initiatives and industry audits such as PCI, SOX, GLBA and HIPPA
- Require In-depth monitoring of components without tool or resources overhead
- Are wary of high implementation and maintenance costs of Network and Systems Management tools and NOCs
CSS Corp' flexible service packaging allows you to selectively source the most appropriate level of service for the individual IT components you choose. InfraWatch has helped many of our clients reduce overall operational costs, improve service levels and free up valuable IT staff to focus on strategic objectives that drive the business forward. Let us work on the daily tactical chores while you focus on the key activities to make the IT organization successful.
Why InfraWatch?
Proactive In-depth Monitoring and Tracking
CSS Corp's advanced service delivery platform, RIMS, proactively monitors and tracks critical IT infrastructure components and services to ensure potential issues are identified before they cause outages or service degradation.
24x7 Service Desk for Notification and Escalation
CSS Corp' world-class ITIL-based service desk extends your capabilities in managing your IT organizations' schedules to provide the right notifications at the right time to the right persons or groups. Automated escalations and procedures remove the human error factor, driving your organization to meet business service level targets.
Correlation and Filtering
Developed and fine-tuned for almost a decade, our proprietary "Fusion-Layer™" technology combines vendor state-based correlation and proprietary strategies such as packet-based event rule filtering, event storm protection, priority queuing, and service-based business rules to reduce false alerts and increases "root-cause" accuracy. This means your IT staff is notified on the most meaningful events reducing mean time to troubleshoot and repair incidents.
Reporting
InfraPortal, CSS Corp' web based reporting and IT Cockpit, provides immediate access to the status of the managed environment as well as historical performance reports, inventory and exception bases reports for trend analysis and capacity planning activities.
Business Service Views
Service Views combine individual devices, transactions and application monitoring into a cohesive business service view for reporting to C-Level Executives and Management. This visibility considers redundant, virtual and clustered environments providing SLA reporting at the business application layer.
Monitoring
CSS Corp provides proactive remote monitoring services from our offshore locations. CSS Corp Monitoring includes enterprise-wide systems, applications, servers and databases. Dedicated NOC engineers will Monitor 24x7 of your IT environment and notify the issue to the respective team. CSS Corp' proactive monitoring and alert management helps us to resolve the issues before it affects your business. CSS Corp's enhanced event correlation mechanism suppresses the number of incidents associated with the same issues.
Features
- Automated and Proactive Alert management
- Manage multiple platforms including Windows, UNIX and Linux servers remotely
- Notifications when faults are detected or thresholds are exceeded
- Ensure highest reliability and best performance
- Optimize resource utilization
- Reduce costs by centrally monitoring critical infrastructure devices
Alert Notification and Escalation
Extension to the CSS Corp's RIMS Platform, CSS Corp provides SLA-based escalation and notifications of critical alarms to your IT department, third party service providers, and management. This keeps you informed of Critical alarms and incidents in a timely manner, and provides a customizable escalation path to IT and Senior Management within the organization, should the incident not be resolved within an appropriate timeframe.
Through customizable alarm notifications (phone or e-mail) and escalation paths, the Escalation and Notification service offering allows an organization to decide which specific event and incidents should be handled in-house by the IT team, and which should be addressed by a third party - providing the framework for a split-support model.
Reporting
The purpose of status reporting is to provide you to understanding of the current state of the project. A key factor when managing the schedule is to track time weekly, by resource, and by task, and to update estimates-to-complete regularly and accurately so that deviations and scope variations are detected early. CSS Corp's project management team will track project deliverables against milestones through different phases of the project. CSS Corp' web based reporting and IT Cockpit, provides immediate access to the status of the managed environment as well as historical performance reports, inventory and exception bases reports for trend analysis and capacity planning activities.
Features
- On demand access and available to you whenever needed
- You can have a better control over the report
- Updates of performance available weekly/monthly/Quarterly
- Various types of report for each service operation like ACD, Telecommunication, and SLA etc.
- Performance identification and resource planning from the trend analysis reports
Customer Delight
