CSS Corp offers both Enterprise Product Support and Consumer Services under this service category.
CSS Corp's Enterprise Product Support services offer exceptional technical skills and mature technical support processes. We are a specialist provider of offshore technical support services, creating and delivering knowledge-centric support solutions aimed at improving the end-user experience. Our experience with technical support helps us understand the technology intricacies, which commonly arise in product deployments across heterogeneous, distributed environments. Our high level of technical skills across various platforms, wide exposure to multiple deployment scenarios and creativity in problem solving help us improve the end-user experience.
In addition, our extensive access to qualified technology professionals, enable us to quickly train and ramp up expertise to meet consumer demands. CSS Corp provides outsourced technical support services. The levels include L1/L2 and parts of L3. The modes include inbound calls, email, chat & remote login.
At CSS Corp, we also specialize in driving consumer organizations to extend world-class call center and BPO solutions to their customers. CSS Corp Operations' Excellence philosophy is centered on scaling heights in customer experience without compromising on cost of support. Our reliable process-oriented service delivery methodology helps build an efficient and optimized support model to strengthen the lifetime value of our clients.
We also help clients counter competitive pressures by reducing their capital and operating costs through our innovative OpEx Optimization Framework. This framework epitomizes our Rationalize, Optimize and Innovate methodology by bringing in best practices and processes to optimize their customer support costs and maximize their Return on Investment, thereby reducing Average Handle Time (AHT), increasing First Call Resolution (FCR), improving Average Sales Order Value and enhancing Customer Satisfaction Scores.
Backed by expertise of handling 35 million+ support requests and a proven track record of supporting 30+ technology customers on 600+ products and services, CSS Corp has consistently offered highly-evolved customer support solutions and business value propositions that goes above and beyond the scope of normal support solution providers.
CSS Corp has created best-in-breed solutions for specific industry needs through a combination of strategic assets - people, process and technology.
Customer Delight
