CSS Corp at a Glance

CSS Corp is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.

1.2 B+

Interactions and Resolutions

150 +

Active Customers

8,500

+

Engaged Employees

18

Global Delivery Locations

World’s 2nd Largest CPG Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations

7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization

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World’s 3rd Largest Wireless Home Networking Company

Converting “Cost Center” into “Profit Center” Through Premium Tech Support and Mobile Based Customer Interactions

8X Cost Reduction
> 92% Customer Experience
> 75% NPS
Winner of Customer Award – 2018 Best Contact Center

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Global Telecom and VoIP Major

Automated Technical Support Operations Through Chatbot, Skill Based Routing and Knowledge Management

80% Reduction in Resolution Efforts
6X Reduction in Learning Curve for Engineers
65% Improvement in Productivity

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World’s 8th Largest Skin Care and Cosmetics Company

Reimagining Customer Experience Through Digital Engineering, Digital Content Management and Testing Services

20% Faster Time-to-Market
95% Automated Defects Detection
18%-20% TCO Reduction Through Automation

To know more, Watch Video

World’s 2nd Largest CPG Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations

7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization

To know more, Watch Video

World’s 3rd Largest Wireless Home Networking Company

Converting “Cost Center” into “Profit Center” Through Premium Tech Support and Mobile Based Customer Interactions

8X Cost Reduction
> 92% Customer Experience
> 75% NPS
Winner of Customer Award – 2018 Best Contact Center

To know more, Watch Video

Global Telecom and VoIP Major

Automated Technical Support Operations Through Chatbot, Skill Based Routing and Knowledge Management

80% Reduction in Resolution Efforts
6X Reduction in Learning Curve for Engineers
65% Improvement in Productivity

To know more, Watch Video

World’s 8th Largest Skin Care and Cosmetics Company

Reimagining Customer Experience Through Digital Engineering, Digital Content Management and Testing Services

20% Faster Time-to-Market
95% Automated Defects Detection
18%-20% TCO Reduction Through Automation

To know more, Watch Video

The CSS Corp team is in direct contact with our customers, and this impacts our reputation in the market. We are proud of the work that CSS Corp has achieved to date, looks forward to continued growth with the organization in the years to come.

VP – Global Customer Service

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CSS Corp takes care of all our end-to-end tech support needs and handles critical scalability challenges.

Director- Technical Support

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CSS Corp is an excellent partner. When I say partner, I really mean it. I don’t think there is any other partner I value as much as CSS Corp.

Director – Customer Care

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VP – Global Customer Service

To know more, Click here

CSS Corp takes care of all our end-to-end tech support needs and handles critical scalability challenges.

Director- Technical Support

To know more, Click here

CSS Corp is an excellent partner. When I say partner, I really mean it. I don’t think there is any other partner I value as much as CSS Corp.

Director – Customer Care

To know more, Click here

Digitize Support Operations and Enhance Customer Experiences

Comprehensive Support Services To Drive Contextual B2B Engagements

Go Cloud and Future Proof Your IT Infrastructure Investments with upto 40% TCO Reduction

Go-to-Market 2X Faster and Outclass Competition with our Digital Transformation Consulting Services

Unlock Geospatial Data with CSS Corp’s Advanced AI and Analytics

Experience CSS Corp’s End-to-End Engineering Services and Highly Efficient Software Testing

Drive Enhanced Cost Savings And Insights With Our Cognitive CX Platform

CSS Corp’s KYRA Transforms Tech Support

Reimagining End-user Experience with AI, Analytics and Automation

CSS Corp – Corporate Video

A NEW CHAPTER BEGINS…Celebrating 25 years of CSS Corp!

JOINT CLIENT SUCCESS STORY @ TSIA INTERACT LIVE

Scaling Digital Transformation: The Journey from POC to Integrated Digital Operations

HFS RESEARCH RANKSCSS CORP 6th GLOBALLY FOR DIGITAL SOLUTIONS

CSS CORP RECOGNIZED FOR Best Use of Technology in Customer Service 2021

CSS Corp Recognized as Most Resilient Company of the Year

CSS Corp Recognized as Contact Center of The Year

CSS Corp Recognized as Most Innovative Company of the Year – IT Services

ISG POSITIONS CSS CORP AS A GLOBAL LEADER IN CONTACT CENTER – CX SERVICES

NELSONHALL POSITIONS CSS Corp as a Leader In ALL 4 market segments

A NEW CHAPTER BEGINS…Celebrating 25 years of CSS Corp!

JOINT CLIENT SUCCESS STORY @ TSIA INTERACT LIVE

Scaling Digital Transformation: The Journey from POC to Integrated Digital Operations

HFS RESEARCH RANKSCSS CORP 6th GLOBALLY FOR DIGITAL SOLUTIONS

CSS CORP RECOGNIZED FOR Best Use of Technology in Customer Service 2021

CSS Corp Recognized as Most Resilient Company of the Year

CSS Corp Recognized as Contact Center of The Year

CSS Corp Recognized as Most Innovative Company of the Year – IT Services

ISG POSITIONS CSS CORP AS A GLOBAL LEADER IN CONTACT CENTER – CX SERVICES

NELSONHALL POSITIONS CSS Corp as a Leader In ALL 4 market segments

CSS Corp at a Glance

1.2

B+

150

+

8,500

+

18

Customer Experience Management

Enterprise Support Services

Infrastructure, Network, Cloud & Security Services

Digital Services

Geospatial Services

SMART Mobility Services

Outcomes

World’s 2nd Largest CPG Company

World’s 3rd Largest Wireless Home Networking Company

Global Telecom and VoIP Major

World’s 8th Largest Skin Care and Cosmetics Company

World’s 2nd Largest CPG Company

World’s 3rd Largest Wireless Home Networking Company

Global Telecom and VoIP Major

World’s 8th Largest Skin Care and Cosmetics Company

CSS Corp's Cosmos

Infographics

POV

Industry Recognition

ANALYST RECOGNITIONS

AWARDS

MEDIA COVERAGE

VP – Global Customer Service

Director- Technical Support

Director – Customer Care

VP – Global Customer Service

Director- Technical Support

Director – Customer Care

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