CSS Corp at a Glance

CSS Corp is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.

1 B+

Interactions and Resolutions

150 +

Active Customers

5,600

+

Engaged Employees

17

Global Delivery Locations

World’s 2nd Largest CPG Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations

7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization

World’s 3rd Largest Wireless Home Networking Company

Converting “Cost Center” into “Profit Center” Through Premium Tech Support and Mobile Based Customer Interactions

8X Cost Reduction
> 92% Customer Experience
> 75% NPS
Winner of Customer Award – 2018 Best Contact Center

Global Telecom and VoIP Major

Automated Technical Support Operations Through Chatbot (Yodaa), Skill Based Routing and Knowledge Management

80% Reduction in Resolution Efforts
6X Reduction in Learning Curve for Engineers
65% Improvement in Productivity

World’s 8th Largest Skin Care and Cosmetics Company

Reimagining Customer Experience Through Digital Engineering, Digital Content Management and Testing Services

20% Faster Time-to-Market
95% Automated Defects Detection
18%-20% TCO Reduction Through Automation

World’s 2nd Largest CPG Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations

7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization

World’s 3rd Largest Wireless Home Networking Company

Converting “Cost Center” into “Profit Center” Through Premium Tech Support and Mobile Based Customer Interactions

8X Cost Reduction
> 92% Customer Experience
> 75% NPS
Winner of Customer Award – 2018 Best Contact Center

Global Telecom and VoIP Major

Automated Technical Support Operations Through Chatbot (Yodaa), Skill Based Routing and Knowledge Management

80% Reduction in Resolution Efforts
6X Reduction in Learning Curve for Engineers
65% Improvement in Productivity

World’s 8th Largest Skin Care and Cosmetics Company

Reimagining Customer Experience Through Digital Engineering, Digital Content Management and Testing Services

20% Faster Time-to-Market
95% Automated Defects Detection
18%-20% TCO Reduction Through Automation

BROCHURE

SeguroAI – Transform Your Claims Pre-Processing with AI

VIDEO

Gadet+ offers an easy-to-implement customer-centric way to deliver next-gen tech support.

Preview

blogs

How Digital Powers Smart Consumer Experiences ?

CASE STUDY

Driving Predictability and Optimization in Network Operations Through AI for a Larger Enterprise Networking Company

INFOGRAPHICS

Connecting the Dots in Telecom Operations

Point Of View

How the Changing Business World has impacted IT

Creating Specialization

Innovative solutions to enhance specialization and eliminate “Me too” via IPs, Automation, Machine learning and Analytics

Operational Efficiency

Faster Time-to-Market, Outcome based Models that efficiently help transforming “Cost Center” to “Revenue Center”

Customer eXperience (CX)

Next-gen IoT, Analytics & Cloud solutions driving CX & maximize business value of products & services

Revenue Creation

Drive revenue opportunities via white-labeling, Premium Tech Support, As-a-Service Model, marketplace

Creating Specialization

Innovative solutions to enhance specialization and eliminate “Me too” via IPs, Automation, Machine learning and Analytics

Operational Efficiency

Faster Time-to-Market, Outcome based Models that efficiently help transforming “Cost Center” to “Revenue Center”

Customer eXperience (CX)

Next-gen IoT, Analytics & Cloud solutions driving CX & maximize business value of products & services

Revenue Creation

Drive revenue opportunities via white-labeling, Premium Tech Support, As-a-Service Model, marketplace

CSS Corp has been an excellent partner and has been delivering high quality of engagement
over the years...

Director, Customer Care (Americas)

CSS Corp has helped us on the customer support front over there for past few months...

SVP, Worldwide Business Operations

Awards

CSS Corp has been awarded “The Golden Globe Tigers Award 2018″ for Excellence & Leadership in Branding in Business Innovation

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Awards

Events

CSS Corp is a Sponsor at Customer Contact Week Executive Exchange in Chicago from August 12 – 14, 2018

Events

Management Team

Global experts with leadership experience in Fortune 1000 companies

See all

Management Team

CSR

Recognized for “Excellence in Sustainability” by Occupational Safety and Health Association of India / Member of UNGC

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CSR

Partners

Specialized partnerships to give you unbelievably innovative solutions

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Partners

Cognitive Support Services

CSS Corp Ranked 7th in HFS Research Global TOP 10

Our Digital Case study Compendium is Live Now

CSS Corp Positioned in "Winner's Circle" ofHfS Research Blueprint

CSS Corp Wins 10th Annual 2018 Golden Bridge Awards

CSS Corp Featured in theTop 25 Digital TransformationCase Studies by ISG

CSS Corp Wins Gold and Silver Stevie Awards forCognitive & Analytics Solutions

Humanize Customer Interactions withYODAA

Contelli The Intelligent Automation Platform for IT Infrastructure Management

Cognitive Support Services

CSS Corp Ranked 7th in HFS Research Global TOP 10

Our Digital Case study Compendium is Live Now

CSS Corp Positioned in "Winner's Circle" ofHfS Research Blueprint

CSS Corp Wins 10th Annual 2018 Golden Bridge Awards

CSS Corp Featured in theTop 25 Digital TransformationCase Studies by ISG

CSS Corp Wins Gold and Silver Stevie Awards forCognitive & Analytics Solutions

Humanize Customer Interactions withYODAA

Contelli The Intelligent Automation Platform for IT Infrastructure Management

CSS Corp at a Glance

1

B+

150

+

5,600

+

17

Services

Customer Experience Management

Enterprise Support Services

Network Services

Digital Services

Cloud & Infrastructure

Geospatial Services

Outcomes

World’s 2nd Largest CPG Company

World’s 3rd Largest Wireless Home Networking Company

Global Telecom and VoIP Major

World’s 8th Largest Skin Care and Cosmetics Company

World’s 2nd Largest CPG Company

World’s 3rd Largest Wireless Home Networking Company

Global Telecom and VoIP Major

World’s 8th Largest Skin Care and Cosmetics Company

Resources

VIDEOS

INFOGRAPHICS

CASE STUDIES

NEWSLETTERS

BROCHURES

POINT OF VIEW

BROCHURE

VIDEO

blogs

CASE STUDY

INFOGRAPHICS

Point Of View

Creating Specialization

Creating Specialization

Operational Efficiency

Operational Efficiency

Customer eXperience (CX)

Customer eXperience (CX)

Revenue Creation

Revenue Creation

Creating Specialization

Creating Specialization

Operational Efficiency

Operational Efficiency

Customer eXperience (CX)

Customer eXperience (CX)

Revenue Creation

Revenue Creation

Industry Recognition

ANALYST RECOGNITIONS

AWARDS

MEDIA COVERAGE

Customer Testimonials

Awards

Events

Management Team

CSR

CSS Corp Ranked 7^th in HFS Research Global TOP 10

CSS Corp Wins 10^th Annual 2018 Golden Bridge Awards

CSS Corp Featured in theTop 25 Digital Transformation
Case Studies by ISG

CSS Corp Ranked 7^th in HFS Research Global TOP 10

CSS Corp Wins 10^th Annual 2018 Golden Bridge Awards

CSS Corp Featured in theTop 25 Digital Transformation
Case Studies by ISG