CSS Corp at a Glance

CSS Corp is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.

1 B+

Interactions and Resolutions

150 +

Active Customers

5,600

+

Engaged Employees

17

Global Delivery Locations

World’s 2nd Largest CPG Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations

7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization

World’s 3rd Largest Wireless Home Networking Company

Converting “Cost Center” into “Profit Center” Through Premium Tech Support and Mobile Based Customer Interactions

8X Cost Reduction
> 92% Customer Experience
> 75% NPS
Winner of Customer Award – 2018 Best Contact Center

Global Telecom and VoIP Major

Automated Technical Support Operations Through Chatbot (Yodaa), Skill Based Routing and Knowledge Management

80% Reduction in Resolution Efforts
6X Reduction in Learning Curve for Engineers
65% Improvement in Productivity

World’s 8th Largest Skin Care and Cosmetics Company

Reimagining Customer Experience Through Digital Engineering, Digital Content Management and Testing Services

20% Faster Time-to-Market
95% Automated Defects Detection
18%-20% TCO Reduction Through Automation

World’s 2nd Largest CPG Company

Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations

7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization

World’s 3rd Largest Wireless Home Networking Company

Converting “Cost Center” into “Profit Center” Through Premium Tech Support and Mobile Based Customer Interactions

8X Cost Reduction
> 92% Customer Experience
> 75% NPS
Winner of Customer Award – 2018 Best Contact Center

Global Telecom and VoIP Major

Automated Technical Support Operations Through Chatbot (Yodaa), Skill Based Routing and Knowledge Management

80% Reduction in Resolution Efforts
6X Reduction in Learning Curve for Engineers
65% Improvement in Productivity

World’s 8th Largest Skin Care and Cosmetics Company

Reimagining Customer Experience Through Digital Engineering, Digital Content Management and Testing Services

20% Faster Time-to-Market
95% Automated Defects Detection
18%-20% TCO Reduction Through Automation

The CSS Corp team is in direct contact with our customers, and this impacts our reputation in the market. We are proud of the work that CSS Corp has achieved to date, looks forward to continued growth with the organization in the years to come.

VP – Global Customer Service

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CSS Corp are very good listeners and they put out a very good solution for our needs. CSS Corp has now stepped up as the front line for our management team.

Global Director

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CSS Corp is an excellent partner. When I say partner, I really mean it. I don’t think there is any other partner I value as much as CSS Corp.

Director – Customer Care

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VP – Global Customer Service

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CSS Corp are very good listeners and they put out a very good solution for our needs. CSS Corp has now stepped up as the front line for our management team.

Global Director

To know more, Click here

CSS Corp is an excellent partner. When I say partner, I really mean it. I don’t think there is any other partner I value as much as CSS Corp.

Director – Customer Care

To know more, Click here

CSS Corp Featured inETNow 'Dream Companies to Work For' in India

CSS Corp Featured in the2019 Top 25 Digital Transformation Case Studies by ISG

CSS CORP WINS SILVER STEVIE® IN2019 SALES & CUSTOMER SERVICE AWARDS

Cognitive Support Services

CSS Corp Ranked 7th in HFS Research Global TOP 10

Our Digital Case study Compendium is Live Now

CSS Corp Wins Gold and Silver Stevie Awards forCognitive & Analytics Solutions

Contelli The Intelligent Automation Platform for IT Infrastructure Management

CSS Corp Featured inETNow 'Dream Companies to Work For' in India

CSS Corp Featured in the2019 Top 25 Digital Transformation Case Studies by ISG

CSS CORP WINS SILVER STEVIE® IN2019 SALES & CUSTOMER SERVICE AWARDS

Cognitive Support Services

CSS Corp Ranked 7th in HFS Research Global TOP 10

Our Digital Case study Compendium is Live Now

CSS Corp Wins Gold and Silver Stevie Awards forCognitive & Analytics Solutions

Contelli The Intelligent Automation Platform for IT Infrastructure Management

CSS Corp at a Glance

1

B+

150

+

5,600

+

17

Services

Customer Experience Management

Enterprise Support Services

Network Services

Digital Services

Cloud & Infrastructure

Geospatial Services

Outcomes

World’s 2nd Largest CPG Company

World’s 3rd Largest Wireless Home Networking Company

Global Telecom and VoIP Major

World’s 8th Largest Skin Care and Cosmetics Company

World’s 2nd Largest CPG Company

World’s 3rd Largest Wireless Home Networking Company

Global Telecom and VoIP Major

World’s 8th Largest Skin Care and Cosmetics Company

Resources

VIDEOS

INFOGRAPHICS

CASE STUDIES

Industry Recognition

ANALYST RECOGNITIONS

AWARDS

MEDIA COVERAGE

Customer Testimonials

VP – Global Customer Service

Global Director

Director – Customer Care

VP – Global Customer Service

Global Director

Director – Customer Care

SUBMIT YOUR ENQUIRY

CSS Corp Featured in the2019 Top 25 Digital Transformation
Case Studies by ISG

CSS Corp Ranked 7^th in HFS Research Global TOP 10

CSS Corp Featured in the2019 Top 25 Digital Transformation
Case Studies by ISG

CSS Corp Ranked 7^th in HFS Research Global TOP 10