Technology support forms our DNA. Customer Experience the core.
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to NelsonHall, CSS Corp has been listed as a Leader in Hi-Tech CMS, Tech Support and Managed Security Services segment.
Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems. From IoT, enterprise or consumer products, data centers, applications and desktops, we have built our reputation on delivering stellar customer experiences. Because we chart the right CX strategy, deploy the right processes and technology to enable it, and then execute impeccably – every day and in every interaction. Because CX is core.
Enterprises that partner with us, benefit from having a support ecosystem that is more efficient than ever, and ready for the future. To create superlative customer experience, we leverage insights from more than a billion transactions that serve as the foundation for our delivery model – the CSS Corp Active Delivery Framework. We help our clients win in a disruptive marketplace of connected and converged technologies by offering transformative support solutions that harness cloud, mobility, analytics, automation and social media. Our strong pillars in Omni-channel support, analytics and automation is focused on enhancing customer experience. The omni-channel support integrates the various touch points to ensure a seamless support experience for customers. The automation platform analyses and proactively resolves support issues quickly in real time. Our analytics engine enables use of structured and unstructured data to bring about actionable insights that helps businesses take intelligent decisions and create a unified customer experience. All while improving CSAT and NPS and resolving issues faster. Our R&D arm CSS Corp Innovation Labs accelerates this journey with IP, platforms and solutions that enable faster go-to-market.
As a strategic support partner, we are committed to nurturing long-term client relationships that are underscored by redefined cost structures, strong business outcomes, and unrivalled customer experiences.