Named a leader in 3 different quadrants

Bangalore, India – 20 December, 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a ‘Leader’ in NelsonHall’s Evaluation & Assessment Tool (NEAT) report for CX Services in Startups & Emerging Brands 2022. The company has been positioned as a ‘Leader’ in 3 quadrants, namely, Overall capability, CX Improvement capability, and Revenue Generation capability market segment. The report analysed and evaluated the performance of 10 leading service providers, against a two-axis dynamic metric on their ‘ability to deliver immediate benefit’ and their ‘ability to meet future client requirements’.

Movate has a robust client portfolio consisting of large enterprises, as well as fast-growing small and medium enterprises (SMEs). NelsonHall’s report recognizes Movate’s mature startup CX services portfolio with standout revenue generation capabilities built on its specialized deep analytics foundation, proprietary AI-powered CX platforms, and cloud-based CCaaS services. The company’s continuous investments in developing strong IP and use cases, such as the cloud-based modular CX transformation suite – Movate Edison, and a scalable gig support platform – Movate OnDemand, makes them a distinguished player in the CX services landscape. Furthermore, the report also highlights the company’s ability to provide superlative support by blending certified on-demand gig experts working remotely, full-time on-site agents, and automation, thus delivering what leading brands need today.

Sunil Mittal, CEO, Movate, said, “Our capabilities to deliver technology-led scalable CX operations, co-innovate with our customers, and infuse technical innovation with strategic delivery excellence, is disrupting the industry. We have developed symbiotic relationships with our clients, many of them being emerging brands, which have been in hyper-growth mode over the last few years. This recognition reiterates our ability to innovate for today’s tech innovators and drive successful business outcomes for them.” 

Ivan Kotzev, NelsonHall’s Lead CX Analyst, said, “Movate’s support for startups and emerging brands integrates a solid technology foundation with tailored customer journey design services. Movate’s capabilities in conversational AI, intelligent routing, and flexible work models stand out in the market, while its investments in upstream product integration enable the next generation of proactive and pre-emptive support.”

Movate’s emerging brand client portfolio spans across the enterprise and consumer tech, SaaS, media, gaming, and entertainment, fintech, health-tech, automotive, and cybersecurity arenas. The company continues to invest strategically in enhancing and optimizing CX and operational efficiency for its clients.

To read more about Movate’s positioning in the NEAT report for CX Services in Startups & Emerging Brands 2022, please click here.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.

 

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth, and insight of its analysis.

With these partnerships Movate plans to train and hire 5000 freshers in the next 3 years

 Chennai, India – November 22, 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, has recently signed MoUs with two academies – ‘ICT Academy’ and ‘Telangana Academy for Skill and Knowledge (TASK)’ to create an effective and proactive talent pool. The two MoUs will help create skill-based opportunities for best-in-class talent from leading tech universities and educational institutes across the country.

These partnerships include creating comprehensive skill development programs with tailored business training modules, allowing students to graduate with recognized tertiary qualifications, refined digital skills, and employable credentials. The skilling programs will leverage an innovative curriculum focused on new-age technologies and will include workshops, conclaves, webinars, and guest lectures for creating a skilled future workforce.

Anish Philip, Chief People Officer, Movate, said, “Industry 4.0 is transforming the workforce, and we are likely to witness a gap between talent demand and supply across industries, especially for tech and digital talent. It’s therefore crucial to prepare students and faculty members to meet the current and future needs of the IT/ITeS industry. These strategic partnerships will help bridge the gap by encouraging the holistic development of the new-age workforce (millennials and Gen Z), skill them across a plethora of disruptive technologies, and prepare them for the future.”

For the first MoU with the ICT Academy, the IT Minister of Tamil Nadu, Shri. Mano Thangaraj, CEO of ICT Academy, Hari Balachandran, and a few board members of ICT Academy, graced the signing ceremony in Bengaluru.

Benedict Arokiasamy, Senior Vice President & Head – L&D, Movate, said, “It’s vital for organisations to focus on L&D initiatives to ensure the potential workforce is industry-ready. I believe India has a unique opportunity to become a talent hub for IT and CX companies if academia and businesses come together to create a sustainable talent pool.”

 

For the second MoU with TASK, the IT Minister of Telangana, Shri. KT Ramarao, CEO of TASK, Srikanth Sinha, and cricketer Krishnamachari Srikkanth, a special guest, were part of the signing ceremony in Hyderabad.

Movate has been associated with the ICT academy for the last two years and has supported over 2,500 students with various career opportunities in the IT/ITeS space. This year the company has extended its partnership with TASK to further amplify its efforts toward creating a skilled talent pool with high employability quotient in India. Additionally, the company is exploring opportunities to collaborate with different universities to address the talent supply-demand gap.

Movate has a significant presence in Chennai, Bengaluru, and Hyderabad. The firm plans to expand its operations further in Hyderabad and Chennai, leveraging the ‘Hire and Train’ model to recruit approximately 1,000 freshers per location in the next one year. These partnerships will help drive Movate’s efforts in increasing the number of graduates with industry-specific digital and tech skills for its customers.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centred innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.

 

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries. ICT Academy is a not-for-profit society, the first of its kind pioneer venture under the Public-Private-Partnership (PPP) model that endeavors to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students.

About Telangana Academy for Skill and Knowledge (TASK)

The key focus at Telangana Academy for Skill and Knowledge is to enhance employability quotient of young graduates in our state and enable them to choose multiple avenues as they graduate. TASK enables a collaboration platform between Government, Academia and Industry to enhance skilling, research and entrepreneurship among youth in Telangana.

Bangalore, INDIA — Nov 15, 2022

Movate (formerly CSS Corp), a digital technology and customer experience services company, today announced it has entered into a strategic partnership with Tricentis, a global leader in enterprise continuous testing. This partnership will leverage the Tricentis AI-powered continuous testing solution, Tricentis Tosca, and Movate’s expertise in integrating, implementing, and developing next-gen value propositions for customers to help organizations achieve continuous testing for DevOps, cloud, and enterprise applications, while delivering end-to-end automation with exceptional customer experience.

With over two decades of experience in IT consulting and managed services, working with product and platform businesses across verticals, and offering unique business engagement models, Movate has been helping enterprises of all sizes drive business success. Tricentis Tosca, a codeless and AI-powered continuous testing solution, optimizes and accelerates end-to-end testing of enterprises’ entire digital landscape, taking the bottlenecks out of testing and the risks out of software releases. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis Tosca covers every type and level of testing, from API, exploratory and mobile to system integration and regression testing. It supports 160+ technologies and enterprise applications, ensuring test automation scales across the enterprise. Movate’s domain expertise and market reach combined with Tricentis Tosca will help companies to accelerate continuous testing to keep pace in rapidly changing IT environments.

Santosh Rajput, Senior Vice President, Movate, said, “In today’s digital landscape, with thousands of software, apps, cross-platform, and cross-device, it’s crucial for modern enterprises to have continuous testing to ensure all the apps and technologies work flawlessly. With Tosca’s unique AI-powered codeless approach, model-based test automation technology, and our outcome-based value propositions, we will offer extensive enterprise agile testing with minimal effort at cost-effective rates. This partnership will help modern enterprises cover all their digital initiatives, including migrating to the cloud, modernizing core business applications, and delivering exceptional customer experience.”

“We’re excited to announce our partnership with Movate which combines the strength of our quality assurance solutions with their leading consulting and software engineering services. It is beyond critical for customers of all sizes to partner with a strategic consulting advisor to steward the digital transformation journey, promote best practices, and enable ongoing success across an ever-changing E2E technology landscape. Movate is well-positioned as a leading consulting firm to empower our joint clients to navigate the nuances of accelerated software agile development while maintaining high quality software deployments at scale,” said Chaim Frenkel, VP, Strategic Alliances, WW, Tricentis.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.

This is the third consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant

Bangalore, India – 08 November, 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The ISG report underlines Movate’s advanced digital capabilities, proprietary AI solutions, automation-led operations, and insights-driven approach toward meeting the changing needs of enterprises to deliver higher productivity and enhanced CX while optimizing cost. Movate secured a leadership position in the report’s AI & Analytics and Social Media CX quadrants with well-developed

AI-powered offerings and analytics designed to help its customers glean real value from their data. It is also positioned as a Product Challenger in the report’s Digital Operations and Work-From-Home CX Services quadrants.

Movate powers customer engagements with its innovative Movate ValuePlus framework that combines the firm’s three key solutions: Movate Edison, an advanced AI CX solution, Movate Contelli, an intelligent automation AIOps platform, and Active Insights, an innovative analytics platform. This framework addresses the end-to-end CX value chain to deliver the right value to clients. In the last few years, Movate has also strengthened its capabilities in the conversational AI, automation space, and smart WFH digital solutions by partnering with leaders such as Uniphore, Resolve Systems, and Ivanti to name a few.

Sid Victor, SVP Sales and Solutions – Support Services, Movate, said, “We are proud to be recognized as a leader by ISG yet again. We have consciously invested in our digital capabilities to further drive meaningful and empathetic conversations for our customers. Our recent rebranding to Movate underlined our ambition and passion for continuing to offer comprehensive, powerful, and business-friendly solutions for enterprises to achieve their customer experience goals. This recognition is a testament to our commitment to agility, innovation, and disruption in every aspect of our business and operations.”

Namratha Dharshan, Director of Research and Principal Analyst at ISG, said, “Movate is improving continuously, with consistent investments in strengthening and expanding its portfolio. The company has introduced new-age solutions such as Edison and Contelli and continues to deliver value. It is committed to bringing innovation to its clients, including disrupting its delivery model with gig employees, which reflects the brand’s passion for innovation.”

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.

 

About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Bangalore, India – 27 October 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, in association with the Technology Services Industry Association (TSIA), has released a co-authored report named ‘Leveraging the Power of the Gig Economy’. The report uncovers the key challenges, strategies and recommendations for leveraging the gig workforce while also capturing the real-world benefits and success stories.

The pandemic-induced disruptions have irreversibly changed the workforce dynamics. As a result, the industry is seeing a rapid shift from traditional nine-to-five jobs to freelance or contractor positions, especially among millennials and Gen-Z. The co-authored report highlights how companies can stay ahead of the curve by opting for innovative workforce development and engagement models in the new normal. One such powerful approach is the ‘Integrated Gig-Enabled Support Model,’ which brings the best of both worlds, i.e., traditional and gig models, to deliver excellent customer experiences. This support model enables enterprises to tap into their existing pool of customers who have significant product knowledge and onboard them as gig peer experts for providing enterprise support to their fellow customers, thereby reducing or eliminating the costs for training and upskilling.

John Ragsdale, Distinguished Researcher and Vice President of Technology Ecosystems, TSIA, said, “Multiple surveys have shown that younger demographics prefer the flexibility of gig work, but B2B technology firms have so far been wary of this model. Multiple gig marketplaces for technology support have failed due to the inability to assess the skills of gig workers. The Movate OnDemand platform is an innovative take on talent management, and their model has eliminated the risk inherent in previous solutions. The platform is delivering immense value to tech companies, including multiple TSIA members.”

Sid Victor, SVP Sales & Solutions – Support Services at Movate, said, “The work-from-anywhere era has changed the long-held skepticism regarding a remote workforce’s efficiency and dependability. Fueled by the pandemic, the great resignation trend, mass layoffs, and uncertainty about a recession, there is a surge in businesses wanting to shift, adapt, and transform rapidly. At Movate, we have reimagined talent-as-a-service by leveraging our Movate OnDemand platform, a unique gig customer experience ecosystem that harnesses thousands of knowledgeable freelance talent who are alpha users of our customers’ products. In this report, we have outlined the business tactics that enterprises can adopt to stay ahead of the curve amidst the changing dynamics of the modern services workforce.”

To read and download the full report, click here.

Movate has been a long-standing partner of the TSIA. The two organizations regularly collaborate towards the creation of thought leadership through event sponsorships, webinars, and research. Movate’s SVP & Chief Marketing Officer, Vivian Gomes, also serves as part of TSIA’s Partner Advisory Board.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

 

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.

 

 

 

12,000 trees planted, representing each employee of the organization

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, organized an extensive tree plantation drive, “Each One, Plant One,” as part of its ESG program to help create a better planet for future generations. The company recently soft-launched its rebranding from CSS Corp to Movate in September, 2022. As part of the rebrand celebrations, Movate had committed to planting an additional 12,000 saplings, one for each employee.

The plantation drive, held at Chennai, witnessed over 500 volunteers, including Movators and their family members, local school and college students, teachers, and lecturers. The local authorities, councillors and the panchayat head were also part of the drive. Together, the company planted a wide variety of trees, including Mahogany, Rosewood, Neem, Indian Tulip, Bedda Nut, and others, in an effort to create a man-made forest for a greener ecosystem. This ongoing environment-friendly activity underlines the core foundation of the company’s ESG values: care and responsibility.

Anish Philip, Chief People Officer at Movate, who was also one of the volunteers at the plantation drive, said, “We have been part of the IT & CX services industry for over 26 years and have come a long way in the last few years. We have tremendously transformed ourselves to align with changing business needs, and it was crucial to have an identity that reflects our growth and evolution into a human-centered technology company. Today, we are Movate, a company built on a strong foundation of care and responsibility toward our employees, clients, and the way we do business. This plantation drive is a gesture to acknowledge all the good work done by everyone who has been and continues to be a part of this wonderful journey. We are delighted to celebrate our new beginning by planting 12,000 saplings of hope for a better planet.”

Movate has been a UNGC member for years now. The senior leadership team is committed to global environmental sustainability and consciously integrates ESG into the company’s core business strategy. In the last couple of years, the company has planted over 25,000 native saplings. Last year, Movate planted over 3,000 saplings, disposed off 442 kg of e-waste through authorized recyclers, and reduced carbon dioxide emissions by almost 5400 Metric Tons, reiterating its commitment to a healthy environment.

Here is the soul-nourishing video of Movate’s plantation drive: Each One, Plant One | Tree Plantation Drive | ESG Program by Movate

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.