CSS Corp Rebrands to Movate to Signal its Transformation

The new identity reflects the company’s rapid strides to reinvent itself while offering disruptive solutions for clients and building a diverse, global, and engaged workforce

Bangalore, India/Plano, Texas – CSS Corp, , a digital technology and customer experience (CX) services provider, has rebranded itself to Movate™. The new brand identity symbolizes the company’s transformation into a digital-led, people-driven organization that helps ambitious, growth-oriented companies outperform through technology and human ingenuity.

The new name Movate is a combination of ‘Momentum’ and ‘Innovate.’ It represents the company’s philosophy of helping clients achieve great outcomes with speed and staying ahead of the time curve. The name also highlights the firm’s passion for solving complex challenges through the most innovative solutions. Movate’s new logo amalgamates these themes using a vibrant mix of colors blended in gradients. The solid colors reflect the company’s unshakeable delivery standards and beliefs, and the blended colors represent the young, passionate workforce’s flexibility to work across client scenarios and geographies.

Established 26 years ago, the company built a niche in the industry as a trusted and reliable provider of digital CX and IT services for some of the world’s largest brands across business verticals such as technology, telecom, gaming, media, retail, CPG, and automotive, to name a few. With strong roots in its long heritage, Movate has charted a high growth and change trajectory in recent years. The company has consistently delivered revenue growth of 20-30%, which is reflective of its solid business model that leverages digital-infused solutions with an insights-driven approach to drive impeccable customer experiences. It has also emerged among the most awarded and analyst-accredited firms in its revenue range.  

Commenting on the move, Sunil Mittal, CEO at Movate, said, “We have come a long way in the last few years and have metamorphosed into a human-centered technology and experiences company. While our business has evolved dramatically to align with changing client needs and industry disruptions, it was important for us to also have an identity that clearly represents our tremendous transformation. We are excited to introduce a new name and brand identity that reflects our traction and future vision. Movate is our visible symbol of change – a flag-bearer of our new purpose and ambition. The 11,700 Movators look forward to continue to partner with our global clients with a rejuvenated culture of diversity, excellence, and customer-focus.” 

Buoyed by Movate’s growth and its firm commitment to hire diverse and industry-leading talent, the company’s headcount has doubled over the last three years. Responding to post-pandemic realities, Movate acquired Directly OnDemand, a gig-expert services platform, and now nurtures a network of thousands of gig experts across 60 countries speaking over 100 languages. With these globally-integrated capabilities, Movate stands well-positioned to add enhanced value to its global clients as they transform their businesses into intelligent, high-growth enterprises.

Sanjay Chakrabarty, Managing Partner of Capital Square Partners, a Singapore-based Private Equity firm with a controlling stake in Movate, said, “Movate has carved out a niche for itself in today’s new age of digital-led value propositions for clients, and this has facilitated the company’s substantial growth over the last few years. The new and modernized brand identity represents Movate’s commitment to innovation and passion for powering enterprises with disruptive thinking and outcome-focused services.”

Movate’s rebranding is expected to be operationally complete by the end of the year when it will also unveil its new website, www.Movate.com. More information about the rebranding can be accessed at www.csscorp.com/Movate.

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 About Movate™

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.

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CSS Corp and Ivanti Join Hands to Help Organizations Accelerate IT Automation and make Everywhere Workplace Possible and Productive

Bangalore, INDIA – CSS Corp, a global customer experience (CX) and technology services provider, and Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures, and services IT assets from cloud to edge, have announced a strategic partnership to help enterprises accelerate their IT automation and enable a productive ‘Everywhere Workplace’ by making every IT connection smarter and secure across devices, infrastructure, and people. This partnership will leverage Ivanti’s unique industry-acclaimed Neurons Platform and CSS Corp’s expertise in integrating, implementing, and developing next-gen value propositions for customers.

With over two decades of experience in IT consulting and managed services, working with product and platform businesses across verticals, and offering unique business engagement models, CSS Corp has been helping enterprises of all sizes drive business success. Ivanti Neurons Platform connects industry-leading unified endpoint management, enterprise service management, and cybersecurity solutions, providing a 360° view for companies across the IT ecosystem. In today’s work from anywhere era, this platform enables devices to self-heal and self-secure, and empowers users by providing self-service options. CSS Corp’s domain expertise and market reach combined with Ivanti’s unique Neurons platform that offers real-time visibility, operational intelligence and hyper-automation, delivers game-changing results for IT enterprises.

“In recent times, we have seen a steep spike in enterprises shifting towards digital-first business models, cloud-native operations, and leveraging new-tech like AI, ML and deep analytics. With several working models and networks with fluid boundaries, there have been rising cyber threats and IT complexities, making it imperative for organizations to manage their IT ecosystem effectively. With Ivanti, we aim to help businesses invest efficiently in IT infrastructure automation to offer incredible user experience, increase productivity, and liberate IT from the shackles of slow and complex workspace processes. Together, we will help enterprises maximize productivity and reduce IT risks at scale,” said Ajay Tyagi, Executive Vice President, CSS Corp. 

“With Ivanti’s unique leadership position in providing a converged solution portfolio globally, serving customers’ needs around digital employee, device and security experience, we are very excited to partner with CSS Corp and leverage their global experience in delivering this experience, at scale, to our global ecosystem of customers and theirs. Ivanti’s hyper-automation platform to self-heal, self-secure and self-service from cloud to edge along with CSS Corp’s hyper-focus in delivering this experience at scale makes a great partnership between our organizations,” said Al Arun, Senior Vice President and Chief Customer Officer, Ivanti.

We are thrilled to partner with CSS Corp. to enable and secure organizations in the Everywhere Workplace,” said Craig Osborne, Regional Vice President of Partner Sales in EMEA. “Forging a strong relationship with strategic partners in the channel is a priority for Ivanti as we continue to deliver innovative solutions that enable and secure a hybrid workforce. We believe that our partnership with CSS Corp. will be mutually beneficial to meet customers’ needs and tap into new markets.”

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, thereby allowing customers to benefit from their complementary strengths and next-gen value propositions.

 

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook , Twitter and Instagram.

 

About Ivanti

Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use myriad devices to access IT applications and data over various networks to stay productive as they work from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, cybersecurity, and enterprise service management solutions, providing a unified IT platform that enables devices to self-heal and self-secure and empowers users to self-service. Over 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure, and service their IT assets from cloud to edge, and deliver excellent end-user experiences for employees, wherever and however they work. For more information, visit www.ivanti.com and follow @GoIvanti.

 

 

CSS Corp and Conversica Join Hands to Drive Conversation Automation Innovation and Help Enterprises Unlock New Revenue Streams

Bangalore, INDIA – CSS Corp, a global customer experience (CX) and technology services provider, and Conversica, Inc., the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams. This partnership will drive AI innovation in the industry by leveraging Conversica’s industry-acclaimed Conversation Automation solutions and CSS Corp’s expertise in integrating, implementing, and developing next-gen value propositions for customers.

With over two decades of experience in delivering innovative CX solutions and services, and offering unique business engagement models, CSS Corp has been driving business success for enterprises of all sizes. Conversica’s AI-powered Conversation Automation solution portfolio supercharges revenue teams’ ability to attract, acquire and grow customers at scale. CSS Corp’s domain expertise and market reach, combined with Conversica’s unique conversational AI capabilities driving better quality engagement, faster lead qualification, and improved conversation, will transform how enterprises optimize, automate, and accelerate revenue generation and customer retention.

“Contextual, consistent communication with customers at scale is key for better retention and accelerated revenue growth. In a digital world, where customer experience matters the most, conversational AI plays a crucial role in engaging with customers better by automating business operations, driving deep customer insights, and delivering contextual responses. We are thrilled about this partnership as it delivers industry-specific specialized virtual sales skills for better lead conversion, bringing significant improvement in revenue growth teams’ productivity for customers,” said Ajay Tyagi, Executive Vice President, CSS Corp. 

“Today’s customers demand and expect prompt, personalized and consistent communications—from their first interaction to long-term relationship with a brand. Meeting these expectations, across every lead and account, can overwhelm even the most customer-obsessed revenue teams. Together with CSS Corp, our Conversation Automation solutions offer a helping hand, automating two-way conversations at scale for 100% lead and customer coverage. With AI augmenting marketing, sales and customer success teams’ capacity for engagement, our mutual enterprise clients can increase customer satisfaction and uncover opportunities for new business, relationship expansion and revenue growth,” said Mark Jancola, Chief Development Officer, Conversica.

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, thereby allowing businesses to leverage their complementary strengths and customer bases. Together, the companies will also develop and execute joint sales and marketing activities aligned with both companies’ strategic goals.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook , Twitter and Instagram.

 

About Conversica

Conversica is a leading provider of Conversational Automation solutions, uniquely focused on revenue growth. Conversica helps enterprise marketing, sales, and customer success teams attract, acquire and grow customers at scale across the entire customer revenue lifecycle. Conversica AI Assistants serve as digital team members and autonomously engage prospects, existing customers, or partners in human-like, two-way interactions at scale to drive towards the next best action, whether that’s scheduling a sales meeting, or gauging interest to buy additional products or services.

Processing over a billion interactions, the Conversica Conversational Automation platform integrates natural language processing (NLU & NLG), decision & policy management, business process automation and deep learning capabilities to drive customer engagement across multiple digital communication channels and languages. The Conversica platform supports over 50 integrations into the most popular MAP and CRM platforms and offers an open API for custom integration.

To learn more, visit conversica.com and follow the company on TwitterLinkedIn and Facebook.

 

 

CSS Corp Appoints ex-Cognizant leader Ramaseshan K as Chief Financial Officer to Support Continued Growth

Bangalore, INDIA —June 20, 2022

CSS Corp, a global customer experience (CX) and technology services provider, today announced the appointment of Ramaseshan K as Chief Financial Officer (CFO). Ramaseshan will lead the company’s financial and administrative areas with a team of experts responsible for finance, accounting, business intelligence, cash flow management, legal, M&A, and development of future investment strategies. He will also be an integral part of CSS Corp’s executive leadership team, influencing the company’s overall financial and operational strategy to support its continued growth.

Ramaseshan brings with him close to 3 decades of experience and executive-level leadership, guiding organizations through corporate financial operations while executing enterprise-wide strategic plans. Prior to joining CSS Corp, he was the head of Global Business Services and India CFO at Cognizant, and also served as a board member of the Cognizant Foundation India. He was also an integral part of Cognizant’s Global Executive Leadership Team (ELT), responsible for driving the company’s strategy and operations. In the past, he has served as CFO of Tata Elxsi and SQS India BFSI. He has also had senior financial management stints in Wipro and IBM

Commenting on the appointment, Sunil Mittal, CEO, CSS Corp, said, “We are delighted to have Ramaseshan as part of our growing family. He is a seasoned professional with an accomplished finance career that fits perfectly with our strong performance-oriented culture. We are confident that his profound experience in financial and strategic business leadership makes him the right choice to lead our finance organization. We look forward to his many contributions as we scale and grow our businesses to new levels.

CSS Corp is well-positioned as a premium IT and CX services provider driving superlative experiences and great value for its clients and business partners,” said Ramaseshan K, CFO at CSS Corp. “As the organization continues to expand its footprint and disrupt the technology landscape, I am eager to participate in its growth journey by providing comprehensive financial leadership that will position us as industry leader for many years to come.”

CSS Corp has grown revenues consistently over the last 12 quarters at around 25% y-o-y. With a strong leadership team and disruptive platforms and service models like gig, the company is well-positioned to sustain the growth momentum in the coming years.

 

 

Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience

Bangalore, INDIA – May 31, 2022

CSS Corp, a global customer experience (CX) and technology provider, and Uniphore, a leader in Conversational Automation, have today announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. It will also drive IT innovation in the contact center landscape by leveraging Uniphore’s industry-leading conversational AI technology and CSS Corp’s expertise in systems integration and implementation to develop next-gen value propositions for customers.

With over two decades of expertise in IT services, consulting, managed services, and enterprise and consumer technology support, CSS Corp has been leveraging key product and platform partnerships to deliver exceptional customer experiences. A leader in providing the most comprehensive, powerful, and business-friendly solutions, Uniphore combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, in a single integrated platform to transform and democratize customer experiences across industries. CSS Corp’s domain expertise and market reach combined with Uniphore’s unique platform that detects customers’ emotions, sentiment, and intent, will transform how organizations optimize their service experience efficiently, and drive customer satisfaction and loyalty.

Often, customer voices go unheard, sentiments get overlooked, and needs go unnoticed due to siloed interactions across different channels. To improve CX, organizations need to keep evolving their ways to find out what users think, feel, and want,” said Sid Victor, SVP, Sales and Solutions at CSS Corp.“We are thrilled that this partnership brings together unique capabilities to arm businesses with new tools and technologies that offer personalized experiences to customers throughout their journey, starting from when they contact a company until their issue is resolved. We are confident that by leveraging new-age technologies, data-driven smart decision making, and offering unique value propositions for customers, we are well-positioned to disrupt the market.”

“With business models continuing to shift to remote work, customer experience has never been more important than today,” said Jafar Syed, SVP, Global Head of Channel, Strategic Alliances and Partnerships.“Combining Uniphore’s industry-leading conversational AI technology with CSS Corp’s deep experience in enterprise and consumer technology support, is a winning recipe for driving the best customer experience for businesses across the globe.”

CSS Corp is also part of Uniphore’s Unite partner program. The program includes essential resources to support the partner lifecycle and allow them to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.

 

Follow CSS Corp on LinkedInFacebook and Twitter.

 

 

 

CSS Corp Appoints ex-Mindtree leader Anish Philip as Chief People Officer to Support Continued Growth

Bangalore, INDIA —April 25, 2022

CSS Corp,

a global customer experience and technology services provider, today announced the appointment of Anish Philip as Chief People Officer. Anish will lead multifaceted HR departments across geos, and the company’s senior management talent initiatives to provide strategic leadership to the company’s ‘people’ agenda. He will also serve as an integral part of CSS Corp’s executive leadership team, influencing the organization’s path to sustainable growth and expansion, and strong employee focus.

Anish brings over 25 years of HR experience at top technology, IT, and consulting organizations. He was associated with Mindtree for over 19 years, where he played various leadership roles and was part of the senior management team. He was an inherent contributor to the company’s growth to a billion-dollar organization and was instrumental in directing and supporting major transformation initiatives and change management programs. In his last role, Anish was the Chief Human Resources Officer at Marlabs, and also worked at EY’s consulting practice earlier. Additionally, he served in the Executive Council of the Bangalore Chapter of the National Human Resource Network (NHRD).

“In the last few years, we have been known for innovation and disruption in the CX and IT services landscape as we have been delivering breakthrough value propositions to customers,” said Sunil Mittal, CEO at CSS Corp. Our people are central to our success and growth. We couldn’t be happier to have Anish, who has a proven track record in building world-class people-management programs, nurturing talent, and creating enthusiastic workforces for global organizations. He is an inspiring, seasoned leader who will build upon and drive the employee-experience transformation agenda at CSS Corp. With Anish onboard, we look forward to strengthening our unique culture and organizational values underlining diversity, equity and inclusion, and promoting a positive workplace environment.”

On his appointment, Anish Philip, Chief People Officer, said, “I am excited to be part of an organization that is high on values and ethics. CSS Corp is disrupting the market with new-age technologies and unique business models, leading to remarkable growth despite market uncertainties. I am passionate about people and the role they play in growing successful businesses. I look forward to strengthening the people function at CSS Corp and set up the organization for greater success ahead.

CSS Corp crossed the milestone of 10,000 employees in August 2021. The number subsequently has now crossed 11,200. The company is well-positioned to sustain the growth momentum in the coming years.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,200 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook and Twitter.

 

 

 

CSS Corp Named a Leader in NelsonHall Customer Experience (CX) Operations Transformation 2022 NEAT Assessment

Bangalore, INDIA —March 23, 2022

CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a ‘Leader’ in NelsonHall’s Evaluation & Assessment Tool (NEAT) report for Customer Experience (CX) Operations Transformation 2022. The company has been positioned as a Leader in 2 quadrants, namely, Overall capability and Cost Optimization capability. The report analyzed and evaluated the performance of 14 leading service providers, against a two-axis dynamic metric on their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’.

NelsonHall’s report recognizes CSS Corp’s ability to deliver compelling value propositions to its CX services clients. It highlights the company’s deep analytics capabilities, strong growth in segments like security, mobility and cloud-based CCaaS services, and its investments in developing strong IP and use cases such as the cloud based modular CX transformation suite – CSS Edison®. The company combines its technical innovation with strategic delivery excellence to drive successful business outcomes in CX operations for its global clients across industries. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape, thus making it a distinguished player.

Sunil Mittal, CEO, CSS Corp, said, “Being named a ‘Leader’ by NelsonHall in such an important report is a proud moment for us. This recognition underlines our capabilities to deliver technology-led scalable CX operations, co-innovate with our customers and help them achieve their business goals. With our recent acquisition of Directly OnDemand, a GigCX services platform, we now have access to thousands of global gig experts and patented technology that enables us to offer scalable gig or hybrid technical support and customer service operations. Furthermore, if we fuse our proprietary CX transformation platform CSS Edison® into the mix, the value proposition becomes more unique and differentiated. We are well-positioned to disrupt the CX landscape.”

Ivan Kotzev, Lead CX Analyst, NelsonHall, said, The rapid shift to digital CX places a premium on the effective integration between human and machine support. CSS Corp’s investments in its CX transformation suite CSS EDISON® with capabilities for smart routing, cloud migration, and omnichannel enablement, as well as its outcome-based commercial models to support co-innovation, will help evolve to next-gen CX operations.”

To read more about CSS Corp’s positioning in the NEAT CX Transformations 2022, please click here.

NelsonHall is one of the leading global analyst firms that helps organizations streamline business processes, IT outsourcing and customer management services. The firm’s 2022 NEAT Assessment on CX Operations Transformation evaluated CX vendors based on their delivery capabilities, mechanisms in place to drive innovation, and level of investment in the service.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,200 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook and Twitter.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth, and insight of its analysis.

 

 

 

CSS Corp Acquires San Francisco-based Directly’s OnDemand Business

Clients to benefit from the synergy of OnDemand’s GigCX model, along with CSS Corp’s full-time associates and CSS Edison® technology platform

San Jose, US—March 17, 2022

CSS Corp, a global customer experience and technology services provider, today announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Some key customers of the platform include Microsoft, LinkedIn, Airbnb, and Autodesk.

The OnDemand platform is powered by multilingual capabilities, new-age technologies, and a flexible network of freelance product experts across over 60 countries. These gig experts are either alpha-users familiar with the system they are assisting with, or domain experts with the necessary credentials to provide an elevated, yet more intimate level of support. The platform seamlessly integrates into the existing contact center technology stack, CRM platforms, messaging applications, and recording support, like Microsoft Dynamics, Zendesk, Oracle, Salesforce, to name a few.

The acquisition of OnDemand adds a strategic technology-enabled services platform to CSS Corp’s portfolio. The company now is able to integrate GigCX seamlessly with agent-based models, recruit global talent as employees or freelancers, and integrate it with digital solutions powered by CSS Edison®, a digital CX transformation platform. The company also sees immense potential to expand OnDemand’s reach into incremental and niche skills for digital technologies, AI/ML training and aggregation, and intelligence services.

Sunil Mittal, CEO, CSS Corp, said, “This acquisition significantly strengthens our service offerings as we solidify our strategy. Modern customers have high expectations and expect precise resolutions to their problems along with proactive service, personalized interactions, and connected experiences across digital channels. The Directly OnDemand platform leverages a unique and proven approach to achieving customer outcomes and offering world-class experience through gig experts spread across the globe. With our deep, technology-led operations and expertise, infused with OnDemand’s global gig expert capabilities, we are well-positioned to leverage the knowledge economy and offer unique and scalable operations to our clients. We look forward with excitement to welcoming the OnDemand team into the CSS Corp family.”

Mike de la Cruz, CEO, Directly, said, The global workforce has shifted from fixed to fluid models, and there is no turning back. With the addition of OnDemand, CSS Corp is at the forefront of this shift and will be able to help their clients thrive in the new world. The OnDemand service is in safe hands and is now backed by full-time associates, consulting services, and the CSS Edison technology platform. Directly, the company, now focuses on its next act: to invest in Directly Darwin and reinvent customer experience automation.”

CSS Corp has been growing at over 25% for the last couple of years, on the back of strong delivery capabilities, resilient operations, and innovative business engagement models. In February 2021, Capital Square Partners, a Singapore-based Private Equity Fund Manager, acquired a controlling stake in CSS Corp, followed by investments from Morgan Stanley Private Credit and Onex Falcon. These transactions have enabled CSS Corp to continue its industry-leading organic growth and expand its capabilities and geographical footprint through strategic alternatives.

 

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CSS Corp Wins Gold Stevie® Award for Outsourcing Service Provider of the Year 2022

Bangalore, India 08 March 2022 –  CSS Corp, a global customer experience and technology services provider, today announced that it has won the Gold Stevie Award in the ‘Contact Center or Customer Service Outsourcing Provider of the Year 2022’ category at the 16th Annual Stevie® Awards for Sales & Customer Service. This award recognizes CSS Corp as the premier outsourcing services provider in delivering unique value propositions to customers with specific capability around leveraging innovative technology and unique business models to transform contact centers into value centers. The award winners will be recognized during a virtual awards ceremony on May 11.

CSS Corp has been investing heavily in building comprehensive solutions that fuse intelligence across its operations. The company’s flagship cloud-based intelligent customer experience (CX) transformation platform, CSS EDISON®, is an award-winning platform that accelerates digitalization of end-to-end CX and technology support ecosystems to drive superior customer and employee experiences. Customers of CSS Corp have been realizing tangible outcomes through its unique outcome-based models, which have helped them in their digital transformation journey.

Sunil Mittal, CEO, CSS Corp, said, “Businesses expect service providers to help them simplify their CX operations and bring in a level of predictability. This is only possible by synergistically bringing together smart technology, proactive delivery, a customer-obsessed culture and flexible business models that drive business outcomes. This award is yet another testament to our unique capabilities underlining customer centricity, deep tech expertise, and our spirit of co-innovation with customers, to deliver service excellence and customer delight at scale.”

“The nominations we received for the 2022 competition illustrate that customer service and business development organizations worldwide have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.  

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.

CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience

Bangalore, India— Feb 24, 2022— CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS Corp execute several joint go-to-market programs to popularize the value proposition of enhancing customer experience (CX) and support experience (SX) in cloud-based support environments by leveraging the power of AI and NLP. This helps lower the customer churn rates and improve turnaround time using automated case management.

With over 25 years of expertise in IT services, enterprise and consumer technology support, and managed services, CSS Corp has been working closely with several product and platform businesses across industries, and supporting them in crafting superlative customer experiences through innovation.  SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX™ uses AI to extract and analyze customer sentiment signals and provide recommendations and collaborative workflows. Together, both the companies will help the organizations’ service and support teams to optimize the service experience efficiently, and drive satisfaction and loyalty, while growing the revenue.

In the support and services economy, it is paramount to provide an exceptional experience to customers. We often see that the sentiment of the customer gets overlooked in support conversations and that’s where our partnership with SupportLogic will come into play. SupportLogic’s unique SX capabilities combined with our deep understanding of customers’ businesses and integrated IT solutions, will help businesses orchestrate industry-specific business outcomes for enterprise customers. This could be a game changer as we would redefine the customer support experience landscape by moving from reactive models to proactive support models, transforming support operations with AI, and optimizing multiple use cases across support organizations,” said Ajay Tyagi, EVP at CSS Corp.

CSS Corp brings domain expertise and market reach that will enable SupportLogic to more quickly expand its global presence and help even more organizations to transform their support experience from reactive, “break/fix” models to more proactive and intelligent offerings for every customer,” said John Kelly, Chief Revenue Officer at SupportLogic. “We are thrilled about the potential this partnership brings to the table to drive growth for both SupportLogic and CSS Corp.”

“Aligning with a global CX leader like CSS Corp not only helps SupportLogic increase our footprint in new markets, but it also helps CSS Corp strengthen their trusted advisor status among the many support organizations that for years, have relied on them for digital transformation projects.  When innovators like CSS Corp and SupportLogic go to market together, it has a ripple effect.  It brings much needed attention to, and resolution of, a pervasive problem that has plagued customer support teams for decades; that customer support today is widely reactive.  We are extremely excited to announce this strategic partnership and look forward to our road ahead,” said Dave Feliu, Director of Global Channels and Alliances at SupportLogic.

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, including technical collaboration to develop next-gen value propositions for customers.  This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers.

About SupportLogic

SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

CSS Corp is now Movate

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