Nasdaq Update – Morgan Stanley Private Credit and Onex Falcon Complete Investment in CSS Corp

NEW YORK–(BUSINESS WIRE)– Morgan Stanley Private Credit and Onex Falcon recently announced the completion of their investment in CSS Corp, a global customer experience and technology services provider. The investment includes both mezzanine financing and equity participation. Additionally, Morgan Stanley Private Credit and Onex Falcon will be involved with the company’s board of directors.

The investment represents a strong vote of confidence in CSS Corp’s premium service offerings and differentiated value proposition which proactively solve clients’ critical business problems. This transaction will enable CSS Corp to continue its industry leading organic growth and expand its capabilities and geographical footprint through strategic alternatives.

Bill Gassman, Executive Director of Morgan Stanley Private Credit, said, “We are pleased to partner with Capital Square PartnersOnex Falcon and the executive management team of CSS Corp in this exciting investment. The company is redefining traditional services through an intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. With its recent announcement of Sunil Mittal as the new CEO, CSS Corp is well positioned to continue its strong momentum into the future.”

Sven Grasshoff, Managing Director at Onex Falcon, said, “CSS Corp has carved out a niche for itself in the new age technology outsourcing and support space facilitating the company’s substantial growth over the last few years. We have full confidence in CSS CorpCapital Square Partners, and newly designated CEO, Sunil Mittal, and look forward to contributing to their next chapter of growth.”

Sanjay Chakrabarty, Managing Partner of Capital Square Partners, said, “We welcome the investment of Onex Falcon and Morgan Stanley Private Credit in CSS Corp, alongside our investment in the company. This latest investment solidifies the company’s position as an industry leader and will help fast track its growth.”

Sunil Mittal, CEO of CSS Corp, said, “We have outperformed on all fronts, from growth and client satisfaction to employee engagement and operations, and emerged as a strong player disrupting the industry. We could not be more excited to be working with Onex Falcon and Morgan Stanley Private Credit. Their support will help us expand our current capabilities and geographic footprint while providing innovative solutions and customer-centric services under the CSS Corp umbrella in the coming years.”

CSS Corp has grown revenues consistently through its most recent fiscal year ending March 31, 2021Capital Square Partners, a Singapore-based Private Equity Fund Manager, acquired a controlling stake in CSS Corp on February 25, 2021.

About Morgan Stanley Private Credit

Morgan Stanley Private Credit, part of Morgan Stanley Investment Management, is a private credit platform focused on direct lending and opportunistic private credit investment in North America and Western Europe. The Morgan Stanley Private Credit team invests across the capital structure, including senior secured term loans, unitranche loans, junior debt, structured equity and common equity co-investments. For further information, please visit the website at https://www.morganstanley.com/im/privatecredit.

About Onex Falcon

Onex Falcon is a private credit asset manager that employs an opportunistic approach to originating and executing solution-oriented private credit investments. Onex Falcon was formed in December 2020 through the combination of Falcon Investment Advisors and Onex Credit, combining Falcon’s significant experience in specialized private credit investing with the scale, global distribution and diverse investment and origination capabilities of Onex Credit and the broader Onex franchise. Since 2000, the firm has closed over 100 investments and has a reputation for being flexible, creative and responsive. Onex Falcon has approximately $4.0 billion in AUM as of March 31, 2021. For further information about Onex Falcon, please visit http://www.onexfalcon.com.

About Capital Square Partners

Capital Square Partners (“CSP”) is a private equity fund manager based in Singapore and regulated by the Monetary Authority of Singapore (MAS). CSP advises funds investing across growth capital and buyouts supporting high performance management teams to build leading digital businesses. With deep sector expertise across technology, media and telecommunications, business services, healthcare, and consumer sectors, CSP has supported management teams to scale businesses across multiple geographies and create transformational value. Additional information on CSP can be found at http://www.capitalsquarepartners.com/.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 9,000 customer-centric thinkers, collaborators, and co-creators across 18 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com.

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View source version on businesswire.comhttps://www.businesswire.com/news/home/20210708005506/en/

Morgan Stanley Media Contact: Lauren Bellmare Lauren.Bellmare@MorganStanley.com

Source: Morgan Stanley Private Credit

CSS Corp Honored as Gold Stevie® Award Winner for Company of the Year in 2021 American Business Awards®

Recognized for its global growth, empathetic workforce engagement, innovation, and resilience during the pandemic.

 

Bangalore – May 11, 2021

CSS Corp, a global customer experience and technology services provider, announced that it has won the Gold Stevie® Award in the “Company of the Year-Computer Services” category at the 19th Annual American Business Awards®. CSS Corp bagged this recognition for its strong growth, empathetic employee engagement, innovation, and resilience amidst the pandemic over the past 18 months. More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

CSS Corp prioritized employees’ safety and wellbeing by transitioning to a 100 percent productive work-from-home model early in the pandemic in March 2020 across its 18 global locations.  The company’s CHEER framework, developed as a response to the pandemic, has been instrumental in driving high employee morale and positivity. Additionally, CSS Corp helped clients navigate through the crisis and emerge resilient by accelerating digital initiatives, building operational resilience, and find new revenue streams through strategic co-innovation. All this together contributed towards the company’s impressive growth in challenging times.

“Over the past year, organizations have had to reinvent their business models to sustain and grow. Amidst the uncertainty, CSS Corp has led with empathy and achieved consistent growth and progress for the employees and the organization at large. We are pleased to win this reputed award. It has been possible because of the passion and tireless efforts of the entire CSS Corp family and their indefatigable spirit to conquer and excel against all odds,” said Sunil Mittal, COO, CSS Corp.

“The American economy continues to show its resilience, and as we’re poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months. We look forward to celebrating this year’s winners during our virtual ceremony on June 30,” said Stevie Awards President Maggie Gallagher.

The American Business Awards are the premier business awards program in the U.S. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. A record 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 9,000 customer-centric thinkers, collaborators, and co-creators across 18 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

 

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produces the annual Women|Future Conference.  Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com

TSIA and CSS Corp Co- Author a Report on Outsourcing Trends in 2021

The report highlights two major trends- increase in outsourcing contracts and service providers creating sophisticated digital capabilities to service customers

Bangalore – 25 February, 2021: CSS Corp, a new-age IT services and technology support company in association with The Technology Services Industry Association (TSIA), has released a co-authored report named ‘2021 Trends in Outsourcing’. The report uncovers two major 2021 trends in outsourcing- increase in outsourcing contracts and service providers creating sophisticated digital capabilities’ businesses to meet the needs of enterprise customers.

The first key trend predicts an increase in outsourcing contracts this year, as many companies were grappling with their business continuity plan due to several reasons like lack of infrastructure and inability to transition to 100% work-at-home model. The second key trend focuses on how service providers have begun creating separate business units to make digital capabilities easily available to meet the requirements of large enterprise customers. Leading service providers have made great advances in sophisticated digital capabilities, including artificial intelligence and robotic process automation. This has led them to identify opportunities to effectively scale operations and accelerate development of digital expertise in support functions across enterprise customers.

The report highlights the trends and patterns that are going to be mainstream in support outsourcing in 2021 and how enterprises can leverage the right digital support partner. It showcases how the outsourcing value proposition has evolved in areas such as near-shore outsourcing, outsourcing of non-traditional functions like sales that form a significant portion of costs in XaaS companies and the rise of outcome-based commercial models. It also talks about how outsourcing can enable organizations to expand into new geographies. The pandemic has ushered in an era of work-from-anywhere which has further dwindled location dependencies and provided a fillip to remote operations.

John Ragsdale, Distinguished Vice President, Technology Research, TSIA, said, “Technology companies are increasingly forming strategic relationships with outsourcers to not only help scale support operations cost-effectively and guarantee a high-quality customer experience, but also to accelerate digital transformation. 2021 will see this trend amplify further and service providers like CSS Corp are well placed to emerge as strong outsourcing partners for technology organizations.”

“The Covid-19 crisis has emphasized the need to adopt digital technologies to build agility and resilience in the organization’s operations. Technology service providers like CSS Corp, have deep industry expertise in enabling business transformation for its customers and driving impact by blending human ingenuity with cutting-edge intelligent technology tools. As organizations look to strategize in a post-Covid business environment, it will be critical for them to strengthen their core capabilities while partnering with apt service providers to help them in their digital journeys, driving innovation and creating better experiences for customers.said Sunil Mittal, Executive Vice President, CSS Corp.

Prioritizing technology innovation in response to a rapidly changing world has never been more important. The ‘2021 Trends in Outsourcing’ report is a useful tool for companies wanting to rapidly accelerate their digital automation journey with insights on effectively partnering with technology service providers to leverage their full potential.

To read the complete report, click here:

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology and business services professionals across 18 global locations is passionate about helping customers differentiate and succeed.

https://www.csscorp.com

 

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.

https://www.tsia.com/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Ranks 6th Globally in HFS Research for Top Digital Associates Services Companies

Recognized for its digital delivery capabilities and technology solutions that drive business outcomes

Bangalore – 18 February, 2021: CSS Corp, a new-age IT services and technology support company today announced that it has secured the 6th rank globally in HFS Research’s Digital Associates Services Global Top 10 study and 5th rank in voice of the customer category. This report assessed top service providers in the industry for how well they are helping their clients embrace and realize results from deploying technology-driven digital associates solutions in a wide array of business and IT functions.

CSS Corp’s cognitive solutions have evolved from process enabling bots into next generation of digital co-workers. These digital co-workers or digital associates infuse intelligence across the operational ecosystem, driving intelligent automation while empowering and augmenting human workers’ capabilities across enterprise functions like customer service, technical support, IT, HR and more. This drives better strategic business outcomes and improves the overall stakeholder experience. HFS Research recognized CSS Corp for showcasing differentiated use cases driven by proprietary solutions such as its customer experience transformation platform for contact center operations and its advanced AIOps platform, Contelli for IT, and infrastructure operations.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “The on-going global crisis exposed the fragility of a siloed approach to digital transformation attempted through standalone AI and automation initiatives. Businesses worldwide have realized the need to break the organizational siloes and integrate technology across enterprise functions to supplement people and processes with shared intelligence and insights. CSS Corp’s cognitive solutions are more than showcases of cutting-edge innovation as they solve real business problems and drive tangible outcomes across our clients’ enterprises. We are incredibly proud to be the only mid-sized service provider in HFS Digital Associates Services Top 10 list. It motivates us to keep pushing the bar with world-class services and pioneering digital solutions.”

 “CSS Corp has significantly and steadily improved its capabilities for greater conversational sophistication and to drive business outcomes for clients across a wider range of services capabilities. The firm showcased some differentiated use cases featuring emerging technology, particularly for its capabilities with incorporating augmented and virtual reality.  This combined with strong ratings from reference clients landed CSS Corp at #5 rank for Voice of the Customer and #6 overall in our ranking.” said Melissa O’Brien, Research VP at HFS Research.

HFS Top 10 Digital Associates Services report, rates 17 reputed service providers on how well each of them performed across a defined series of execution, innovation, and voice of the customer criteria, showcasing the overall leaders and top 10 performers by sub-category.

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology and business services professionals across 18 global locations is passionate about helping customers differentiate and succeed.

https://www.csscorp.com

 

About HFS Research

HFS’ mission is to provide visionary insight into major innovations impacting business operations, including automation, artificial intelligence, blockchain, digital business models, and smart analytics. They focus on the future of operations across key industries. They influence the strategies of enterprise customers to develop operational backbones to stay competitive and partner with capable services providers, technology suppliers, and third-party advisors.

https://www.hfsresearch.com/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp wins 2021 BIG Innovation Award

Recognized by Business Intelligence Group for its indigenous intelligent automation platform, Contelli

Bangalore – 29 January, 2021: CSS Corp, a new-age IT services and technology support company, today announced that it has been named a winner in the 2021 BIG Innovation Awards in the best products category by the Business Intelligence Group (BIG) for their homegrown platform, Contelli.

CSS Corp’s Contelli enables enterprises to unlock the full potential of their IT infrastructure with a business-first transformation approach, powered by cutting-edge cognitive technology. It is a one-of-its-kind advanced AIOps platform that harmonizes, automates, and modernizes every aspect of infrastructure operation. It drives self-provisioning and self-healing infrastructure, on-demand capacity management, algorithmic operations, proactive security threat prevention, predictive analytics through advanced pattern matching, and cost analysis and optimization. Contelli is incredibly flexible to modern enterprises’ needs as it can work in multi-cloud, on-premise, hybrid, and multi-technology ecosystems. The platform is highly modular to be tailored to suit any client environment. The solution has proven to be a key driver for operational excellence, process efficiency, and resource optimization for CSS Corp’s customers.

“Being recognised by the Business Intelligence Group reinforces our deep expertise in effectively manging enterprise and IT operations ecosystems. Our solutions are built with a focus to drive business outcomes for our customers and transform their challenges into opportunities. This recognition is a testimony to our constant effort in delivering winning results for our clients. Our focus on improving customer engagement has helped us innovate and adapt to changing industry trends and seamlessly meet customer needs through our technology-driven solutions”, said Manish Tandon, Chief Executive Officer, CSS Corp.

Not only innovation allows organisations to stay relevant in the market, but also helps humanity to progress by making our lives more productive, healthy and comfortable. We are thrilled to be honouring CSS Corp, as they are one of the organizations leading this charge and helping humanity progress”, said Maria Jimenez, chief operating officer of the Business Intelligence Group.

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. https://www.csscorp.com

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. https://www.bintelligence.com/what-we-do/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Wins Gold at the 10th Annual Best in Biz Awards

Recognized as the Most Resilient Company of the Year

Bangalore – 15 January, 2021: CSS Corp, a new-age IT services and technology support company today announced that it has been named as a gold winner in the ‘Most Resilient Company of the Year 2020’ category in the 10th Annual Best in Biz Awards.

Right at the onset of the pandemic, CSS Corp’s proprietary and award-winning resilience framework enabled seamless roll-out of a 100% productive Work-From-Home (WFH) model across its 18 global delivery locations. Being among the early movers in the industry to follow a WFH model from March, the company embraced the new normal with resilience, agility, and determination, thus rendering utmost support and efficient service with zero-disruption to its clients.

The three-phased resilience framework of prepare, stabilize, and thrive created a cohesive and structured blueprint for the organization which enforced guidelines, ensured employees with adequate support and resources, as well as assured clients with timely support, communication, and engagement. CSS Corp was among the few companies in the industry to roll out annual compensation hikes, as scheduled in April 2020.

The company also implemented their five-pronged strategy called the CHEER framework, which stands for- Communication with Employees, Highlighting Accomplishments, Energizing teams, Engagement with Employees, Recognition of achievements for employee well-being. It spreads positivity and recognizes employees for their consistent efforts during these unprecedented times.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “When the world was facing an unforeseen pandemic, we made sure to create a consistent and vibrant culture across the organization that encourages and comforts our employees and provides seamless and constant communication. We are proud to be recipients of this award as it reflects how CSS Corp ensured zero impact to its clients and employees through tremendous resilience. A lot of credit is due to our 8,000+ employees across the globe who showed immense passion and unstinting commitment during this phase to keep our flag flying high.”

“Corporate resiliency has never been more important than in 2020 and the winning entries in the 10th annual Best in Biz Awards have impressive accomplishments in this area,” said Mark Huffman, Consumer Affairs, having judged six of the last 10 Best in Biz Awards competitions.

2020 marked the 10th annual Best in Biz Awards and – with a continuing global pandemic – was also a year like no other in the program’s 10-year history. Despite the global challenges, the 10th annual program saw a particularly strong field of entries from public and private companies of all sizes and spanning all geographic regions and the judges were impressed with the year’s winners’ agility and adaptability that allowed their businesses to thrive, their willingness to always go the extra mile to help their customers in these unusual times.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About Best in Biz Awards

Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the premier awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 90 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, please visit: http://www.bestinbizawards.com

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp to Open 100 Jobs Positions in Costa Rica

Costa Rica, October 29, 2020: CSS Corp, a leading IT Services and Technology Support company will add 100 new job positions locally. The company has been in the country for several years and its growth reflects CSS Corp’s continued commitment with Costa Rica.

CSS Corp launched its first center in Latin America in Costa Rica in August 2013, to cater to the steadily rising demand from clients in the region and globally for multi-lingual tech support capabilities.

CSS has currently 760 employees that delivers enterprise and B2B tech support services. The company is looking for another 100 professionals to join them in the next 3 months.

Duayner Salas, acting Minister of Foreign Trade commented: “Over the last years Costa Rica has evolved from transactional functions to multifunctional sophisticated processes and the country has a mature environment for complex business activities in services. Nowadays, we stand as the main exporter of high value-added services in Latin America. In that context, we celebrate the expansion of CSS Corp because it will allow us to generate more quality jobs and better lives.”

Jayagopi Andhoor, country head and vice president at CSS Corp, Costa Rica, said “Costa Rica’s central time zone makes it a favorable location for real-time collaboration globally. In addition, the stable political environment, ease of access and the availability of high-quality, diversified talent, multilingual capabilities and technical skills were the key differentiators that led CSS Corp to establish a delivery center in Costa Rica”.

Jorge Sequeira, Managing Director of CINDE, commented “CSS, a company from India, one of the countries with the greatest contribution in IT companies, found in Costa Rica the strategic partner to grow its business. With the new hires, CSS will add a total payroll of 840 employees. According to CINDE, 85% of the employees in the companies from the services sector have staff that comes from public schools, and also, 42% of the total workers in the sector are women, exceeding the national average of 39%, which demonstrates inclusiveness in job creation”.

CSS is recruiting candidates with English 85% (B2+), 1 Year Consumer tech support Experience or 1 Year enterprise TAC/Security support Experience. Interested candidates can apply at https://csscorp.cr-jobs.com or write to costarica.jobs@csscorp.com

About CSS Corp

Being in the industry for close to 25 years, CSS Corp has been a preferred IT services and tech support services partner to 150+ global brands in technology, media, telecom, retail and CPG, among others. We are a new-age company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Our 7500+ employees provide services from 18 delivery centers across 5 continents, in 25 international languages. Amongst the 25 languages that we service in, through our two campuses in Costa Rica- Heredia and Tres Ríos, we provide services in Spanish, English, French, Italian, German and Portuguese.

CSS Corp has globally emerged as the most awarded IT service provider of its size in the industry, with 40+ international awards over the last 2 years, including a Gold Stevie for Outsourcing Provider of the year 2020. Top analyst firms have also recognized our operations as one of the best in the IT service industry.

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Wins Gold at the 12th Annual 2020 Golden Bridge Business and Innovation Awards®

Awarded ‘Most Innovative Company of the Year – IT Services’

 

Bangalore, India – 28 October 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Award at the 12th Annual 2020 Golden Bridge Business and Innovation Awards. The company won the award for driving ROI for clients through technology and business model innovation.

CSS Corp’s unique proposition of transforming business models for clients by offering innovative outcome-based and gain-sharing models has been instrumental in transforming front-office support and client facing infrastructure at organizations. The company has been focused on redefining the customer engagement landscape with cutting edge innovation and rendering tangible business value across client engagements.

CSS Corp’s Innovation Labs is the epicentre of cutting-edge solutions with a mandate to deliver a solid business ROI to clients. The company’s home-grown solutions like Contelli, an intelligent automation platform, harness new-age technologies to drive business initiatives at digital touchpoints, improve customer satisfaction and increase quality through intelligent business operations. Digital Contact Center 2.0 (DCC 2.0) is a platform that unifies end-user experience, operational efficiency, and engineer productivity, thus eliminating cost and human effort. DCC 2.0 improves customer experience and customer lifetime value at the point of customer interaction.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said “In today’s era of digital acceleration, organizations are looking beyond the traditional services approach to create performance and outcome-based models that feasibly integrate into existing systems. CSS Corp takes pride in being one of the leading companies that pushes boundaries towards accelerating innovation and seamlessly meets customer and business needs through our portfolio of technology-driven services. We are honoured to be the recipients of the Golden Bridge Awards consecutively for three years in a row, and we will endeavour to keep transforming and creating an impact across the industry.”

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2020 award winners. Winners will be celebrated and presented their awards during a virtual awards ceremony in December.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Golden Bridge Awards

The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world. Learn more about the Golden Bridge Awards at https://goldenbridgeawards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp emerges as a Global Leader in ISG Provider LensTM Contact Center – Customer Experience Services 2020 report

Named as a Leader in AI & Analytics quadrant of global report

 

Bangalore, India – 22 October 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a Leader in the ISG Provider LensTM Contact Center – Customer Experience Services Global 2020 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The report by ISG underlines CSS Corp’s ability towards meeting the needs of enterprises for well-orchestrated intelligent automation capabilities to automate processes and to deliver higher productivity, reduced costs, improved data accuracy and an enhanced customer experience. CSS Corp was named a Leader in the AI & Analytics quadrant of the report. It was also positioned as Product Challenger in the Digital Operations quadrant of the ISG Provider Lens Contact Center – Customer Experience Services US 2020 report.

The company has received this recognition for its comprehensive suite of services driven by solutions such as Digital Contact Center 2.0 (DCC 2.0) to drive transformation and OpsMAX framework to empower employees, and by exhibiting traits of partnership to seamlessly meet and address the needs of its clients. In addition, its differentiated outcome-based pricing model and expertise in delivering insights for customers has been adding value to its fast-growing portfolio of clients.

“Disruptive technologies and engagement models are accelerating the pace of digital transformation at contact centers as they re-imagine how they can ensure a smooth and frictionless customer experience. CSS Corp has constantly endeavoured to provide world class end-to-end support, enabled by innovative technology solutions and business models. We are proud to be the leaders in this domain and aim to continue to maximise the value we deliver to our clients,” said Sunil Mittal, EVP, CSS Corp.

“CSS Corp has put AI and analytics to effective use across enterprise clients. The company has exhibited skin in the game with its differentiated pricing models and significant business outcomes that have enabled growth for clients,” said Namratha Dharshan, ISG Lead Analyst.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp wins Silver Stevie® Awards at the 2020 International Business Awards®

Company honoured with two Stevies for Most Exemplary Employer and Most Valuable Corporate Response

 

21 September 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won two Silver Stevie® awards at The 17th Annual International Business Awards®. The company was recognized in two COVID-19 response categories- Most Exemplary Employer and Most Valuable Corporate Response of the year. The company received these awards for its strong people focus that upheld employee satisfaction while enabling business continuity and progress during these unprecedented times.

CSS Corp showcased resilience, determination, and fortitude, being one of the first movers in the industry to transition to a 100% productive work from home model at the onset of the lockdown. The company’s proprietary resilience framework – takes a three-pronged approach, which emphasizes on preparedness, stabilization and embracing the new normal. Despite the challenges posed by the situation, CSS Corp mitigated the challenges and rolled out annual increments, variable pay and promotions for its workforce in 2020.

CSS Corp’s employee-first culture is built on empowering its employees and boosting their morale and productivity, while constantly ensuring that they are safe and secure, amidst growing uncertainty. The company’s industry-acclaimed CHEER framework devised specifically for the current scenario, placed emphasis on communication, recognition, and engagement as the pillars to support, strengthen and safeguard employees.

“CSS Corp has always been committed to its people on its journey towards setting new industry benchmarks. While the world was facing an unforeseen pandemic, we made it our mission to ensure that our employees are taken care of. With that in mind, the initiatives and policies devised with specific emphasis on navigating through the current scenario, further strengthened our people focus and fostered growth within. We are proud to be recipients of the Stevie Awards, as a reflection of the satisfaction and hope that we are striving to drive for our employees,” said Manish Tandon, Chief Executive Officer, CSS Corp.

“Despite the unprecedented impact the COVID-19 pandemic has had on organizations and working people worldwide, the number and quality of nominations we received in this year’s International Business Awards attests to the continued outstanding performance of many organizations. The commitment we’ve seen through these nominations to maintaining the success, health, and safety of employees, customers, and communities is truly impressive,” said Stevie Awards president Maggie Gallagher.

More than 3,800 nominations from 63 nations, across organizations of all sizes and in virtually every industry, were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

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