CSS Corp Wins Gold at the 10th Annual Best in Biz Awards

Recognized as the Most Resilient Company of the Year

Bangalore – 15 January, 2021: CSS Corp, a new-age IT services and technology support company today announced that it has been named as a gold winner in the ‘Most Resilient Company of the Year 2020’ category in the 10th Annual Best in Biz Awards.

Right at the onset of the pandemic, CSS Corp’s proprietary and award-winning resilience framework enabled seamless roll-out of a 100% productive Work-From-Home (WFH) model across its 18 global delivery locations. Being among the early movers in the industry to follow a WFH model from March, the company embraced the new normal with resilience, agility, and determination, thus rendering utmost support and efficient service with zero-disruption to its clients.

The three-phased resilience framework of prepare, stabilize, and thrive created a cohesive and structured blueprint for the organization which enforced guidelines, ensured employees with adequate support and resources, as well as assured clients with timely support, communication, and engagement. CSS Corp was among the few companies in the industry to roll out annual compensation hikes, as scheduled in April 2020.

The company also implemented their five-pronged strategy called the CHEER framework, which stands for- Communication with Employees, Highlighting Accomplishments, Energizing teams, Engagement with Employees, Recognition of achievements for employee well-being. It spreads positivity and recognizes employees for their consistent efforts during these unprecedented times.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “When the world was facing an unforeseen pandemic, we made sure to create a consistent and vibrant culture across the organization that encourages and comforts our employees and provides seamless and constant communication. We are proud to be recipients of this award as it reflects how CSS Corp ensured zero impact to its clients and employees through tremendous resilience. A lot of credit is due to our 8,000+ employees across the globe who showed immense passion and unstinting commitment during this phase to keep our flag flying high.”

“Corporate resiliency has never been more important than in 2020 and the winning entries in the 10th annual Best in Biz Awards have impressive accomplishments in this area,” said Mark Huffman, Consumer Affairs, having judged six of the last 10 Best in Biz Awards competitions.

2020 marked the 10th annual Best in Biz Awards and – with a continuing global pandemic – was also a year like no other in the program’s 10-year history. Despite the global challenges, the 10th annual program saw a particularly strong field of entries from public and private companies of all sizes and spanning all geographic regions and the judges were impressed with the year’s winners’ agility and adaptability that allowed their businesses to thrive, their willingness to always go the extra mile to help their customers in these unusual times.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About Best in Biz Awards

Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the premier awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 90 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, please visit: http://www.bestinbizawards.com

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp to Open 100 Jobs Positions in Costa Rica

Costa Rica, October 29, 2020: CSS Corp, a leading IT Services and Technology Support company will add 100 new job positions locally. The company has been in the country for several years and its growth reflects CSS Corp’s continued commitment with Costa Rica.

CSS Corp launched its first center in Latin America in Costa Rica in August 2013, to cater to the steadily rising demand from clients in the region and globally for multi-lingual tech support capabilities.

CSS has currently 760 employees that delivers enterprise and B2B tech support services. The company is looking for another 100 professionals to join them in the next 3 months.

Duayner Salas, acting Minister of Foreign Trade commented: “Over the last years Costa Rica has evolved from transactional functions to multifunctional sophisticated processes and the country has a mature environment for complex business activities in services. Nowadays, we stand as the main exporter of high value-added services in Latin America. In that context, we celebrate the expansion of CSS Corp because it will allow us to generate more quality jobs and better lives.”

Jayagopi Andhoor, country head and vice president at CSS Corp, Costa Rica, said “Costa Rica’s central time zone makes it a favorable location for real-time collaboration globally. In addition, the stable political environment, ease of access and the availability of high-quality, diversified talent, multilingual capabilities and technical skills were the key differentiators that led CSS Corp to establish a delivery center in Costa Rica”.

Jorge Sequeira, Managing Director of CINDE, commented “CSS, a company from India, one of the countries with the greatest contribution in IT companies, found in Costa Rica the strategic partner to grow its business. With the new hires, CSS will add a total payroll of 840 employees. According to CINDE, 85% of the employees in the companies from the services sector have staff that comes from public schools, and also, 42% of the total workers in the sector are women, exceeding the national average of 39%, which demonstrates inclusiveness in job creation”.

CSS is recruiting candidates with English 85% (B2+), 1 Year Consumer tech support Experience or 1 Year enterprise TAC/Security support Experience. Interested candidates can apply at https://csscorp.cr-jobs.com or write to costarica.jobs@csscorp.com

About CSS Corp

Being in the industry for close to 25 years, CSS Corp has been a preferred IT services and tech support services partner to 150+ global brands in technology, media, telecom, retail and CPG, among others. We are a new-age company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Our 7500+ employees provide services from 18 delivery centers across 5 continents, in 25 international languages. Amongst the 25 languages that we service in, through our two campuses in Costa Rica- Heredia and Tres Ríos, we provide services in Spanish, English, French, Italian, German and Portuguese.

CSS Corp has globally emerged as the most awarded IT service provider of its size in the industry, with 40+ international awards over the last 2 years, including a Gold Stevie for Outsourcing Provider of the year 2020. Top analyst firms have also recognized our operations as one of the best in the IT service industry.

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Wins Gold at the 12th Annual 2020 Golden Bridge Business and Innovation Awards®

Awarded ‘Most Innovative Company of the Year – IT Services’

 

Bangalore, India – 28 October 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Award at the 12th Annual 2020 Golden Bridge Business and Innovation Awards. The company won the award for driving ROI for clients through technology and business model innovation.

CSS Corp’s unique proposition of transforming business models for clients by offering innovative outcome-based and gain-sharing models has been instrumental in transforming front-office support and client facing infrastructure at organizations. The company has been focused on redefining the customer engagement landscape with cutting edge innovation and rendering tangible business value across client engagements.

CSS Corp’s Innovation Labs is the epicentre of cutting-edge solutions with a mandate to deliver a solid business ROI to clients. The company’s home-grown solutions like Contelli, an intelligent automation platform, harness new-age technologies to drive business initiatives at digital touchpoints, improve customer satisfaction and increase quality through intelligent business operations. Digital Contact Center 2.0 (DCC 2.0) is a platform that unifies end-user experience, operational efficiency, and engineer productivity, thus eliminating cost and human effort. DCC 2.0 improves customer experience and customer lifetime value at the point of customer interaction.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said “In today’s era of digital acceleration, organizations are looking beyond the traditional services approach to create performance and outcome-based models that feasibly integrate into existing systems. CSS Corp takes pride in being one of the leading companies that pushes boundaries towards accelerating innovation and seamlessly meets customer and business needs through our portfolio of technology-driven services. We are honoured to be the recipients of the Golden Bridge Awards consecutively for three years in a row, and we will endeavour to keep transforming and creating an impact across the industry.”

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2020 award winners. Winners will be celebrated and presented their awards during a virtual awards ceremony in December.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Golden Bridge Awards

The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world. Learn more about the Golden Bridge Awards at https://goldenbridgeawards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp emerges as a Global Leader in ISG Provider LensTM Contact Center – Customer Experience Services 2020 report

Named as a Leader in AI & Analytics quadrant of global report

 

Bangalore, India – 22 October 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a Leader in the ISG Provider LensTM Contact Center – Customer Experience Services Global 2020 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The report by ISG underlines CSS Corp’s ability towards meeting the needs of enterprises for well-orchestrated intelligent automation capabilities to automate processes and to deliver higher productivity, reduced costs, improved data accuracy and an enhanced customer experience. CSS Corp was named a Leader in the AI & Analytics quadrant of the report. It was also positioned as Product Challenger in the Digital Operations quadrant of the ISG Provider Lens Contact Center – Customer Experience Services US 2020 report.

The company has received this recognition for its comprehensive suite of services driven by solutions such as Digital Contact Center 2.0 (DCC 2.0) to drive transformation and OpsMAX framework to empower employees, and by exhibiting traits of partnership to seamlessly meet and address the needs of its clients. In addition, its differentiated outcome-based pricing model and expertise in delivering insights for customers has been adding value to its fast-growing portfolio of clients.

“Disruptive technologies and engagement models are accelerating the pace of digital transformation at contact centers as they re-imagine how they can ensure a smooth and frictionless customer experience. CSS Corp has constantly endeavoured to provide world class end-to-end support, enabled by innovative technology solutions and business models. We are proud to be the leaders in this domain and aim to continue to maximise the value we deliver to our clients,” said Sunil Mittal, EVP, CSS Corp.

“CSS Corp has put AI and analytics to effective use across enterprise clients. The company has exhibited skin in the game with its differentiated pricing models and significant business outcomes that have enabled growth for clients,” said Namratha Dharshan, ISG Lead Analyst.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp wins Silver Stevie® Awards at the 2020 International Business Awards®

Company honoured with two Stevies for Most Exemplary Employer and Most Valuable Corporate Response

 

21 September 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won two Silver Stevie® awards at The 17th Annual International Business Awards®. The company was recognized in two COVID-19 response categories- Most Exemplary Employer and Most Valuable Corporate Response of the year. The company received these awards for its strong people focus that upheld employee satisfaction while enabling business continuity and progress during these unprecedented times.

CSS Corp showcased resilience, determination, and fortitude, being one of the first movers in the industry to transition to a 100% productive work from home model at the onset of the lockdown. The company’s proprietary resilience framework – takes a three-pronged approach, which emphasizes on preparedness, stabilization and embracing the new normal. Despite the challenges posed by the situation, CSS Corp mitigated the challenges and rolled out annual increments, variable pay and promotions for its workforce in 2020.

CSS Corp’s employee-first culture is built on empowering its employees and boosting their morale and productivity, while constantly ensuring that they are safe and secure, amidst growing uncertainty. The company’s industry-acclaimed CHEER framework devised specifically for the current scenario, placed emphasis on communication, recognition, and engagement as the pillars to support, strengthen and safeguard employees.

“CSS Corp has always been committed to its people on its journey towards setting new industry benchmarks. While the world was facing an unforeseen pandemic, we made it our mission to ensure that our employees are taken care of. With that in mind, the initiatives and policies devised with specific emphasis on navigating through the current scenario, further strengthened our people focus and fostered growth within. We are proud to be recipients of the Stevie Awards, as a reflection of the satisfaction and hope that we are striving to drive for our employees,” said Manish Tandon, Chief Executive Officer, CSS Corp.

“Despite the unprecedented impact the COVID-19 pandemic has had on organizations and working people worldwide, the number and quality of nominations we received in this year’s International Business Awards attests to the continued outstanding performance of many organizations. The commitment we’ve seen through these nominations to maintaining the success, health, and safety of employees, customers, and communities is truly impressive,” said Stevie Awards president Maggie Gallagher.

More than 3,800 nominations from 63 nations, across organizations of all sizes and in virtually every industry, were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp’s Chief Executive Officer, Manish Tandon Wins Gold Stevie®

Conferred with ‘Executive of the Year – Computer Services’ in the 2020 International Business Awards®

 

Bangalore, 17, September 2020: CSS Corp, a new-age IT services and technology support company, today announced that its CEO, Manish Tandon, has won a Gold Stevie® in The 17th Annual International Business Awards®. Manish was honoured in the category of ‘Executive of the Year- Computer Services’ as an acknowledgement towards the stellar leadership, impactful Covid-19 response and strong growth achieved under his direction and guidance at CSS Corp.

Organizations are striving to navigate through the new normal in these unprecedented times. Amidst the uncertainty, CSS Corp, under Manish Tandon’s leadership at the helm, has reflected consistent growth and progress for the employees and the organization at large. His technology-led differentiation approach has expedited innovation and digital transformation in the company, with a continued focus on the people front. Tandon’s people-first approach was at the fore when CSS Corp announced salary hikes, variable pay and promotions in April 2020, when the impact of the pandemic was at its highest. Under his leadership, the company has been growing its revenue at a steady double-digit growth rate and is among the few IT services organizations to accelerate its growth post the pandemic.
“It is indeed an honour to be a recipient of the prestigious Stevie Award. This has been possible because of the passion and tireless efforts of the entire CSS Corp family and their indefatigable spirit to conquer and excel against all odds. I am proud of the resilience that the company has shown and accept this award on behalf of the global CSS Corp family,” said Manish Tandon, Chief Executive Officer, CSS Corp.
More than 3,800 nominations from 63 nations, across organizations of all sizes and in virtually every industry, were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Wins Silver Stevie® Award for Its COVID Response

Awarded as the Most Valuable Employer in the Asia Pacific Region

 

Bangalore, 25 August 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Silver Stevie® Award in the ‘Most Valuable Employer – Asia Pacific’, a COVID-19 response category in the fifth annual Stevie Awards for Great Employers. CSS Corp bagged the award for prioritizing employee wellbeing and spearheading initiatives to ensure the holistic growth, development, and progress of its employees during this period of uncertainty.

The company rolled out annual increments, variable pay, and promotions in April 2020 for its global workforce of over 7,000 employees, spread across 18 global locations. Additionally, advanced salary payments were made to support employees in the worst-hit geographies, along with additional incentives given to CSS Corp’s COVID heroes; the employees who worked round the clock on the business continuity plan.

Being one of the first movers in the industry to transition to a 100% productive work from the home model at the onset of the lockdown, CSS Corp showcased resilience, determination, and fortitude that ensured seamless business continuity. The company’s proprietary resilience framework – takes a three-pronged approach, which emphasizes preparedness, stabilization, and embracing the new normal.

Throughout this period, the company maintained complete transparency and communication with employees and consistently ensured their safety and wellbeing while factoring in their feedback through surveys. This ensured that the company was able to adequately support and reassure all its employees. CSS Corp’s CHEER framework for employee engagement, employee assistance programs and dedicated 24/7 counseling support has been instrumental towards ensuring the mental wellbeing of employees while boosting their morale and rendering help wherever required. These initiatives have significantly reduced the attrition levels to all-time lows.

“At the onset of the pandemic, our immediate focus and attention shifted towards the safety and well-being of our employees. I was humbled to see how the employees responded with passion and collaboration towards the measures we introduced. This ensured we were able to not only maintain seamless business continuity for our clients but also do so with all employee interests taken care of. I believe organizations have a great opportunity to lead with empathy and provide certainty to their workforce during these unprecedented times. We are honored to receive the Silver Stevie award and aim to continue leading, inspiring, and thriving in the new normal with the constant support and faith of our employees,” said Manish Tandon, Chief Executive Officer, CSS Corp.

“In the fifth edition of the Stevie Awards for Great Employers, the judges were impressed by the Stevie winners who – during the crises we’ve confronted this year – continue to dedicate each day to make the lives of their employees and teams better through training, software, work-from-home plans, and more. We are pleased to celebrate them in 2020 and look forward to what they will accomplish in 2021,” said Maggie Gallagher, president of the Stevie Awards.

The Stevie Awards for Great Employers recognizes the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work. More than 700 nominations from organizations of all sizes were submitted this year for consideration in a wide range of HR-related categories. Especially popular were six free-to-enter COVID-19 Response categories. More than 90 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp trains over 1,000 needful youth in partnership with ICT Academy

Aims to train 1,200 more on new age disruptive technologies

 

India, 19 August 2020 : CSS Corp, a new-age IT services and technology support company, in partnership with ICT Academy, has trained over 1,000 youth in the past one year on employability skills. This program was part of an initiative started in March 2019, when the two organizations signed a Memorandum of Understanding (MoU). ICT Academy, a non-profit organization governed by industry leaders and government policy makers, is a CSR implementation partner for various leading companies and has trained and impacted over 5,000 youth across the nation on employability skills over a period of three years.

As a part of this initiative, CSS Corp held an extensive training program to skill the youth of rural, urban and low-income family groups in Tamil Nadu on the latest technology and soft skills that helped them to be employable in leading IT companies across the nation. As a result, out of the total trained candidates, close to 700 students have received offer letters from reputed IT/ITeS companies in the country.

CSS Corp has signed another MOU with ICT Academy towards training a fresh batch of 1,200 students in the states of Tamil Nadu & Karnataka this year. Training will be based on soft skills, tech support skills and emerging technologies (Angular, JavaScript Development Suite, RPA, Selenium 3.0 and SQL database).

Speaking about the initiative, Manish Tandon, Chief Executive Officer, CSS Corp said, “India has a large workforce with skills that need to be honed and upgraded with changing times. With the pandemic looming over us, the globe is witnessing a paradigm shift in the way businesses work. It goes without saying that the need of the hour is for the youth to be trained and skilled across a plethora of disruptive technologies to bend the curve. CSS Corp’s initiative introduces students to skills beyond their regular curriculum and ensures their holistic development across a wide paradigm, enabling them to seek opportunities and truly make their mark in fields of their choice. Each student that has been trained by this program will have the opportunity to showcase their abilities, learn, grow and stay relevant amidst the changes taking place.”

M Sivakumar, Chief Executive Officer, ICT Academy said “Skill development is critical for economic growth and social development. The country presently faces a dual challenge of severe paucity of highly trained, quality labour, as well as non-employability of large sections of the educated workforce that possess little or no job skills. The skill development issue in India is thus pertinent both at the demand and supply level. To meet the supply side challenge, ICT Academy focuses on the skill development of youth as one of its core objectives. CSR is a proper channel to reach the underserved people of the society. The positive economic impact achieved by this initiative is huge and has improved the earning capabilities of not just 5,000 students but 5,000 families with most of them being first-generation employees.”

Talking on the initiative, Dhivya Priya, a final year engineering student said, “I learned a lot about hardware, networking, and wireless technology and their practical applications. All activities planned have an objective like finding a solution to the real-world problems and handling different situations. This has helped me to obtain an offer from a company with a handsome remuneration.”

The training programs were conducted in 20 colleges across Tamil Nadu that provided 100 hours of  intensive activity-based training in soft and technical support skills for over 1000 final year graduating students from engineering, arts and science colleges located in the rural and sub-urban areas of the state. The students were mentored by CSS Corp employees with mock interviews and group discussions.  Moreover, a special focus was on encouraging women participation, in line with CSS Corp’s objective to empower women in the technology sector, which helped secure close to 600 female participants (of the 1000 plus) in the program. The trainees belonged to different low-income groups wherein over 600 students came from families with an income below 1 lakh, while over 200 came from families with an income between 1 – 2 lakhs and close to 200 students were from families with an income between 2 to 2.5 lakhs. The training program, thus bolstered the socio-economic conditions of these students by equipping them with quality training and education in IT.

  

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.

For more information, please visit https://www.csscorp.com

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students. The academy is endorsed by NITI Aayog and is aimed to meet the skill requirements of the industry and generate more employment. Through its initiatives, ICT Academy has strengthened India’s four important visions on Skill India, Digital India, Start-up India, and Make in India.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

ICT Academy – Saravanan G: 9500046714 | saravanan@ictacademy.in

CSS Corp positioned as a ‘Leader’ across all four market segments in NelsonHall’s NEAT Vendor Evaluation for CX Services in Telecom and Media

Recognized as a leader across CX Improvement, Revenue Generation, Cost Optimization and Overall

 

Bengaluru, 10 August 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a leader across all four market segments in NelsonHall’s NEAT vendor evaluation for CX services in telecom and media sector. The report critically evaluated the performance of 17 global customer experience (CX) service providers, against a structured two-axis dynamic model on their ability to meet future client requirements and deliver immediate benefits.

CSS Corp’s offerings are built on five essential pillars of customer support, i.e. end-user experience, agent experience, systems, CX analytics, and process automation. The company provides best-in-class services, leveraging their home-grown Digital Contact Center 2.0 suite of solutions with integrated modules like augmented reality based CXM, mobile assistant, cognitive chatbot, self-service, knowledge base management, smart routing, sentiment analytics, agent 360 and team lead dashboards and over 100 cognitive and RPA-based processes. These factors make their offerings highly dynamic, adaptable, and customizable; hence fit seamlessly into any customer environment, resulting into desired business outcomes.
NelsonHall’s report recognizes CSS Corp’s technology capability in integrating their platforms to the customer environments by harnessing the power of disruptive technologies that maximize customer experience and accelerate digital transformation.
Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said “There is an increasing need for organizations to provide seamless customer experience and support while mitigating risks and demands. Over the last couple of years, our innovative value propositions in the Hi-Tech CXM arena have enabled clients to embrace the power of technology-led and outcome-focused services and drive CX transformation. We are proud to emerge as the chosen partners for our clients in their journeys to provide simplicity, consistency, and customer-centricity at every touchpoint. NelsonHall’s leadership recognition corroborates our proficiency in delivering powerful combinations of our indigenous digital solutions and managed services to provide customized offerings to our customers.”
Ivan Kotzev, CX Services Lead Analyst at NelsonHall, said “Digital technologies have disrupted the current CX landscape and clients now look for a partner to help utilize them efficiently. CSS Corp is leveraging transformational CX capabilities across the telecom and media segment. The company’s approach towards delivering mature and differentiated commercial models to support digital transformation with a portfolio of outcome-based contracts is the foundation to build next-level CX.”
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on CX improvement, revenue generation and cost optimization.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.For more information, please visit https://www.csscorp.com

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp wins ‘Outsource Partner of the Year 2020’ at Excellence in Customer Service Awards

Recognized for excellence in customer service by the Business Intelligence Group

 

Bengaluru, 29 April 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Outsource Partner of the year 2020 award by the Business Intelligence Group at their Excellence in Customer Service Awards. The company was named as the winner at Philadelphia on April 20, 2020.

CSS Corp was awarded for emerging as the premier outsourcing partner of the year. Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer service and technical support landscape through differentiated business models and customer support transformation from an effort-led to an intelligence-led ecosystem. The company’s prowess in leveraging new age solutions has enabled it to consistently deliver business outcomes for its customers. Its digitally infused operations have enabled the company to stay nimble and adapt itself to the fast-evolving industry landscape. In the current Covid19 crisis, CSS Corp has been one of the first service providers to transition to a 100% productive Work-From-Home model with zero impact to SLAs, by leveraging its RESILIENCE framework.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted to be recognized as the outsource partner of the year 2020 by the Business Intelligence Group. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome focused CX transformation for our clients. We have been investing heavily in strengthening our capabilities as an end-to-end managed CX services provider and have emerged as a strategic partner of choice for global brands with our business transformation-themed services. In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, but scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech innovation and spirit of partnership with our customers.”

The New Jersey-based Business Intelligence Group (BIG), recognizes companies for their superior, cutting edge performance established through well-crafted customer service programs and tools enabling their customers to grow. They are known for their transparent and ‘crowdsourced’ industry awards platform, and unique scoring model.

About CSS Corp

CSS Corp is a new-age IT services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 7,000 technology professionals across 19 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

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