CSS Corp Appoints ex-Mindtree leader Anish Philip as Chief People Officer to Support Continued Growth

Bangalore, INDIA —April 25, 2022

CSS Corp,

a global customer experience and technology services provider, today announced the appointment of Anish Philip as Chief People Officer. Anish will lead multifaceted HR departments across geos, and the company’s senior management talent initiatives to provide strategic leadership to the company’s ‘people’ agenda. He will also serve as an integral part of CSS Corp’s executive leadership team, influencing the organization’s path to sustainable growth and expansion, and strong employee focus.

Anish brings over 25 years of HR experience at top technology, IT, and consulting organizations. He was associated with Mindtree for over 19 years, where he played various leadership roles and was part of the senior management team. He was an inherent contributor to the company’s growth to a billion-dollar organization and was instrumental in directing and supporting major transformation initiatives and change management programs. In his last role, Anish was the Chief Human Resources Officer at Marlabs, and also worked at EY’s consulting practice earlier. Additionally, he served in the Executive Council of the Bangalore Chapter of the National Human Resource Network (NHRD).

“In the last few years, we have been known for innovation and disruption in the CX and IT services landscape as we have been delivering breakthrough value propositions to customers,” said Sunil Mittal, CEO at CSS Corp. Our people are central to our success and growth. We couldn’t be happier to have Anish, who has a proven track record in building world-class people-management programs, nurturing talent, and creating enthusiastic workforces for global organizations. He is an inspiring, seasoned leader who will build upon and drive the employee-experience transformation agenda at CSS Corp. With Anish onboard, we look forward to strengthening our unique culture and organizational values underlining diversity, equity and inclusion, and promoting a positive workplace environment.”

On his appointment, Anish Philip, Chief People Officer, said, “I am excited to be part of an organization that is high on values and ethics. CSS Corp is disrupting the market with new-age technologies and unique business models, leading to remarkable growth despite market uncertainties. I am passionate about people and the role they play in growing successful businesses. I look forward to strengthening the people function at CSS Corp and set up the organization for greater success ahead.

CSS Corp crossed the milestone of 10,000 employees in August 2021. The number subsequently has now crossed 11,200. The company is well-positioned to sustain the growth momentum in the coming years.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,200 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook and Twitter.

 

 

 

CSS Corp Named a Leader in NelsonHall Customer Experience (CX) Operations Transformation 2022 NEAT Assessment

Bangalore, INDIA —March 23, 2022

CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a ‘Leader’ in NelsonHall’s Evaluation & Assessment Tool (NEAT) report for Customer Experience (CX) Operations Transformation 2022. The company has been positioned as a Leader in 2 quadrants, namely, Overall capability and Cost Optimization capability. The report analyzed and evaluated the performance of 14 leading service providers, against a two-axis dynamic metric on their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’.

NelsonHall’s report recognizes CSS Corp’s ability to deliver compelling value propositions to its CX services clients. It highlights the company’s deep analytics capabilities, strong growth in segments like security, mobility and cloud-based CCaaS services, and its investments in developing strong IP and use cases such as the cloud based modular CX transformation suite – CSS Edison®. The company combines its technical innovation with strategic delivery excellence to drive successful business outcomes in CX operations for its global clients across industries. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape, thus making it a distinguished player.

Sunil Mittal, CEO, CSS Corp, said, “Being named a ‘Leader’ by NelsonHall in such an important report is a proud moment for us. This recognition underlines our capabilities to deliver technology-led scalable CX operations, co-innovate with our customers and help them achieve their business goals. With our recent acquisition of Directly OnDemand, a GigCX services platform, we now have access to thousands of global gig experts and patented technology that enables us to offer scalable gig or hybrid technical support and customer service operations. Furthermore, if we fuse our proprietary CX transformation platform CSS Edison® into the mix, the value proposition becomes more unique and differentiated. We are well-positioned to disrupt the CX landscape.”

Ivan Kotzev, Lead CX Analyst, NelsonHall, said, The rapid shift to digital CX places a premium on the effective integration between human and machine support. CSS Corp’s investments in its CX transformation suite CSS EDISON® with capabilities for smart routing, cloud migration, and omnichannel enablement, as well as its outcome-based commercial models to support co-innovation, will help evolve to next-gen CX operations.”

To read more about CSS Corp’s positioning in the NEAT CX Transformations 2022, please click here.

NelsonHall is one of the leading global analyst firms that helps organizations streamline business processes, IT outsourcing and customer management services. The firm’s 2022 NEAT Assessment on CX Operations Transformation evaluated CX vendors based on their delivery capabilities, mechanisms in place to drive innovation, and level of investment in the service.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,200 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook and Twitter.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth, and insight of its analysis.

 

 

 

CSS Corp Acquires San Francisco-based Directly’s OnDemand Business

Clients to benefit from the synergy of OnDemand’s GigCX model, along with CSS Corp’s full-time associates and CSS Edison® technology platform

San Jose, US—March 17, 2022

CSS Corp, a global customer experience and technology services provider, today announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Some key customers of the platform include Microsoft, LinkedIn, Airbnb, and Autodesk.

The OnDemand platform is powered by multilingual capabilities, new-age technologies, and a flexible network of freelance product experts across over 60 countries. These gig experts are either alpha-users familiar with the system they are assisting with, or domain experts with the necessary credentials to provide an elevated, yet more intimate level of support. The platform seamlessly integrates into the existing contact center technology stack, CRM platforms, messaging applications, and recording support, like Microsoft Dynamics, Zendesk, Oracle, Salesforce, to name a few.

The acquisition of OnDemand adds a strategic technology-enabled services platform to CSS Corp’s portfolio. The company now is able to integrate GigCX seamlessly with agent-based models, recruit global talent as employees or freelancers, and integrate it with digital solutions powered by CSS Edison®, a digital CX transformation platform. The company also sees immense potential to expand OnDemand’s reach into incremental and niche skills for digital technologies, AI/ML training and aggregation, and intelligence services.

Sunil Mittal, CEO, CSS Corp, said, “This acquisition significantly strengthens our service offerings as we solidify our strategy. Modern customers have high expectations and expect precise resolutions to their problems along with proactive service, personalized interactions, and connected experiences across digital channels. The Directly OnDemand platform leverages a unique and proven approach to achieving customer outcomes and offering world-class experience through gig experts spread across the globe. With our deep, technology-led operations and expertise, infused with OnDemand’s global gig expert capabilities, we are well-positioned to leverage the knowledge economy and offer unique and scalable operations to our clients. We look forward with excitement to welcoming the OnDemand team into the CSS Corp family.”

Mike de la Cruz, CEO, Directly, said, The global workforce has shifted from fixed to fluid models, and there is no turning back. With the addition of OnDemand, CSS Corp is at the forefront of this shift and will be able to help their clients thrive in the new world. The OnDemand service is in safe hands and is now backed by full-time associates, consulting services, and the CSS Edison technology platform. Directly, the company, now focuses on its next act: to invest in Directly Darwin and reinvent customer experience automation.”

CSS Corp has been growing at over 25% for the last couple of years, on the back of strong delivery capabilities, resilient operations, and innovative business engagement models. In February 2021, Capital Square Partners, a Singapore-based Private Equity Fund Manager, acquired a controlling stake in CSS Corp, followed by investments from Morgan Stanley Private Credit and Onex Falcon. These transactions have enabled CSS Corp to continue its industry-leading organic growth and expand its capabilities and geographical footprint through strategic alternatives.

 

Read More

 

 

CSS Corp Wins Gold Stevie® Award for Outsourcing Service Provider of the Year 2022

Bangalore, India 08 March 2022 –  CSS Corp, a global customer experience and technology services provider, today announced that it has won the Gold Stevie Award in the ‘Contact Center or Customer Service Outsourcing Provider of the Year 2022’ category at the 16th Annual Stevie® Awards for Sales & Customer Service. This award recognizes CSS Corp as the premier outsourcing services provider in delivering unique value propositions to customers with specific capability around leveraging innovative technology and unique business models to transform contact centers into value centers. The award winners will be recognized during a virtual awards ceremony on May 11.

CSS Corp has been investing heavily in building comprehensive solutions that fuse intelligence across its operations. The company’s flagship cloud-based intelligent customer experience (CX) transformation platform, CSS EDISON®, is an award-winning platform that accelerates digitalization of end-to-end CX and technology support ecosystems to drive superior customer and employee experiences. Customers of CSS Corp have been realizing tangible outcomes through its unique outcome-based models, which have helped them in their digital transformation journey.

Sunil Mittal, CEO, CSS Corp, said, “Businesses expect service providers to help them simplify their CX operations and bring in a level of predictability. This is only possible by synergistically bringing together smart technology, proactive delivery, a customer-obsessed culture and flexible business models that drive business outcomes. This award is yet another testament to our unique capabilities underlining customer centricity, deep tech expertise, and our spirit of co-innovation with customers, to deliver service excellence and customer delight at scale.”

“The nominations we received for the 2022 competition illustrate that customer service and business development organizations worldwide have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.  

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.

CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience

Bangalore, India— Feb 24, 2022— CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS Corp execute several joint go-to-market programs to popularize the value proposition of enhancing customer experience (CX) and support experience (SX) in cloud-based support environments by leveraging the power of AI and NLP. This helps lower the customer churn rates and improve turnaround time using automated case management.

With over 25 years of expertise in IT services, enterprise and consumer technology support, and managed services, CSS Corp has been working closely with several product and platform businesses across industries, and supporting them in crafting superlative customer experiences through innovation.  SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX™ uses AI to extract and analyze customer sentiment signals and provide recommendations and collaborative workflows. Together, both the companies will help the organizations’ service and support teams to optimize the service experience efficiently, and drive satisfaction and loyalty, while growing the revenue.

In the support and services economy, it is paramount to provide an exceptional experience to customers. We often see that the sentiment of the customer gets overlooked in support conversations and that’s where our partnership with SupportLogic will come into play. SupportLogic’s unique SX capabilities combined with our deep understanding of customers’ businesses and integrated IT solutions, will help businesses orchestrate industry-specific business outcomes for enterprise customers. This could be a game changer as we would redefine the customer support experience landscape by moving from reactive models to proactive support models, transforming support operations with AI, and optimizing multiple use cases across support organizations,” said Ajay Tyagi, EVP at CSS Corp.

CSS Corp brings domain expertise and market reach that will enable SupportLogic to more quickly expand its global presence and help even more organizations to transform their support experience from reactive, “break/fix” models to more proactive and intelligent offerings for every customer,” said John Kelly, Chief Revenue Officer at SupportLogic. “We are thrilled about the potential this partnership brings to the table to drive growth for both SupportLogic and CSS Corp.”

“Aligning with a global CX leader like CSS Corp not only helps SupportLogic increase our footprint in new markets, but it also helps CSS Corp strengthen their trusted advisor status among the many support organizations that for years, have relied on them for digital transformation projects.  When innovators like CSS Corp and SupportLogic go to market together, it has a ripple effect.  It brings much needed attention to, and resolution of, a pervasive problem that has plagued customer support teams for decades; that customer support today is widely reactive.  We are extremely excited to announce this strategic partnership and look forward to our road ahead,” said Dave Feliu, Director of Global Channels and Alliances at SupportLogic.

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, including technical collaboration to develop next-gen value propositions for customers.  This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers.

About SupportLogic

SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

CSS Corp Appoints Industry Veteran Ashok Philipose as Chief Delivery Officer

January 6, 2022 – CSS Corp, a global customer experience and technology services provider, today announced the appointment of Ashok Philipose as Executive Vice President and Chief Delivery Officer. Ashok will lead CSS Corp’s global delivery and operations, and also serve as an integral part of CSS Corp’s executive leadership team, influencing the organization’s path to sustainable growth, profitability, employee-focus and expansion.

Ashok brings with him over 25 years of experience at Wipro in various leadership roles spanning delivery management, risk management and organization building. He has been instrumental in setting up delivery organizations for large and strategic accounts across multiple verticals at Wipro. In his latest role, Ashok successfully orchestrated strategic interventions to drive improvement of customer satisfaction and profitability for the India business of Wipro in his capacity as the Country Delivery Head for India.

With extensive operational and leadership experience, Ashok has a proven track record of integrating & building teams, engaging employees, delivering customer satisfaction, managing delivery for multi-million-dollar businesses worldwide, and ensuring operational excellence,” said Sunil Mittal, CEO, CSS Corp. “CSS Corp has been striving to redefine industry benchmarks through its commitment to quality, dedication to innovation, and focus on delivering superlative revenue-impacting solutions to marquee hypergrowth customers. The addition of Ashok is an important step towards strengthening our management team and setting it up for future scale and growth.”

On his appointment, Ashok Philipose said, “It’s great to be part of an organization that is high on values and ethics, and is on the path to create disruption in the industry with its unique solutions, platforms and business models. I look forward with excitement to contribute towards creating a scalable delivery strategy and operations ecosystem that can sustainably cater to our ongoing organic growth of over 25%.”

CSS Corp and Panzura Announce Strategic Partnership to Accelerate Multi-Cloud Orchestration and Data Management for the Enterprise

Companies Join Forces to Amplify Results for Customers: Faster Time-to-Value for Hybrid Multi-Cloud Deployments, Tightly Aligned Sales and Support, and World-class Customer Experience

Bangalore, India.—December 1, 2021 – CSS Corp and Panzura have announced a strategic partnership to help organizations accelerate multi-cloud orchestration and management journeys. The companies will co-create strategies to reduce time-to-value for hybrid multi-cloud deployments, and collaborate to align sales, support teams, and onboarding processes. The partnership will also see Panzura and CSS Corp work together to execute joint go-to-market programs to offer new products, and services with better customer experience, and decreased expense and risks for customers.

With more than 25 years of expertise in cloud consulting and managed services, CSS Corp is a leading global IT services and technical support solutions provider. Through its cloud transformation services, the company simplifies migration and cloud-based data management planning to quickly weed out complexity, improve productivity, and boost operational efficiency as enterprises move beyond Infrastructure-as-a-Service (IaaS) to Platform-as-a-Service (PaaS)—at reduced costs.

As a leading Panzura business partner, CSS Corp has been among the first to work with Panzura across the spectrum from product innovation and support, to delivery and customer support services.

“We have been associated with Panzura for the last seven years, and they have proven themselves as providers of seamless storage and data management solutions on the cloud with advanced security and deduplication capabilities. CSS Corp, with over two decades of experience and a diverse team of experts, provides cloud services, managed services, and cloud migration that enables enterprises to optimize cost and boost operational efficiency. Together with Panzura, we are making the storage and data management easier for customers and helping them securely access information anywhere, anytime at speed” said Ajay Tyagi, Executive Vice President at CSS Corp.

“We’re creating a powerful value matrix with CSS Corp that will help our shared customers move fast toward digital transformation,” said Dan Waldschmidt, Chief Revenue Officer at Panzura. “CSS Corp understands where the Panzura global file system fits in the overall transformation roadmap, and our partnership is all about working together to deliver more insight as we rethink the buyer’s journey, increase customer satisfaction, and outperform the market.”

The Panzura global file system allows organizations to accrue the benefits of cloud-based data management quickly and securely. It integrates with almost all public and private cloud object storage platforms and replaces legacy storage with a modern, fit-for-purpose solution for storing, moving, retrieving, and sharing unstructured data regardless of where files or users are located. It provides unrivaled efficiency, stability, and edge performance and reduces the overall cost by 70%. The global file system also offers immutable security and data resilience for the hybrid multi-cloud with the highest protection and recovery against ransomware and other threats.

The new partnership allows enterprise customers to unlock the power and potential of their Panzura deployments. CSS Corp will leverage the Panzura global file system to help customers orchestrate and manage their cloud data environments, and the data-driven services offered by cloud providers, in a way that best achieves their business and operational goals. CSS Corp will also help customers take full advantage of the recently introduced Panzura Guarantee, a 30-day, no-risk implementation promise for taking the Panzura global file system live.

About Panzura
Panzura makes hybrid multi-cloud data management seem easy. Panzura’s data management platform is a single, unified data engine designed to securely power the most rigorous, large-scale multi-site enterprise data workflows across the globe. Intelligent edge technologies enable LAN performance with cloud economics together with simplified data management, advanced analytics, reduced operational complexity, and improved security. Find out more at panzura.com.

Panzura is a trademark or registered trademark of Panzura LLC in the United States and/or other countries. All other trademarks, registered trademarks and/or logos are property of their respective owners.

CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys

CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys

San Jose, CA & Campbell, Calif – November 16, 2021: CSS Corp, a global customer experience and technology services provider, and Resolve Systems, the leading intelligent IT automation software vendor, today announced a strategic partnership to deliver industry-specific and automated IT operations solutions that help customers achieve operational efficiency through AI and automation. This partnership will enable both organizations to manage and optimize the full spectrum of enterprise IT operations while driving targeted business outcomes for clients.

CSS Corp leverages over 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses across different industry verticals. The company’s integrated IT services across digital engineering, platform support and cloud operations are designed to address industry-specific business outcomes. Resolve helps enterprises achieve agile, autonomous operations with an industry-leading intelligent IT automation platform that powers more than a million automations every day – from simple, repetitive tasks to complex processes.

Enterprises aren’t able to harness the power of automation because of distributed silos of technology-specific automation use cases. We plan to orchestrate industry-specific business outcomes by combining Resolve’s intelligent automation capabilities with CSS Corp’s deeper understanding of customers’ business and integrated IT solutions across applications, infrastructure, and platforms. The strength of both the companies across geographies, deep domain expertise in automation, advanced analytics, and insights, is complementary,” said Ajay Tyagi, Executive Vice President, CSS Corp.

Gabby Nizri, Chief Strategy Officer, Resolve Systems, said, “With the acceleration of digital transformation post-pandemic, enterprises are evaluating new operational models, reimagining their IT workflows, processes, and resource deployments under the new work-anywhere reality. In this environment, the role of intelligent IT automation is indispensable. The partnership with CSS Corp brings more than 25 years of expertise in IT services, deep knowledge, and best practices to help enterprises meet their digital transformation objectives.”

This partnership will leverage both companies’ resources, technologies, industry expertise, and market presence, including technical collaboration across the organizations and joint global go-to-market initiatives. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers by accelerating their automation journeys and addressing challenges posed by the increasing IT complexity across the organization.

About Resolve Systems

Resolve Systems helps enterprise technology teams worldwide achieve agile, autonomous operations with an industry-leading intelligent IT automation platform. With more than a decade of automation expertise, Resolve’s solutions are purpose-built to address challenges posed by increasing IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, event management and remediation, and enterprise orchestration. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot, and fix problems, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies.

Learn more at resolve.io or follow us on Twitter @ResolveSystems.

 

CSS Corp Recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2021 for its AI and Analytics Capabilities

This is the second consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant

Bangalore, India — November 11, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The ISG report underlines CSS Corp’s digital capabilities towards meeting the ever-evolving needs of enterprises for well-orchestrated intelligent automation capabilities and to deliver higher productivity, cost optimization, improved data accuracy, and superlative customer experience. CSS Corp’s ability to continuously invest, improve and innovate has helped it to secure a leadership position in the AI & Analytics and Social Media CX quadrants of the report. It is also positioned as Product Challenger in Digital Operations and Work-From-Home CX Services quadrants of the report.

The company has received this recognition for its proprietary AI and analytics-based solutions and its automation-led operations, which have stood out in the customer experience service providers landscape. With its technology-led approach to customer experience complemented by a strong global team of professionals and innovative business models, CSS Corp has emerged as a compelling alternative to the traditional contact center service providers. The company’s flagship CX transformation platform, CSS EDISON™ is an end-to-end modular cloud-based intelligent platform that drives superior customer and employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. The platform has already received rave reviews from industry analysts and received positive customer feedback for being an outcome-driven solution.

Sunil Mittal, CEO at CSS Corp, said, “We are proud to be recognized as a leader by ISG yet again. The customer engagement layer at organizations has gained unprecedented strategic importance in today’s times. Our solutions enable our customers to unlock the value of digitalization, transform customer engagement and deliver unrivalled customer experiences that drive business outcomes. This recognition is a testimony to our capabilities to provide best-in-class CX and support, enabled by innovative technology solutions, resilient operations and disruptive business models to maximize the value we deliver to our clients.”

Namratha Dharshan, ISG Lead Analyst, said, “It’s great to see CSS Corp getting recognized the second time in a row. CSS Corp has excelled and managed to carve a niche for itself in a crowded CX market by bringing AI and analytics capabilities to its clients. They have also been successful in deploying and delivering tangible results to their clients across geos. Their continuous investment and innovation, coupled with a highly differentiated pricing model, is a strong factor of consideration for enterprises to engage with CSS Corp and explore the art of the possible.”

About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

CSS Corp wins Best Outsourcing Provider of the year 2021 at ICMI Global Contact Center Awards

Bangalore, India: November 03, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has won the ‘Best Outsourcing Provider 2021’ by the International Customer Management Institute (ICMI). The company was named as the winner at the ICMI Global Contact Center & Digital Experience Expo event. This year, the virtual event witnessed over 2,000 contact centre leaders and innovators from across the globe.

Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer experience and technical support arena by transforming customer support from an effort-led into an intelligence-led ecosystem. The company’s prowess in leveraging new-age solutions and AI-led platforms, coupled with differentiated business models, has enabled it to consistently deliver business outcomes for its customers. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape.

Speaking on the occasion, Sunil Mittal, CEO at CSS Corp, said, We are delighted to be recognized as the best outsourcing provider of the year 2021 by ICMI. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome-led CX transformation for our clients. Our extensive domain expertise, global delivery capabilities, strategic investments in future-ready tech platforms, and resource training, make us a preferred and trusted outsourcing partner for our customers.”

“In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, and scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech capability, and spirit of co-innovation with our customers,” Sunil added.

“Each year, the best of the contact center industry showcase their innovation at the ICMI awards, and this year’s award winners should be doubly commended for excelling during a turbulent time,” said Craig Idlebrook, Program Manager, ICMI Global Contact Center Awards.

The Global Contact Center Awards honor and recognize companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments within the contact center industry.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

For information on the 2021 Global Contact Center Awards program, click here

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY