17th May, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall in the “Leaders” quadrant in their latest NEAT analysis on Customer Management Services (CMS)
According to Ivan Kotzev, Principal Analyst, NelsonHall
“CSS Corp’s proprietary tools and strong focus on analytics and process automation enables it to address a growing client demand for higher value add services and closer partnerships between customer services outsourcing vendors and clients. Benefiting from its expertise in premium technical support and self-diagnostics, CSS Corp is also well positioned to be an early leader in the global IoT support market.”
According to Raj Reddy, Chief Delivery Officer, CSS Corp
“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. We consider our inclusion in the CMS NEAT analysis report, further reinforces our position as disruptive player in providing great tech support which is integral to us in providing superlative Customer Experience (CX).
Our success is attributed to our proprietary Active Suite platform which integrates automated support (Activei) , analytics led predictive support (Active Insights) and Premium Tech support (PTS) powered by a robust Knowledge management system(ActiveEdge). Active Suite platform not only made us a trusted advisor to our clients in their growth journey, but also enhanced “Customer Lifetime Value”, and hence opening up new revenue opportunities to our clients.
In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in disruptive technologies likes IoT, M2M support, self-heal and analytics to deliver superlative CX.”
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.
Please visit www.csscorp.com for more information.
NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.
For more information, please contact:
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, email@example.com
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