CSS Corp wins Silver Stevie® in 2019 Sales & Customer Service Awards

Cloud-based analytics platform Active Insights recognized for Best Use of Customer Insights

 

Bengaluru, March 06, 2019: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Silver Stevie® Award in the “Best Use of Customer Insights” category at the 2019 Stevie® Awards for Sales & Customer Service. CSS Corp’s Active Insights platform was recognized for its innovative usage of AI and data insights to impact revenue streams and create a competitive advantage for its customers. The results were declared during the award ceremony on Friday, February 22 at Caesars Palace in Las Vegas, Nevada.

The cloud-based Active Insights platform is a multi-faceted advanced analytics platform that goes beyond traditional analytical models. It helps businesses understand their customers across their digital journeys by providing insights on customer intent, interactions, engagement, and enablement. With its extensive data ingestion, cognitive insight, simplified visualization and extensive reporting capabilities, Active Insights has been consistently ranked amongst the leading customer analytics platforms in the world.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “In today’s connected economy, consumers demand instant gratification and instant solutions for complex problems. This has changed the competitive dynamics for global brands, making them seek out actionable insights, but by sifting through tons of customer data.”

“As a new-age services company, CSS Corp understands this need deeply, and hence we are building customer-centric solutions that change the way our customers create and compete, and bring about significant revenue advantage to them.”

“We are proud to see Active Insights being recognized by Stevie, and this award is a testament to our continued pursuit of customer centricity and deep tech innovation.” he further added.

More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than

60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Named Amongst ET NOW ‘Dream Companies to Work For’ in India

Ranked as one of the best employers in India in the IT & Software category

 

Bengaluru, March 01, 2019: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized amongst the ‘Dream Companies to Work For’ by ET Now, India’s premier broadcast channel, and part of the Times Group. CSS Corp was recognized for its strong employee-centricity along with innovation and learning-oriented culture. The awards were presented at a gala ceremony on 16th February at Taj Lands End, Mumbai.

CSS Corp was featured in the list of top 51 companies in India across all industries. CSS Corp scored well in parameters such as company vision, alignment of learning to business goals, technology and innovation, career development, and employee engagement. The company’s learning and innovation environment, customer-centricity and outcome-orientation, along with its career progression framework- ‘Reimagine’, helped propel it through the rankings. The recognition reaffirms CSS Corp’s position as one of the premier employers to work for in the IT & Software industry.

Commenting on the recognition, Manish Tandon, CEO at CSS Corp said, “We are delighted to be recognized by ET NOW. As an organization, we are deeply committed towards building a culture that promotes learning newer technologies and encourages a problem-solving mindset. Our vision and commitment reflects through our investments in cutting-edge technologies and learning frameworks to create a vibrant workforce that passionately embraces customer-centricity and outcome-driven critical thinking.”

“In our knowledge economy, it is imperative that we constantly learn, unlearn and relearn in order to stay relevant and edge ahead. In this context, our employees are our pillars of strength. Steps taken towards training workforces in next-gen technologies, problem-solving, and communication skills can pay great dividends for employees and their organizations in the long run,” he further added.

Speaking on the occasion, Nishikant Nigam, EVP and Chief Delivery Officer at CSS Corp said, “It is an honor to be part of this elite list of dream companies to work for.  As a new-age digital organization, CSS Corp encourages a digital culture that fosters learning and enables our employees to think, feel, and innovate from a customer’s perspective. Our culture and technology infrastructure not only helps to bring employees more in alignment with customers’ journeys, but also enables them to make context-aware decisions, focus on continuous learning and take calculated risks.”

“Our Reimagine framework, which was awarded by NASSCOM in 2017, brings some of the industry’s best tools to fast-track career development for our employees. Along with our Innovation Labs, these platforms help us to build strong digital capabilities into our workforce, while delivering further on our commitment to building a vibrant and technologically advanced organization,” he said further.

 

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services in the 2019 Everest Group’s PEAK Matrix™

Bangalore, December 05, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named as a ‘Major Contender’ in the Everest Group’s PEAK MatrixTM 2019 for Cloud Enablement Services. CSS Corp has been well-positioned for delivering flexible and scalable on-demand solutions to global enterprises, in order to accelerate cloud migration and drive faster time-to-market.

Everest’s PEAK MATRIX assesses cloud service providers on parameters such as market impact, organization vision & strategy, and service delivery capabilities, in order to create this comprehensive ranking. The report provides an in-depth view into 20+ vendors that are enabling critical business outcomes for businesses through seamless transition to the cloud.

CSS Corp has been simplifying cloud migration complexities and powering agile cloud adoption for enterprises through its Cloud Migration Services and solutions like CloudMAP, CloudPATH, and CloudDRIVE.  The full suite of solutions enables enterprises to radically improve customer experience, manage faster time-to-market, and reduce costs by moving to a “continuous delivery” model for cloud adoption.

Speaking on the recognition, Manish Tandon- CEO at CSS Corp, said, “Cloud has emerged as a critical business driver for more and more businesses seeking to achieve competitive differentiation and faster-time-to-market. The right set of cloud tools and a robust enablement partner can significantly impact an organization’s bottom line, by plugging in more flexibility, agility, and intelligence into business operations.”

“We are thrilled to be recognized amongst the top cloud service providers in the Everest Group’s PEAK Matrix, and this spurs us on to deliver more value to our customers and be a valued partner of choice,” he added further.

Sunil Mittal – EVP, Chief Sales and Marketing Officer at CSS Corp said, “Cloud is no longer a technology decision, but rather a business decision. Businesses are viewing cloud adoption as an essential component of enterprise IT ecosystems, and leveraging the best cloud infrastructure to drive critical business decision making. At CSS Corp, our constant endeavor is to marry our best-in-class solutions to the right counsel and expertise to deliver winning results for our customers.”

He further added, “We are delighted to be recognized by Everest Group for our cloud transition and enablement capabilities. This is reflective of our deep commitment to customer success, and providing them with expert counsel to drive greater business differentiation and profitability for our customers.”

Ashwin Venkatesan, Practice Director at Everest Group said, “Cloud is increasingly becoming a strategic enabler of business outcomes and warrants a client-specific enablement approach. CSS Corp has a strong focus on building an end-to-end cloud services suite backed by a credible partner ecosystem and investments in innovation labs – all of which have helped the company position itself as a Major Contender in this assessment. Clients have specifically appreciated CSS Corp’s flexibility, cost management, and transparency in cloud service operations.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins Certified Support Staff Excellence Center Award 2018 at the TSW Conference

~ CSS Corp offers technology support capabilities to 30 out of the top 50 telecom companies globally ~

 

Bangalore, November 20, 2018: CSS Corp, a new-age IT services and technology-support company, today announced that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).

CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp’s technology support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

CSS Corp works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp’s comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Delivering seamless CX is a critical imperative for telecom companies in today’s digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise.”

 

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About ALE International

 The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

Parks Associates: More than 50% of consumers who set up smart home devices themselves report setup problems

~ Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices ~

Dallas, Texas, November 8, 2018: Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve tech support services using cognitive and intelligent technologies and automation in the webcast “Cognitive Support Solutions: Delivering the Best Connected Experience” on Tuesday, November 13, 11 a.m. CT.

The webcast, sponsored by CSS Corp, presents strategies for tech support providers to automate support processes while still delivering personalized and valuable user experiences.

“In today’s connected household, support services must expand to offer comprehensive protection for the whole home network, with knowledge of all connected devices, their capabilities, and how they interact with each other,” said Patrice Samuels, Senior Analyst, Parks Associates. “This service creates multiple support challenges, so cost control is another obstacle. AI and other adaptive tech innovations can help companies develop a service that is cost-effective yet still deliver positive user experiences.”

“The power of information and choice that today’s consumers enjoy make them more aware and in control of what they want than ever before,” said Sid Victor, Vice President & Head of Customer eXperience Services, CSS Corp. “This paradigm shift has made customer experience (CX) the new differentiator as empowered customers are calling the shots. At CSS Corp, we’ve taken an experience-first approach to orchestrating our customers’ digital journeys. Our unique point-of-view from being the perfect intersection of a customer experience practitioner and digital Services provider gives us an unprecedented edge in crafting the ideal digital journey for our customers. CSS Corp’s offers modular, context-aware, and outcome-based cognitive automation models to create hyper-personalized customer experiences.”

During the webcast, Samuels and Victor will share insights on:

  • Consumer expectations for support
  • Automation built on intelligent devices that deliver personalized connected experiences to consumers
  • The impact of support on customer experience and actions
  • Outcome-based automation services and their impact on business outcomes

“Connected devices are taking a more central role in a variety of contexts,” Samuels said. “Use cases extend from entertainment to health and home security, and automated solutions with the proper intelligence can deliver convenience and personalization to the consumer through multiple support scenarios.”

For more information and to register for the webcast, visit http://www.parksassociates.com/cognitive-nov2018. To speak with an analyst about this research, contact Julia Homier at julia.homier@parksassociates.com, 972-996-0214.

 

About Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions. http://www.parksassociates.com

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins Gold at 10th Annual 2018 Golden Bridge Awards

~ Proprietary cognitive assistant platform Cognitive CX Platform recognized under the Innovations in Technology – IT Services category ~

Bangalore, October 22, 2018: CSS Corp, a new-age IT services and technology support company, today announced that its cognitive assistant platform Cognitive CX Platform has been awarded Gold at the 10th Annual 2018 Golden Bridge Awards. The award will be presented in San Francisco on Monday, October 29, 2018, during the red-carpet ceremony.

CSS Corp has built Cognitive CX Platform to help brands reorient their customer experience approach through an outcome-based model. The company enables organizations to adopt contextual digital strategies and proposes solutions that automate interactions, amplify customer service agents and simplify their operations.

CSS Corp’s Cognitive CX Platform ties four crucial components of customer lifecycle management:

  • Customer experience enhancement
  • Digital journey orchestration
  • Revenue generation
  • Outcome-based delivery

The company is investing significantly in its Cognitive CX Platform platform to help businesses anticipate and resolve customer issues at scale and at manageable costs. The company recently released the enterprise version of the Cognitive CX Platform platform that focuses on streamlining and modernizing enterprise support operations.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Brands that master personalization and bring deep, intuitive customer experiences through smarter technology will thrive in the digital future. CSS Corp’s deep capabilities in digital, coupled with our obsessive focus on customer centricity has helped us to offer unique expertise to our clientele and aid in their transformation journeys.”

“This recognition is another milestone in our innovation journey, as we continue to explore new frontiers in creating cognitive solutions for tomorrow’s business problems,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Our digital-focused strategy and innovation roadmap has helped us to develop intuitive solutions that identify new revenue opportunities and power growth for our customers. Our cognitive platform Cognitive CX Platform is born out of this approach, and since its launch, Cognitive CX Platform has helped us to explore greater personalization in CX, for our clients.”

“We are honored to be recognized by Golden Bridge Awards, and we will continue to push new boundaries in customer excellence through cutting-edge innovation and intelligent technology,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Opens New Delivery Center in Manila, Philippines to Complement Its Growth and Expansion Strategy

~ Opens second center in the city to address growing business needs and attract new millennial talent ~

Philippines, October 16, 2018: CSS Corp, a new-age IT services and technology support company, today announced the opening of its new delivery center in Manila, Philippines. The new center is located in Bonifacio Global City, the financial and lifestyle district of Manila.

The new facility in Manila is the latest addition to CSS Corp’s growing portfolio of delivery centers globally, which are aimed at providing new age services and tech support to the global clientele. The company plans to hire over 400 local employees over the next six to eight months, in areas such as technical support, helpdesk, customer support and account management. This development comes as part of the company’s growth strategy to expand in local markets.

CSS Corp launched its first center in Manila in the year 2009 and continues to focus on building diversified talent and capabilities for its customers. The 24,218-sq. feet new facility will house 400 employees, and will feature state-of-the-art workspaces, two training centers, technical labs, collaboration rooms and recreational areas including a 24-hour cafeteria, karaoke and billiard rooms. The entire center has been designed keeping sustainability and employee-friendliness in mind.

“We are thrilled to announce the launch of our new delivery center in Manila. We are thankful to the Philippine Economic Zone Authority (PEZA) for their continued support, and we look forward to a long-term, strategic and fruitful association that will complement our mutual vision of growth,” said Manish Tandon, CEO at CSS Corp.

Manish further added, “Philippines continues to emerge as an outsourcing hotspot for global players, given its strong understanding of customers in US and EU, coupled with the surge in digital-savvy talent and technical skills. We are confident that the new delivery center will aid our strategic vision of being more to our customers, while remaining committed to the local economy within the country.”

“At CSS Corp, we remain committed to driving growth for our customers, employees and the ecosystem, while delivering digital innovation and superior customer experience to our clients. Philippines, with its ease of doing business, burgeoning tech talent, and exceptional language skills, has become a favored destination for support capabilities, especially with the rise in cognitive technologies. Coupled with strong labor policies and government incentives, the country brings tremendous potential for growth in the near future,” said Arvind Kingsly Appavu, Country Head & AVP – Philippines at CSS Corp.

In 2017, CSS Corp opened two new development centers, one in Costa Rica in December and another in Bengaluru, India in April. With the new center in Manila, CSS Corp has increased its presence in Asia to 8 locations, as a part of its strategic vision to offer infrastructure and tech support capabilities to its customers across the world.

The Philippine IT-BPM industry targets to generate 1.8 million direct employment by 2022 under the Accelerate PH: Future Ready Roadmap 2022 by the Information Technology and Business Process Association of the Philippines (IBPAP). It also hopes to help create more than 5 million jobs in other sectors, making it the single largest creator of jobs in the Philippines.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Named a “Leader” in NelsonHall’s NEAT Research on Digital Customer Experience

~ Recognized for a strong focus on driving revenue generation for customers through the adoption of digital CX services ~

Bangalore, October 11, 2018: CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience. NelsonHall is a leading independent global analyst firm for the business and IT services industry. The study evaluated 26 top vendors on their ability to drive revenue generation for their customers through the adoption of digital technologies.

The study underscored CSS Corp’s focus on driving revenue generation for customers through the contextual adoption of emerging technologies like AI, analytics, and automation. CSS Corp has been offering CX management services for some of the world’s most recognized brands and helping them create more engaging CX, drive enhanced revenue generation per user (ARPU), and increase predictability in business operations.

The company is betting big on its cognitive platform, Cognitive Customer Experience Platform, to bolster its customer experience strategy. Cognitive Customer Experience Platform is an integral part of CSS Corp’s Cognitive Support Services, which is an outcome-based automation solution to help brands transform their customer experience management approach. This solution automates 30-50% of a typical customer support operation and the customers are charged only for the transactions that the platform resolves. The solution is completely modular, so customers can pick and choose the components that they need and integrate them into their existing technology infrastructure. Customers usually do not make any upfront investment to use Cognitive Customer Experience Platform and only pay from the cost savings realized through automation.

Speaking on the occasion, Manish Tandon, CEO, CSS Corp, said, “Brands are innovatively using technology and processes to drive critical customer outcomes, and cognitive services are at the heart of digital customer experience. At CSS Corp, we continue to drive new outcome-based engagement models that enable our customers to embrace digital transformation in a risk-free manner.”

“To be recognized by NelsonHall as a leader in digital CX is another testimony of our capabilities and experience in winning customer trust and forging meaningful relationships in the ecosystem,” he further added.

Sunil Mittal – EVP, Chief Sales, and Marketing Officer, said, “As businesses continue to evolve, building engaging CX can be the critical differentiator in driving business outcomes. At CSS Corp, our continued focus is to drive stellar customer experiences through our cognitive approach and help our customers unlock new growth and revenue generation opportunities. This latest recognition by NelsonHall marks another milestone in our journey to be a trusted technology partner for organizations globally.”

Ivan Kotzev, the CX Lead Analyst at NelsonHall, said, CSS Corp’s capabilities to integrate analytics and automation in context-driven support helps the effective activation of digital channels and the delivery of personalization. The company’s proprietary CX platforms are a differentiator in assisting clients on their digital transformation journeys.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Amplifies its Technology Portfolio with Geospatial Technical Support Services

~ Brings in the latest geospatial technologies to drive deeper insights into business operations ~

Bangalore, September 27, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it is bringing in end-to-end geospatial services to complement its digital offerings. The services will enable customers across industries like telecom, utilities, and navigation to gain deeper insights into geospatial data with advanced analytics and machine learning in order to drive powerful business outcomes.

CSS Corp’s geospatial technology services (GTS) encompass geographic information systems (GIS), geo-image processing, mapping, and geo-analytics services, delivering visualization of location or spatial data, insights on spatial relationships, and simplified data management. The company leverages hybrid mapping technologies including LiDAR (Aerial and Terrestrial), UAV, aerial technology with an aim of delivering visualization of location or spatial data, insights on spatial relationships, and simplified data management. Using these solutions, organizations will be able to create and merge spatial data from multiple sources that allow for easy access, analysis, and utilization. GTS will help clients leverage contextual intelligence for faster decision-making and go-to-market while improving efficiency and productivity exponentially leading to scalable and sustainable development of businesses

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Given our deep expertise in automation and analytics, CSS Corp is in a strong position to deliver compelling business outcomes through our GIS service line. Our extensive expertise in product design and development, coupled with our 360-degree geospatial content production and management capabilities, will enable us to add enhanced value to our customers while exploring new avenues of growth and performance.”

“The GIS service line is aligned to CSS Corp’s digital vision and comes as a logical extension of our digital offerings. We are very excited to bring these services to our customers while driving meaningful impact for their businesses,” he added further.

Nishikant Nigam, EVP & Chief Delivery Officer CSS Corp said, “Businesses are increasingly leveraging geospatial data, along with machine learning and advanced analytics to gain powerful insights into business operations and achieve greater results. Our GIS services unlock the true potential of the latest geospatial technologies by combining them with our award-winning machine learning capabilities.”

About CSS Corp

CSS Corp is a new age IT Services and technology support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Ranked 7th in HFS Research Global TOP 10 Cognitive Assistant Service Providers Report

~ CSS Corp’s Cognitive assistant platform Cognitive Customer Experience Platform recognized for its industry-leading versatility and tangible business impact ~

Bangalore, September 11, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named amongst the Global Top 10 Cognitive Assistant Service Providers by HFS Research in its latest Cognitive Assistant Service Providers Report for 2018. The report has been compiled based on interviews with 300 enterprise clients of IT services from the Global 2000 on the innovation and execution performance of service providers.

CSS Corp has been featured for strategically blending domain centric customer service capabilities with their technical prowess in customer engagements.  HFS Research has recognized CSS Corp’s cognitive assistant platform Cognitive Customer Experience Platform for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.

Cognitive Customer Experience Platform provides an omnichannel customer experience and offers context-driven, real-time support with a human-like interaction to resolve customers’ needs. The platform also impacts business results outside of cost savings, such as creating new revenue streams and improving content discovery for marketing.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “The future of business is being sharply re-defined by greater personalization for the digital customer. To deliver value, brands are increasingly reimagining customer engagement through intelligent technology. At CSS Corp, innovation in emerging technologies and service delivery excellence defines our pinpoint focus on customer centricity. We are attuned to the needs of our customers, and are striving to exceed their expectations along with their business transformation journeys.”

“As we continue to pursue meaningful engagements with customers and partners, this recognition is another endorsement of our strategy and focus to help our clients digitally transform,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer said, “We are delighted to be recognized amongst the top 10 service providers for cognitive assistants globally by HFS Research. With our digital-focused strategy, we have been driving innovation and fresh thinking to open up new growth and revenue streams, both for our customers, as well as for us. This recognition positions us favorably to move up the value chain and leverage Cognitive Customer Experience Platform versatile and modular solutions to drive tangible impact for our customers. ”

“As personalization becomes a critical business differentiator in CX, we will continue to innovate and invest in new tech to stay ahead of the curve and move with greater agility,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and technology support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

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