CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix™

Bangalore, January 8, 2018 – CSS Corp, a new-age IT services and technology support company, today announced that the Everest Group has recognized the company as a ‘Major Contender’ in its PEAK MatrixTM for Cloud Enablement Services. Demonstrating its innovation and growth in the market, CSS Corp was strongly positioned for its ability to delivery flexible, on-demand, scalable and elastic services which make them well-positioned to help enterprises transform from legacy systems to new age digital ecosystems.

Everest’s PEAK MATRIX is a framework to assess the relative market impact, overall vision and capability of service providers. The report provides a view of 20+ vendors and recognizes key players with advanced cloud expertise that help enterprises in seamless transition to the cloud.

CSS Corp’s Cloud Migration Services enables enterprises to simplify migration planning for agile cloud adoption, remove cloud transformation complexities, and move beyond IaaS to improve cost and efficiency, resulting in better customer experience and faster time to market.

CSS Corp has developed a complete suite of solutions to shift from a “program” to “continuous delivery” model for cloud adoption.  Key cloud solutions are:

  • CloudMAP – Automated cloud migration assessment and planning for a specific business process or enterprise workload. Reduces migration planning time by at least 40%.
  • CloudPATH – Simplified, industrialized and predictable method of migrating enterprise workload through re-factoring, re-platforming and live workload migration. Improves success rate of migration by 30-60%.
  • CloudDRIVE – Operational readiness from day 1 in the cloud using Next-gen predictive operations and automation platform for continuous optimization. Saves cloud spend by 20-25%.

Speaking on the recognition, Manish Tandon, CEO, CSS Corp, said, “Cloud is becoming a mainstream component of enterprise IT ecosystems. With a plethora of cloud migration services available today, it has become important for enterprises to choose the right service provider with the right set of capabilities. CSS Corp’s Cloud Migration and Management services makes a compelling business case on both technical and commercial aspects.”

He further added, “We are delighted at being recognized by Everest for our capabilities in the cloud migration segment, which reflects the value we deliver to our customers through our differentiated cloud offerings and innovation in service delivery.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins TSIA Support Operations Award

CSS Corp works with 30 out of the top 50 telecom companies globally in areas of technology support to drive powerful business outcomes

Bangalore, December 13, 2017 – CSS Corp, a new-age IT services and technology-support company, has helped ALE, operating under the Alcatel-Lucent Enterprise brand (ALE) to win Certified Support Staff Excellence Center status for the third year in a row, for operational excellence in their support operations. The recognition was awarded by Technology Services Industry Association (TSIA).

CSS Corp has been working with ALE for over 15 years, providing technical support to the company, enabling them to consistently engage their customers and provide high quality customer service. With CSS Corp’s technology support, ALE was able to significantly reduce recurring ticket incidents by nearly 20%, and fully complete ticket closure on customer cases improving customer satisfaction across four regions and global support centers.

CSS Corp has been enabling major global telecom service provider/telecom operator companies, including ALE to enhance customer engagement while creating opportunities for additional revenue generation. It has been supporting 30 out of top 50 telecom companies in the world, both directly and indirectly. As a true support partner in growth, CSS Corp’s strengths in rendering technology support has been recognized across global telecom organizations.

CSS Corp provides comprehensive enterprise support; right from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It harnesses the power of automation and data to enable enterprises to move from a reactive support model to a pre-emptive and proactive support model.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “As more companies in telecom and hi-tech embark on digital transformation journeys, they are looking for the best partners who understand their business deeply and can provide the right support. We are delighted to be a long-time and trusted partner to ALE and our other telecom clients, and remain committed to delivering better value at speed to realize meaningful business outcomes by reimagining customer engagement.”

About ALE International

The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp opens a New Delivery Center in Costa Rica

Company expands its base in the country by opening the second delivery center to fulfil the growing business needs

Costa Rica, December 08, 2017: CSS Corp, a leading IT Services and Technology Support company today announced the opening of its new delivery center in Costa Rica. The center was inaugurated by the honorable President of Costa Rica, Luis Guillermo Solis, and Alexander Mora, Minister of Foreign Trade, in the presence of Manish Tandon, CEO of CSS Corp.

CSS Corp has been in Costa Rica for four years and this expansion in the town of Tres Ríos, La Union, east of the Great Metropolitan Area, at Terra Campus, is a part of CSS Corp’s strategy to diversify its footprint globally. The new center reflects CSS Corp’s continued commitment to better serve their clients and help them in their transformation journey.

The inauguration of the new center augments the company’s vision to build a global network of delivery centers that offer new age services to its customers. The new 12,260 sq. feet facility will house 200 employees with scope for further expansion. Along with state of the art workspaces, it will have five technical labs, training centers and recreational areas, including a cafeteria. The center promotes adoption of energy efficient methods and has been designed keeping sustainability and employee-friendliness in mind.

CSS Corp launched its first center in Latin America in Costa Rica in August 2013, to cater to the steadily rising demand from clients in the region and globally for multi-lingual tech support capabilities.

We are pleased that CSS Corp is expanding its operations in our country and the fact that it will be generating up to 200 jobs. This is a recognition of the capacity and talent of the Costa Rican workforce. It also endorses our policy to attract additional investments through collaboration with the productive sectors and business chambers to reinforce the competitiveness of Costa Rica as an excellent destination”, said President of Costa Rica, Luis Guillermo Solis.

We are extremely delighted with the launch of our new delivery center in Costa Rica, which is one of CSS Corp’s global strategic centers. I express my sincere gratitude to honorable President of Costa Rica, Luis Guillermo Solis, and Alexander Mora, Minister of Foreign Trade for inaugurating the new delivery center that will be a strategic lever in ramping our support capabilities for our growing client base globally.” said Manish Tandon, Chief Executive Officer, CSS Corp.

Costa Rica is an ideal nearshore location for CSS Corp. The country’s central time zone makes it a perfect location for real-time collaboration, especially for our customers in North America.  With its rich pool of diversified talent, stable political environment, and ease of access, Costa Rica was an obvious choice for the new center to expand our footprint in the region. With this development, we look forward to partnering further in the country’s economic growth, while responding to clients’ needs faster than ever before,” he further added.

Earlier this year, the company launched a new global delivery center in India (Bangalore) to house the company’s expanding Infrastructure Management and Tech Support Business. The 34,000 square feet delivery center features 320 workstations and enables CSS Corp to provide future ready services to its customers.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

 

Media Contacts:

CSS Corp

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp to Exhibit at AWS re:Invent 2017

Las Vegas, November 23, 2017 – CSS Corp, a new age IT services and technology Support Company, will be exhibiting at AWS re:Invent 2017 on November 27th, 2017 in Las Vegas. CSS Corp will be present at booth #1537 at The Venetian, Palazzo and Sands Expo Hall as a Bronze Sponsor.

At the event, CSS Corp will be demonstrating their industrialized cloud migration capabilities and success stories in collaboration with Amazon Web Services (AWS).  

CSS Corp is an Advanced Consulting Partner in the AWS Partner Network. CSS Corp has developed a complete suite of solutions to shift from a “Program” to “Continuous Delivery” model for AWS cloud adoption. CSS Corp provides world-class cloud migration and management solutions to customers across various industries as they embark on their digital transformation journey. Some of their key cloud customers include the digital marketing division of world’s leading FMCG company, engineering division of a large tire manufacturer and a learning management company.

The company has deep expertise in migrating large volumes of applications rapidly to the cloud ensuring a risk-free and secure migration. CSS Corp’s cloud transformation services enable enterprises, simplify migration planning, weed out complexities to improve productivity, and move beyond Infrastructure as a Service (IaaS) to Platform as a Service (PaaS). CSS Corp’s Accelerated Cloud Transformation (ACT) Solutions optimize cost and boost operational efficiency. CSS Corp will also showcase their Artificial Intelligence (AI) and automation capabilities in managing AWS cloud instances.

CSS Corp’s flagship cloud solutions Cloud Map, Cloud Path and Cloud Drive are designed to migrate and manage AWS workloads seamlessly, deliver exceptional results and maximize the benefits of the cloud. CSS Corp has leveraged the power of AWS to help companies across verticals transform their business operations through seamless cloud migration. The company has been providing large scale migration of apps and data to the cloud to leading Fortune 1000 companies.

To know more, please visit the CSS Corp booth at AWS re:Invent, where you will also get the chance to experience their new age solutions that are designed to reimagine customer engagement.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

For more information please visit www.csscorp.com

Media Contact:

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

Independent Research Firm Names CSS Corp as a ‘Strong Performer’ in Customer Analytics Services

Bangalore, October 03, 2017 – CSS Corp, a new-age IT services and technology support company, has been recognized as a “strong performer” in The Forrester WaveTM Customer Analytics Service Providers, Q3 2017. The report evaluates and rates the top customer analytics service providers globally on a 33-criteria scale.

Brandon Purcell- Senior Analyst serving Customer Insights professionals at Forrester Research wrote in the report, “CSS Corp is strongest for customer support. CSS Corp excels in delivering state-of-the-art customer support solutions to its clients. And since artificial intelligence is quickly transforming the world of customer support, CSS Corp is making considerable investments in AI. Its Innovation Lab, an internal team consisting of 50 designers, programmers, and AI and natural language processing (NLP) experts, is tasked with designing next-generation AI platforms for its clients. Cognitive CX Platform, CSS Corp’s virtual assistant platform enabling voice and text interactions for customer service, is one of the lab’s most recent innovations.

CSS Corp’s indigenous customer analytics platform, “Active Insights”, is an end-to-end solution with extensive data ingestion, analytics and reporting capabilities. The platform is powered with AI capabilities and advanced statistical models that drive customer lifecycle management to understand customers’ intent, issues and proactively hit the target with the right recommendations and remediation.

Active Insights platform connects to multiple data sources including structured, unstructured, semi-structured, social media and sensor data. It analyzes and predicts data in real-time, high velocity, low latency and batch processing modes. Active Insights offers intelligent insights about customer sentiments, buying behaviors and satisfaction scores that drive business success.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Strong Performer” in Customer Analytics Services by Forrester.  At CSS Corp, AI and Analytics is at the heart of our business strategy. We are trying to break the stereotypes in services industry through adoption of new age digital technologies that are complementary in nature. Our customer analytics services act as a catalyst for growth by enabling companies across industries to transform from traditional business models to new age service models and helps them identify new revenue streams.

 Sunil Mittal – EVP, Chief Sales and Marketing Officer said, As businesses become more insights driven, it becomes imperative for analytics vendors to deliver real, measurable impact that makes a critical difference to clients’ businesses.

We help companies simplify business processes, understand customer’s next best action and drive additional revenue. We provide insights into customer operations, propensities and issues resulting in enhanced experience and new business opportunities. I believe that this recognition by Forrester marks yet another milestone in our journey towards becoming the partner of choice for global organizations,” he added further.

 About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address specific customer needs. The company partners with leading enterprises to help realize their strategic business outcomes.  Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

For more information please visit www.csscorp.com

CSS Corp Wins Silver Stevie in 2017 International Business Awards

AI platform Cognitive Customer Experience Platform recognized as the Best New Product or Service of the Year – Software – Platform as a Service category

Bangalore, August 16, 2017: CSS Corp, a new age IT services and technology support company, was named the winner of a Silver Stevie® Award in the Best New Product or Service of the Year – Software – Platform as a Service category at The 14th Annual International Business Awards 2017. CSS Corp has conferred the recognition for its proprietary Artificial Intelligence (AI) platform, Cognitive Customer Experience Platform.

Cognitive Customer Experience Platform is a highly personalized virtual assistant, which integrates with all customer channels like voice, email, chat, and website across devices, and offers context-driven, real-time support with a human-like interaction to resolve customers’ needs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Winning Stevie International Business Awards is a milestone for CSS Corp. We are honored to be recognized as an industry leader in innovation. Automation and AI are becoming major game changers in the world of technology and business. At CSS Corp, we are leading this change by developing technology tools and platforms that give us a distinct advantage in delivering transformational results to our clients.”

Sunil Mittal – EVP, Chief Sales, and Marketing Officer said, “Our primary focus lies in building technology solutions that make a critical difference to our clients’ business while strengthening our technology pillar. Amongst CSS Corp’s many innovative solutions, Cognitive Customer Experience Platform stands tall, and to have been recognized as the Silver Stevie winner is indeed a great honor for us.”

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2017 IBAs received entries from more than 60 nations and territories.

A record total of more than 3,900 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. Stevie® Award winners were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.

The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 60 nations, the Stevie® Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries” said Michael Gallagher, President, and Founder of the Stevie® Awards. “We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie® Awards blog and social media channels, with the hope to inspire others to high achievement.

Details about The International Business Awards and the lists of Stevie® Award winners are available at www.StevieAwards.com/IBA.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company. The company harnesses the power of automation, analytics, cloud and digital to address specific customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers.
For more information please visit www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

CSS Corp wins NASSCOM’s Digital Skills Award for 2017

Proprietary framework REIMAGINE recognized amongst the best industry platforms for employee reskilling

Bangalore, India, July 25, 2017 – CSS Corp, a global leader in providing IT Services and Technology Support solutions, has won NASSCOM’s prestigious Digital Skills Award for 2017. CSS Corp’s Digital Career Progression Framework, “Reimagine”, was chosen for its unique and innovative approach to employee up-skilling and cross-skilling in new age digital technologies. The award was presented at NASSCOM’s flagship HR Summit, which was held in Chennai on July 20th.

The “Reimagine” framework has been specifically built to fast-track employee re-skilling initiatives within the organization, in niche digital technologies including Robotic Process Automation (RPA), AI, Analytics, Cloud, DevOps and IoT. Additionally, the framework enables collaborative learning and greater personalization through Virtual University, MOOCs, online portals and learning communities. Reimagine promotes democratization of learning and fosters a culture of innovation within the organization.

The results of Reimagine have been encouraging so far. It and has brought in significant increases in critical business aspects, including resource utilization, team productivity, employee learning and development, and increase in revenue per employee. The framework has also created more career and growth opportunities, while resulting in an overall drop in attrition.

CSS Corp’s Reimagine framework is synchronized with Digital Innovation Labs that provide employees access and ample opportunities to build customer engagement solutions like Cognitive CX Platform, CSS Corp’s recent AI platform. The various training programs and certifications that are offered on the latest technologies enable employees to enhance their digital dexterity, to thrive in today’s disruptive marketplace.

Speaking on the occasion, Mr. R. Chandrashekhar, President, NASSCOM, said, “Workforce landscape in India has evolved significantly over the last decade and the key to success lies in identifying the right talent and then train them to enhance their skills and employability and therefore enhance industry’s competitiveness. I congratulate CSS Corp for their excellent work in this area. We are sure that the entire industry will devise ways and means to scale up the reskilling efforts.

Commenting on the recognition, Manish Tandon, CEO of CSS Corp said, “We are delighted to be recognized by NASSCOM for our digital up-skilling initiatives. This will enable us to offer the best of career and growth opportunities to our employees, while building a nimble and agile organization. We are reorienting our service lines with new and disruptive offerings, and the Reimagine framework is one such step toward this process of change, adoption and growth. We are confident that our employees will tap into these opportunities to learn and adapt, and be the change agents who will deliver transformational business results in today’s rapidly evolving technology environment.

Speaking on the occasion, David Raj, EVP & Chief HR Officer, CSS Corp said, “We are honored by this recognition by NASSCOM. It is a strong testimony to the underlying philosophy of CSS Corp’s adaptability, and our commitment towards building a close-knit, vibrant, and technologically advanced organization. The Reimagine career progression framework has been designed to provide the right guidance, opportunities and encouragement to our employees to advance their careers.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses. Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91 88619 59002 l soumi.bhattacharya@csscorp.com

Genesis Burson – Marsteller
Juhi Chauhan: +91 80952 30405 l juhi.chauhan@bm.com

CSS Corp Ranked as a ‘Leader’ in Multi-Channel Customer Management Services (CMS) for 2017 by NelsonHall

Bangalore, 29th June 2017: CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Multi-Channel Customer Management Services (CMS).

CSS Corp’s multi-channel platform solution aims at providing a single view of all customer interactions and conversations. The platform promotes convergence of traditional and digital channels in the context of the customer journey, resulting in new revenue opportunities. It empowers customers to start an activity in one channel and transition seamlessly to another.

Key Highlights of the NEAT Report and associated CSS Corp Multi-Channel CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
    • Overall Multi-Channel Customer Management Services (CMS)
    • CX Improvement focus
    • Increased revenue focus
    • Self-service enablement focus
  • CSS Corp Multichannel solution includes:
    • Proprietary CMS platforms and frameworks encompassing AI, Analytics and Automation capabilities
    • Experience in NLP and text analytics to deliver automation of text-based channels
    • Experience in automation and machine learning to enable next-best-action tools for multichannel delivery

  “CSS Corp’s suite of proprietary multichannel platforms and their transformational approach to support, combine to address the growing requirements of customers for convenient, proactive, and personal, but above all, digital customer experience,” said Ivan Kotzev, Senior Industry Analyst, NelsonHall

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Omni-channel customer engagement is the new frontier for personalized customer experience. NelsonHall’s recognition of CSS Corp as a ‘Leader’ further validates the remarkable Omni-channel solution that we have built for our clients to improve customer stickiness and grow wallet share through analytics.

CSS Corp’s recent investments in Cognitive Customer Experience Platform, an AI-based Voice Interface solution will further augment our efforts to streamline customer journey mapping and fuel sustainable growth,” added Manish

 CSS Corp recently unveiled its AI solution Cognitive Customer Experience Platform, where human intelligence and machine intelligence converge to provide a sophisticated, automated customer engagement solution. Cognitive Customer Experience Platform integrates with all customer channels like voice, email, chat, and website offers predictive intelligence, automated queuing, routing and channel allocation. Cognitive Customer Experience Platform has garnered rave reviews from leading media houses and the analyst community for its novel usage of AI in simplifying customer engagements.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

About NelsonHall
NelsonHall is the leading global BPS and IT services outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to the analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPS and IT services outsourcing evaluations.

CSS Corp Identified as a ‘Leader’ in Telecom Customer Management Services (CMS) for 2017 by NelsonHall

CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Telecom Customer Management Services (CMS).

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyses the capability of vendors across a range of criteria and identifies the best performing vendors overall and in the focus areas of cost reduction, revenue increase, and customer satisfaction.

CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.

Key highlights of the NEAT report and associated CSS Corp Telecom CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
  • Overall Telecom Customer Management Services (CMS)
  • Increased revenue focus
  • Cost reduction focus
  • Customer satisfaction improvements
  • CSS Corp’s strong technical support services experience for CMS telecommunications organizations
  • CSS Corp is utilizing NLP to support CMS telecommunications clients and building solutions incorporating RPA and AI.

“CSS Corp’s technical support experience has fueled its ability to provide strong technical support to telecommunications organizations. It has also illustrated proven ability to increase CSAT and reduce support costs for its CMS telecommunications clients,” Vicki Jenkins, Senior Industry Analyst, NelsonHall.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Leader” by NelsonHall. We consider our inclusion to be a testimony to our exceptional Digital and Tech Support services framework for telecom companies. CSS Corp acts as a catalyst for growth by enabling telecom companies transform from traditional models to new age service models and helps them identify new revenue streams”.

Sunil Mittal, Head of Sales and Marketing, Executive Vice President, CSS Corp said, It is an honor to be recognized as a “Leader” in telecom services by NelsonHall. Our customers in the telecom and hi-tech sector have embarked on a digital transformation journey to deliver effortless and personalized experience. We specialise in disruptive technologies such as Artificial Intelligence(AI), Automation, Analytics and Intelligent Virtual Assistants to fuel growth and innovation for our customers and help them stay ahead of the curve.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Preview: http://corecommunique.com/css-corp-identified-leader-telecom-customer-management-services-cms-2017-nelsonhall/

CSS Corp launches ‘Earn as You Learn Program’ in association with BITS Pilani

Specialized M.Tech Work Integrated Learning Program to upskill its employees in India

Bangalore, May 17, 2017: CSS Corp, a leading IT Services and Technology Support company, today announced the launch of its ‘Earn As You Learn’ program – a specialized M.Tech Work Integrated Learning Program, in association with BITS Pilani. The program is 100% sponsored by CSS Corp, and will help its employees in India to acquire knowledge and skills required for excelling in their careers with the added advantage of gaining a top-notch M.Tech. degree in Software Engineering from one of India’s most prestigious universities.

The M.Tech Work Integrated Learning Program will be open to all CSS Corp employees, who meet the qualifying criteria, and have completed a minimum tenure of 6 months with the organization. The program offers a unique opportunity to employees to enhance their academic qualifications while gaining significant professional experience. The 4-year Integrated Learning Program is designed to create a pool of industry-ready technology professionals.

Speaking about the association, Manish Tandon, Chief Executive Officer, CSS Corp said, “CSS Corp believes in investing in its people, their learning and their development. Our M.Tech Work Integrated Learning Program for B.Sc. / BCA Graduates from BITS Pilani is testimony to this. As a new-age company, we are strongly focused on innovation. Our clients are among the world’s top technology companies and there are interesting shifts happening in their ecosystem. Through this initiative, we see a great opportunity to bring our employees up to speed with the latest technologies. This would have a positive cascading effect on the services we can deliver to our clients.

With our rich legacy of expert innovation and employee development track record, we are committed to provide challenging career opportunities for high performing employees in the technology space. We are confident that this program in association with BITS Pilani, will set new precedents in learning and development in the Indian technology space.” said David Raj, EVP & Chief HR Officer at CSS Corp.

Work integrated learning has been a core element of the educational philosophy at BITS Pilani, and it is our firm belief that life-long learning is key to achieving professional success and organizational development. We believe that organizations such as CSS Corp, which provide opportunities to their employees to enhance their academic qualifications and technical skills while gaining significant professional experience, will remain prepared to tackle business challenges of the future.” said  Prof. G. Sundar (Director – Off Campus Programmes and Industry Engagement, BITS Pilani)

As a part of the program, the first set of B.Sc. and BCA graduates will be joining in May 2017. Initially, candidates will undergo 60 days of CSS Corp’s intensive New Hire Training. On successful completion of the course, successful candidates will get deployed in various projects. At the end of 6 months, all employees who have qualified from this lot, will join the BITS M.Tech program which will commence in Jan/Feb 2018.  Once these candidates meet the relevant performance criteria, both in CSS Corp and in the M. Tech program, they will earn their final degree from BITS Pilani.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

Media Contacts:

CSS Corp
Sivaram Kanthimathinathan: +91-9986070780 l Sivaram.Kanthimathinathan@csscorp.com

Genesis Burson-Marsteller
Juhi Chauhan: +91-8095230405 l  juhi.chauhan@bm.com

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