CSS Corp Named Among CIOReview’s 20 Most Promising AWS Solution Providers 2016

CSS Corp, a global leader in Customer Experience (CX) and Technology transformation services, has been recognized as one among the top 20 AWS solution providers of 2016 by CIOReview magazine.

“It’s a great honor to announce CSS Corp as one of the 20 Most Promising AWS Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview.

CSS Corp is an advanced consulting partner of Amazon Web Services (AWS) and offers a comprehensive bouquet of cloud services including consulting and readiness assessment, transition and integration, and SLA based managed services around the AWS cloud platform.

Acknowledging this recognition by CIOReview, Manish Tandon, CEO of CSS Corp says, “This recognition reinforces our commitment to provide a powerful combination of automation platform and framework for the success of digital and cloud transformation initiatives of our clients. We will continue to invest in technologies that will further strengthen our position as a leader in Cloud Assessment, Migration and Managed Services.”

CSS Corp, an early adopter of cloud, brings the best technology, methodology and cloud transformation solutions. “Our focus will continue to help clients accelerate their cloud transformation journey to achieve enhanced customer experience, faster time to market and improved business decisions”, added Manish.

About CSS Corp

CSS Corp is a global leader in providing Customer Experience (CX) and Technology transformation solutions for enterprise and consumer businesses. An end-to-end technology company, we harness the power of automation, analytics and digital technologies to address specific customer engagement needs.

As a strategic support partner, CSS Corp is committed to nurture the long-term client relationship that redefines cost structures, strong business outcomes, and unrivalled customer experiences. We partner with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our 5,500 technology professionals across 16 global locations are passionate about helping enterprises succeed in their businesses. Please visit www.csscorp.com for more information.

About CIOReview

Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising AWS Solution Providers 2016” and shortlisted the best vendors and consultants. For more info, visit: www.cioreview.com.

For more information, please contact:

Venu Nambiar,
Associate Vice President – Brand & Marketing,
CSS Corp,
Cell: +91-9845681408,
venu.nambiar@csscorp.com

CSS Corp appoints Manish Tandon as its new CEO, to be based in the US

Bangalore India, August 6th 2016 : CSS Corp, a global Technology Support company, has appointed Manish Tandon as its new Chief Executive Officer of the company. He will be inducted as a whole time director of the board and as CEO later this quarter. He will take over from “Tiger” TG Ramesh, the current CEO who now transitions to a strategic advisor role as a non-executive director on the board. This is in line with the company’s strategy to have its CEO based in the US, which is its largest market.

An IIT Kanpur alumnus, and a Gold Medalist from IIM Bangalore, Manish has spent nearly two decades at Infosys building and delivering value to global clients across the IT-enabled Services value chain. After his early experience in software delivery and operations, Manish moved into client and business management roles. He grew the Testing business for Infosys significantly, and has operated across a range of geographies, horizontals and business verticals – including Retail / CPG and Financial Services & Insurance. He is currently the head of Healthcare & Life Sciences, Insurance and High-Tech Manufacturing businesses at Infosys. He also is a director on the board of Infosys Lodestone, Infosys Public Services and EdgeVerve.

“Mr. Tandon has a tremendous track record of success and accomplishments working across a range of businesses at Infosys. He brings great strategic vision, an experience of scaling up businesses and shares our excitement about CSS’ potential. We are delighted to have him on board to build on the strong foundation laid by “Tiger”,” said Andreas Baumann, Partners Group & Board Member, CSS Corp.

“It has been an exciting tenure as CEO at CSS Corp. We have strengthened our core business, expanded our delivery centers, achieved early leadership in emerging technology services and delivered differentiated value for our customers. Moving forward it will be great to have our CEO based in the US closer to our customers. Manish Tandon, with his delivery, technology and business acumen will be the best person to take us to our next many levels” said “Tiger” Ramesh.

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 16 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

CSS Corp Recognized as a “Leader” by NelsonHall in recent NEAT Analysis for Customer Management Services (CMS) 2016

17th May, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall in the “Leaders” quadrant in their latest NEAT analysis on Customer Management Services (CMS)

Key Highlights of the NEAT Report and associated CSS Corp CMS Profile:

    • CSS Corp has been featured as a ‘Leader’ in Overall CMS and also as a ‘High Achievers’ in the following categories:
      • Revenue increase focus
      • Cost take-out focus
      • Customer experience improvement focus
    • NelsonHall recognizes CSS Corp’s vertical expertize with long term client partnerships in hi-tech, telecom, and networking OEM sectors
    • CSS Corp’s analytics capabilities to pre-empt technical issues with end-user devices
    • NelsonHall acknowledges our strong positioning in IoT and home automation support markets
    • Report features CSS Corp’s IPs Active Suite of products:
      • Active Edge: Omni-channel CRM with 360° view of customer engagements
      • Activei: Support augmenting tool/app for IoT ecosystem
      • Active Insights: providing predictive analytics and business intelligence support

Quotes:

According to Ivan Kotzev, Principal Analyst, NelsonHall

“CSS Corp’s proprietary tools and strong focus on analytics and process automation enables it to address a growing client demand for higher value add services and closer partnerships between customer services outsourcing vendors and clients. Benefiting from its expertise in premium technical support and self-diagnostics, CSS Corp is also well positioned to be an early leader in the global IoT support market.”

According to Raj Reddy, Chief Delivery Officer, CSS Corp

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. We consider our inclusion in the CMS NEAT analysis report, further reinforces our position as disruptive player in providing great tech support which is integral to us in providing superlative Customer Experience (CX).

Our success is attributed to our proprietary Active Suite platform which integrates automated support (Activei) , analytics led predictive support (Active Insights) and Premium Tech support (PTS) powered by a robust Knowledge management system(ActiveEdge). Active Suite platform not only made us a trusted advisor to our clients in their growth journey, but also enhanced “Customer Lifetime Value”, and hence opening up new revenue opportunities to our clients.

In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in disruptive technologies likes IoT, M2M support, self-heal and analytics to deliver superlative CX.”

Interesting Collaterals:

CSS Corp’s Support Capability Videos: Corporate Overview, Premium tech Support (PTS), Activei

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

CSS Corp wins prestigious ‘NETGEAR Partner of the Year’ Award 2016

Wins across major partner criteria globally

CSS Corp, a leading IT Services and Tech Support company recently won the prestigious ‘Partner of the Year – 2016’ Award from NETGEAR, a global networking company. The award was announced at the NETGEAR vendor summit held in Santa Clara, CA, USA in January this year. CSS Corp bagged this award by scoring high across four major partner criteria of being the Most Innovative and Value Added Partner, the Best in Class Overall Performer, the top Performer in Premium Tech Support, and World Class Customer Experience Management.

CSS Corp is NETGEAR’s key global tech support partner. Their specialized technical support solutions help optimize and create superlative customer experiences in every interaction through automation/self-service, with an Omni channel experience across all social and support channels based on the customer needs. All of this is driven by an analytics platform that makes the support engine intelligent and pro-active. CSS Corp’s Tech Support services not only helps simplify support but also enhances brand stickiness and creates new revenue streams whilst reducing support costs.

Speaking on the occasion, Jennifer Khouri, VP Customer Support at NETGEAR commented “At NETGEAR, we are very serious about providing great customer experiences. We believe that connecting with customers pro-actively and in greater frequency will bring us richer insights. This will help us know where we are falling short, and move beyond a traditional support model to a place of listening and truly understanding. Our aim is to forge stronger ties with our customers and for that to happen we need to be more proactive in our approach. This is where our support partner CSS Corp plays a key role. We are glad to partner with them, and wish them continued success.

Manish Tandon, CEO of CSS Corp. added, “Our relationship with NETGEAR goes back a long way. We understand their need for smart support in today’s IoT world with pressures on shorter product cycles. They are continually pushing their own team, and ours, to think bigger and do more to enhance the overall customer experience. They have embarked on incredibly innovative initiatives which has poised them to become a customer experience leader. We are delighted to partner with them in this journey of creating fundamentally strong customer relations in the technology world. This honour of being awarded their prestigious ‘Partner of the Year – 2016’ is a recognition of the cohesive efforts between both the companies. On behalf of CSS Corp, we humbly accept this recognition and will strive to continually deliver our best.

About CSS Corp

CSS Corp. is a leading player in IT technology support with over 140 global clients, including Fortune 1000 companies, which partner with this company for providing customer support on enterprise and consumer products. The global team of over 5,500 technology support professional spread across 15 global locations, provide the right customer experience (CX) strategy and execution on a daily basis. The company has a rich expertise in managing large and complex IT ecosystems for over 15 years.

Please visit www.csscorp.com for more information.

About NETGEAR

NETGEAR (NASDAQ: NTGR) is a global networking company that delivers innovative products to consumers, businesses and service providers. The Company’s products are built on a variety of proven technologies such as wireless (WiFi and LTE), Ethernet and powerline, with a focus on reliability and ease-of-use. The product line consists of wired and wireless devices that enable networking, broadband access and network connectivity. These products are available in multiple configurations to address the needs of the end-users in each geographic region in which the Company’s products are sold. NETGEAR products are sold in approximately 28,000 retail locations around the globe, and through approximately 27,000 value-added resellers, as well as multiple major cable, mobile and wireline service providers around the world. The company’s headquarters are in San Jose, Calif., with additional offices in approximately 25 countries.

For more information, please contact:

Venu Nambiar
Associate Vice President – Brand & Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

CSS Corp Positioned as a “Leader” in NelsonHall’s NEAT Analysis for Hi-Tech Customer Management Services (CMS) 2015

12th January, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall, in the “Leaders” quadrant in their latest NEAT analysis on CMS in the Hi-Tech sector.

Key Highlights of the Report:

    • CSS Corp has been featured as a “Leader” in the following categories as part of the NEAT analysis report:
      • Overall service delivery
      • Cost reduction focus
      • Focus on tech support services
    • NelsonHall recognizes CSS Corp’s deep experience in technical support and analytics expertise for Hi-tech clients
    • Report features CSS Corp’s IPs Active Suite of products –
      • Active Edge: provides agents with a full Omni-channel CRM view of interactions
      • Activei: Support augmenting tool/app
      • Active Insights: providing analytics and business intelligence support
    • NelsonHall recognizes CSS Corp’s ability to track clients’ products and anticipate support queries by identifying threshold violations

Quotes:

According to Vicki Jenkins, Principal Analyst, NelsonHall

“CSS Corp has a strong focus on the high tech sector with origins in software development. It is proactive in its support, with the ability to track clients’ products and anticipate support queries by identifying threshold violations. CSS Corp is looking to the future with specific plans for video support usage, which has the ability to enhance product installation and technical support as well as reduce product returns for high-tech organizations.”

According to Raj Reddy, Chief Delivery Officer, CSS Corp

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. CSS Corp’s position as a ‘Leader’ in the NelsonHall’s NEAT analysis for Hi-tech CMS reinforces our position as a preferred support partner for hi-tech companies seeking to improve customer experience (CX), drive additional revenue opportunities and meet future requirements. In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in technologies like IoT, automation and analytics to deliver superlative CX.”

CSS Corp’s Support Capability Videos: Corporate Overview, Premium tech Support (PTS), Activei

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

 

NelsonHall Features CSS Corp’s Digital Transformation Success in Latest 2015 IT Services Report

19th November, 2015 Bangalore: CSS Corp, a leading technology support company, today announced that it’s featured in global research firm NelsonHall’s forthcoming Understanding Digital Transformation Services report.

NelsonHall’s Understanding Digital Transformation Services report also highlights key client engagements where service providers have been able to transform client’s digital infrastructures and applications to capture digital opportunities. In this report, NelsonHall has published two digital CSS Corp client engagements. In both the engagements, CSS Corp as a digital IT partner was able to re-engineer their traditional IT environment to future-ready infrastructure.

  • One with a global Fortune 100 Consumer Packaged Goods company, where CSS Corp managed their digital estate of more than 2000+ brand and campaign websites catering to multiple products across various countries. CSS Corp designed public cloud based solution resulted in 60% annual cost savings for operating a website and 7x faster in launching a new campaign
  • The other with a U.S. based Health Insurance company who wanted to connect with more than 2 million customers through a mobile solution. CSS Corp enabled the company reach its customers through an alternate channel – mobile. Using SMARTWeb, a mobile enablement solution (IP from CSS Corp), CSS Corp ensured 40% cost reduction, compared with the client taking a traditional app development approach

According to Dominique Raviart, ITO Research Director at NelsonHall, “Digital transformation is reshaping how we perceive IT service vendors. Within digital transformation, traditional parameters such as size or location of delivery network of vendors are much less important to select a vendor than in the past. Digital transformation is also about selecting vendors with the right service specialization underpinned preferably by an IP, and the right people that combine the traditional process orientation with an end-user customer experience.

It’s a great honour on being featured in this report. CSS Corp’s believes in simplifying customer experience through digital services. We help organizations focus on core business operations and deliver accelerated business outcomes. Our digital transformation services help customers harness and analyse data, use multiple channels to promote customer centricity, enhance customer engagement, and drive innovation while reducing costs.” said Raj Reddy, Chief Delivery Officer, CSS Corp.

CSS Corp’s digital services transforms enterprises from a legacy driven traditional organization to a digitalized entity. CSS Corp’s digital services comprise of cloud, mobility, analytics, automation and social media which transforms enterprises on how they can interact with their customers. CSS Corp has created IP and a strong partnership ecosystem to deliver market-leading digital services.

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/)

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

NelsonHall positions CSS Corp in the “Leaders” Quadrant of the NEAT analysis for Managed Security Services, 2015 Worldwide

3rd November, 2015 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by global research firm NelsonHall in the “Leaders” quadrant of their latest NEAT analysis on Managed Security Services (MSS).The analysis recognizes CSS Corp’s strength in the Offshore Focused Security Management space.

In its recent NEAT analysis NelsonHall evaluates MSS providers on their ability to meet both current and future client requirements using multiple criteria across several market segments. Criteria include service offerings, delivery capability, and benefits achieved.

According to Mike Smart, Principal Analyst, NelsonHall, “CSS Corp has demonstrated the ability to secure clients’ environments, in particular around endpoint security, through its primarily offshore model. CSS Corp has also been investing heavily in its Cyber Attack Thwart Services (CATS) and is working on future releases, including industry-specific versions with a focus on new technologies such as the Internet of Things.”

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. Our position among the leaders reflects the value that we deliver to our clients and the solid relationships that we maintain with them. In 2016, CSS Corp will continue to broaden its competitive advantages, and invest in technology, IP, processes, partnerships to deliver custom cyber security services across IoT, Retail, FMCG and TMT industries.” said Raj Reddy, Chief Delivery Officer, CSS Corp. “Managed Security Service Providers (MSSPs) are critical to all organizations. They are the frontline defence and protect your infrastructure from advanced cyber threat”.

CSS Corp’s cyber security practice enables enterprises to take proactive steps towards ensuring safe and secure computing environments. Their security services comprise of broad range of security services, from security advisory services, IT security design and implementation, to managed security services. CSS Corp’ Cyber Security Thwart Services (CATS) is pre-emptive in nature through proactive monitoring of client infrastructure. It ensures its clients are notified even before the attack occurs. The cyber security practice enables CSS Corp to improve security posture, reduce risk, and increase security effectiveness for their customers.

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/)

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

CSS Corp named as leader in NelsonHall’s latest NEAT assessment for Transformational Customer Management Services

22nd January 2015, Bangalore: CSS Corp has been identified as a leader in Transformational Customer Management Services (CMS) (Paid-For Technical Support market segment) by NelsonHall in its latest CMS NEAT analysis.

In the NEAT analysis, NelsonHall evaluates Transformational CMS service providers on their ability to meet both current and future client requirements using multiple criteria across several market segments. Criteria include service offerings, delivery capability, and benefits achieved.

According to Mike Cook, principal CMS analyst at NelsonHall, “leaders in transformational CMS exhibit proficiency in actioning the transformational needs of clients through a combination of consultancy services, training and hiring innovation, analytics including process and business analytics, channel integration and the ability to build a robust global delivery model. CSS Corp is a leader in the overall transformational CMS and premium technical support market segments.”

“We’re pleased to be positioned in the Leaders Quadrant in the latest NelsonHall NEAT analysis for Transformational CMS. CSS Corp is transforming the way companies manage their customer relations through tech support services that reduce customer churn and build greater customer loyalty, said “Tiger” Ramesh, chief executive officer of CSS Corp. Our position among the leaders reflects the value that we deliver to our clients and the solid relationships that we maintain with them. In 2015, CSS Corp will continue to broaden its competitive advantages, and invest in technology, IP, processes, and growth services that we offer across many industries, and throughout the customer lifecycle.”

NelsonHall’s Mike Cook forecasts continued growth and opportunities for the industry, stating, “The need to reduce cost while maintaining or enhancing customer satisfaction is the primary driver of the transformational CMS market. NelsonHall believes the opportunities for growth in market share are robust for those companies willing to aggressively make investments in linked multi-channel delivery, innovative hiring and training principles, and enterprise and process analytics.”

For more information and a copy of the report, please visit – https://www.csscorp.com/nelsonhall-reports

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/).

For more information, please contact:
Smitha Hemmigae
Director, Marketing
CSS Corp Pvt Ltd
Mobile: +91 9980564770 | smitha.hemmigae@csscorp.com

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