NelsonHall Features CSS Corp’s Digital Transformation Success in Latest 2015 IT Services Report

19th November, 2015 Bangalore: CSS Corp, a leading technology support company, today announced that it’s featured in global research firm NelsonHall’s forthcoming Understanding Digital Transformation Services report.

NelsonHall’s Understanding Digital Transformation Services report also highlights key client engagements where service providers have been able to transform client’s digital infrastructures and applications to capture digital opportunities. In this report, NelsonHall has published two digital CSS Corp client engagements. In both the engagements, CSS Corp as a digital IT partner was able to re-engineer their traditional IT environment to future-ready infrastructure.

  • One with a global Fortune 100 Consumer Packaged Goods company, where CSS Corp managed their digital estate of more than 2000+ brand and campaign websites catering to multiple products across various countries. CSS Corp designed public cloud based solution resulted in 60% annual cost savings for operating a website and 7x faster in launching a new campaign
  • The other with a U.S. based Health Insurance company who wanted to connect with more than 2 million customers through a mobile solution. CSS Corp enabled the company reach its customers through an alternate channel – mobile. Using SMARTWeb, a mobile enablement solution (IP from CSS Corp), CSS Corp ensured 40% cost reduction, compared with the client taking a traditional app development approach

According to Dominique Raviart, ITO Research Director at NelsonHall, “Digital transformation is reshaping how we perceive IT service vendors. Within digital transformation, traditional parameters such as size or location of delivery network of vendors are much less important to select a vendor than in the past. Digital transformation is also about selecting vendors with the right service specialization underpinned preferably by an IP, and the right people that combine the traditional process orientation with an end-user customer experience.

It’s a great honour on being featured in this report. CSS Corp’s believes in simplifying customer experience through digital services. We help organizations focus on core business operations and deliver accelerated business outcomes. Our digital transformation services help customers harness and analyse data, use multiple channels to promote customer centricity, enhance customer engagement, and drive innovation while reducing costs.” said Raj Reddy, Chief Delivery Officer, CSS Corp.

CSS Corp’s digital services transforms enterprises from a legacy driven traditional organization to a digitalized entity. CSS Corp’s digital services comprise of cloud, mobility, analytics, automation and social media which transforms enterprises on how they can interact with their customers. CSS Corp has created IP and a strong partnership ecosystem to deliver market-leading digital services.

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/)

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

NelsonHall positions CSS Corp in the “Leaders” Quadrant of the NEAT analysis for Managed Security Services, 2015 Worldwide

3rd November, 2015 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by global research firm NelsonHall in the “Leaders” quadrant of their latest NEAT analysis on Managed Security Services (MSS).The analysis recognizes CSS Corp’s strength in the Offshore Focused Security Management space.

In its recent NEAT analysis NelsonHall evaluates MSS providers on their ability to meet both current and future client requirements using multiple criteria across several market segments. Criteria include service offerings, delivery capability, and benefits achieved.

According to Mike Smart, Principal Analyst, NelsonHall, “CSS Corp has demonstrated the ability to secure clients’ environments, in particular around endpoint security, through its primarily offshore model. CSS Corp has also been investing heavily in its Cyber Attack Thwart Services (CATS) and is working on future releases, including industry-specific versions with a focus on new technologies such as the Internet of Things.”

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. Our position among the leaders reflects the value that we deliver to our clients and the solid relationships that we maintain with them. In 2016, CSS Corp will continue to broaden its competitive advantages, and invest in technology, IP, processes, partnerships to deliver custom cyber security services across IoT, Retail, FMCG and TMT industries.” said Raj Reddy, Chief Delivery Officer, CSS Corp. “Managed Security Service Providers (MSSPs) are critical to all organizations. They are the frontline defence and protect your infrastructure from advanced cyber threat”.

CSS Corp’s cyber security practice enables enterprises to take proactive steps towards ensuring safe and secure computing environments. Their security services comprise of broad range of security services, from security advisory services, IT security design and implementation, to managed security services. CSS Corp’ Cyber Security Thwart Services (CATS) is pre-emptive in nature through proactive monitoring of client infrastructure. It ensures its clients are notified even before the attack occurs. The cyber security practice enables CSS Corp to improve security posture, reduce risk, and increase security effectiveness for their customers.

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/)

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

CSS Corp named as leader in NelsonHall’s latest NEAT assessment for Transformational Customer Management Services

22nd January 2015, Bangalore: CSS Corp has been identified as a leader in Transformational Customer Management Services (CMS) (Paid-For Technical Support market segment) by NelsonHall in its latest CMS NEAT analysis.

In the NEAT analysis, NelsonHall evaluates Transformational CMS service providers on their ability to meet both current and future client requirements using multiple criteria across several market segments. Criteria include service offerings, delivery capability, and benefits achieved.

According to Mike Cook, principal CMS analyst at NelsonHall, “leaders in transformational CMS exhibit proficiency in actioning the transformational needs of clients through a combination of consultancy services, training and hiring innovation, analytics including process and business analytics, channel integration and the ability to build a robust global delivery model. CSS Corp is a leader in the overall transformational CMS and premium technical support market segments.”

“We’re pleased to be positioned in the Leaders Quadrant in the latest NelsonHall NEAT analysis for Transformational CMS. CSS Corp is transforming the way companies manage their customer relations through tech support services that reduce customer churn and build greater customer loyalty, said “Tiger” Ramesh, chief executive officer of CSS Corp. Our position among the leaders reflects the value that we deliver to our clients and the solid relationships that we maintain with them. In 2015, CSS Corp will continue to broaden its competitive advantages, and invest in technology, IP, processes, and growth services that we offer across many industries, and throughout the customer lifecycle.”

NelsonHall’s Mike Cook forecasts continued growth and opportunities for the industry, stating, “The need to reduce cost while maintaining or enhancing customer satisfaction is the primary driver of the transformational CMS market. NelsonHall believes the opportunities for growth in market share are robust for those companies willing to aggressively make investments in linked multi-channel delivery, innovative hiring and training principles, and enterprise and process analytics.”

For more information and a copy of the report, please visit – https://www.csscorp.com/nelsonhall-reports

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 13 locations globally, we have a rich heritage of 14+ years in managing large and complex support ecosystems. Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPO and IT outsourcing evaluations (http://research.nelson-hall.com/NEAT/).

For more information, please contact:
Smitha Hemmigae
Director, Marketing
CSS Corp Pvt Ltd
Mobile: +91 9980564770 | smitha.hemmigae@csscorp.com

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