CSS Corp has built Cognitive CX Platform to help brands reorient their customer experience approach through an outcome-based model. The company enables organizations to adopt contextual digital strategies and proposes solutions that automate interactions, amplify customer service agents and simplify their operations.
CSS Corp’s Cognitive CX Platform ties four crucial components of customer lifecycle management:
1. Customer experience enhancement
2. Digital journey orchestration
3. Revenue generation
4. Outcome-based delivery
The company is investing significantly in its Cognitive CX Platform platform to help businesses anticipate and resolve customer issues at scale and at manageable costs. The company recently released the enterprise version of the Cognitive CX Platform that focuses on streamlining and modernizing enterprise support operations.
“Brands that master personalization and bring deep, intuitive customer experiences through smarter technology will thrive in the digital future. CSS Corp’s deep capabilities in digital, coupled with our obsessive focus on customer centricity has helped us to offer unique expertise to our clientele and aid in their transformation journeys,” said Manish Tandon, Chief Executive Officer, CSS Corp.
“This recognition is another milestone in our innovation journey, as we continue to explore new frontiers in creating cognitive solutions for tomorrow’s business problems,” he further added.
Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Our digital-focused strategy and innovation roadmap has helped us to develop intuitive solutions that identify new revenue opportunities and power growth for our customers. Our cognitive platform Cognitive CX Platform is born out of this approach, and since its launch, Cognitive CX Platform has helped us to explore greater personalization in CX, for our clients.”
“We are honored to be recognized by Golden Bridge Awards, and we will continue to push new boundaries in customer excellence through cutting-edge innovation and intelligent technology,” he further added.