CSS Corp, an IT services and technology support company, announced today that it received the 2018 Golden Globe Tigers Award in the Business Innovation category. The results were declared at Pullman Kuala Lumpur City Centre in Malaysia. CSS Corp was recognized for its novel adoption of AI in customer support operations through its digital customer engagement platform, Cognitive Customer Experience Platform.
CSS Corp’s digital platforms help simplify complex business processes and streamline customer life cycle management. The platforms provide omnichannel customer experiences and enable new revenue opportunities for organizations. In a customer support ecosystem, CSS Corp’s digital customer engagement framework provides a convenient digital engagement channel, uses AI and analytics to identify the best course of action, and guides customers and engineers through specific resolutions.
Manish Tandon, Chief Executive Officer, said, “Being a customer-obsessed organization, we realize that deep understanding of the customer’s intent and the problem is key to providing a better experience. CSS Corp is deeply invested in digital and we are honored to be recognized for our innovation in delivering stellar customer experiences.”
“CSS Corp reaffirms its commitment to using emerging technologies to create high-quality, personalized customer experiences. We continue to make significant investments in Cognitive Customer Experience Platform industry-specific solutions in telecom, media, technology, retail, and CPG industries. It has been very well-received by our clients, industry analysts, and thought leaders as a way to drive growth, agility, and enterprise transformation. It is indeed a proud moment for all of us to receive this award,” said Sunil Mittal, EVP, and Chief Sales and Marketing Officer.
CSS Corp is now Movate