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With the skill shortage becoming a major concern, companies are taking necessary measures to address such situations and helping employees to reskill and upskill.
The market has evolved over the decade making companies embrace technological advancements. However, the pandemic caused companies to shift from office life to remote working overnight. This is not the only change that we witnessed amid the pandemic.
Companies switched to the cloud model, started to work with Artificial Intelligence technology, and developed solutions for their clientele to survive the times. This increased the demand for skilled professionals in the market that made companies face the biggest challenge – skills shortage or skill gap.
Commenting on such a situation, Satyanarayanan Visvanathan, Senior Vice President, Head of HR (Global) and Corporate Quality, CSS Corp said, “With almost 18 months into the pandemic, we are already witnessing a paradigm shift in the way businesses operate. The pandemic has resulted in a greater demand for specialized skill sets to help enterprises evolve along with today’s myriad technological advancements.”
The employees were so comfortable in their skins that they stuck to a single technology or skillset without considering to upskill or upgrade themselves. Pandemic made employees and companies address it and work towards it to ensure that it can change.
To stay relevant in the market, the companies started to offer skilling programmes and employees also started to get courses or certifications to increase their chance of employment.
“As enterprises are accelerating their digital transformation journey, leaders have realised that providing current employees with regular opportunities to improve their existing skills and learn new ones is critical to business resilience,” said Smitha Hemmigae, Head of Marketing, ANSR.
Hemmigae added, “As part of their upskilling and reskilling efforts, tech companies are training engineers to become full-stack developers and attain skills in modern development technologies such as AngularJS and Python. This will not only help employees develop a great career path thus reducing attrition, but also keep the business competitive and forward-thinking.”
The company has grown its workforce by 2.5 times in the last two-and-a-half years in Costa Rica. It plans to add an additional 500 employees in the next one year to cater to the rising demand from global clients for multilingual tech support capabilities, especially in English, Spanish, Portuguese, French, and German.
CSS Corp remains committed to its global expansion strategy to address growing business needs while enhancing its nearshore capabilities. Costa Rica has been a strong growth engine for the company for delivering world-class services to global hi-tech clients. The services span across the sales and post-sales lifecycle for top enterprise and B2C brands. They include omnichannel sales and marketing support, product development and deployment, technical support, customer success, billing, renewals, and advanced infrastructure and application support.
Costa Rica’s rich and diverse talent pool, its robust infrastructure and favorable time zone make it an ideal nearshore outsourcing destination for CSS Corp’s North America and EU-based clients. With three established centers in the Greater Metropolitan Area, CSS Corp is now looking to open its fourth state-of-the-art facility to accommodate its growing headcount in the country.
The company’s delivery centers are located in hi-tech zones, with convenient access from the airport, and are surrounded by a serene environment, making them ideal locations to work and to co-innovate with customers effectively.
Sunil Mittal, CEO at CSS Corp, said, “This is an important milestone in our ongoing mission to leverage the best talent globally. Costa Rica is the third country where we have crossed a headcount of 1,000 after India and the Philippines. We are incredibly proud of what we have achieved here in a short span of time, balancing seamless growth with customer delight. It is really encouraging to see how our employees have adapted to the challenging Covid-19 environment while maintaining the high levels of service that our clients deserve. I expect the rapid growth trajectory to continue in the coming years.”
Jayagopi Andhoor, LATAM Region Head, who has been recently promoted to Senior Vice President said, “We are delighted to have grown so fast to a family of over 1,000 CSS Corpians in Costa Rica. The teams have taken on challenging assignments and excelled at driving business outcomes for global clients through customer-centric solutions. We have comprehensive expansion plans laid out for this region as we expect this momentum to continue.”