“This Independence Day brings with it, the inspiration to accept the new normal and proactively lay out strategies to adapt to these unprecedented times. For CSS Corp, employee-centricity has been a core guiding philosophy. When the pandemic struck, we were among the few IT services providers that rolled out annual hikes in April along with variable pay and promotions. We were also committed to hiring and onboarded 1,200 new employees in Q1FY21. From a future standpoint, our customers and prospects globally are looking to accelerate their digital transformation initiatives and there is a tremendous opportunity to partner them with compelling value propositions that would enable them to provide unparalleled customer experiences to their end-consumers. It will also be imperative to reinvent employee engagement and operational models, and set the organization up for the future of work. We were among the first in the industry to move to a 100% WFH model in March. As part of our plans to thrive in the upcoming times, we will soon be launching a comprehensive virtual operations platform which will simulate the office environment in a ‘Work from Anywhere model’, and enable secure and seamless remote operations globally.” – Sunil Mittal, EVP, CSS Corp
The Independence Day could be an opportunity for the IT industry to evaluate new ways of responding to the ongoing situation and preparing for the future. Accelerated adoption of technology and sound workplace policies, coupled with a strong vision and leadership will help companies in remaining connected with their customers, employees and the larger business ecosystem in these challenging times.