Uniphore and CSS Corp – Building Value Together

CSS Corp’s domain expertise and market reach combined with Uniphore’s unique platform that works on customers’ emotions, sentiment, and intent can transform how organizations optimize their service experience efficiently and drive customer satisfaction and loyalty. This partnership aims to help businesses proactively elevate their customer experiences by analyzing billions of customer conversations every day and ensuring they are genuinely heard and understood. It will also drive IT innovation in the contact center landscape by leveraging each other’s resources, technologies, expertise, and market presence, including technical collaboration to develop next-gen value propositions for customers.

What does this partnership offer?

With this partnership, Uniphore and CSS Corp are exploring areas of mutual interest to build and evangelize next-gen CX solutions backed by CSS Corp’s stamp of quality and customer excellence. Uniphore brings clarity to every conversation by utilizing its conversational AI and automation platform, helping agents and customers build trust, transparency, and confidence across enterprise conversations. While real-time call analysis and call automation reduce agent load, solutions like U-Assist, U-Analyze, U-Self Serve, and U-Trust use AI and NLP to read between the lines and power conversations that are natural and spot-on.

Our partnership offerings include

Automated Agent Assist

Decrease manual agent time by automating call summaries and categorization. Provide in-call alerts with real-time speech transcription to predict sentiments and intent.

Analyze Business Insights

Generate and analyze business insights with AI and NLP. Drive customer conversations that have active trends and topics.

Lower Costs, increase Self Service

Deflect calls from higher-cost channels by increasing self-service rates. Remove friction from self-service journeys self-service rates

AI-driven Metrics

Use AI to drive measurable, cost-effective, and sustainable improvements in customer satisfaction and loyalty.

Smart Conversational Analytics

Make data-driven decisions through innovative conversational analytics and deliver superior CX engagements.

Conversational Security

Trusted agent solution to prevent fraud and identity theft in work at home environment.

About Uniphore

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do and are the new currency of the enterprise. They relay intent, tone, emotion, and sentiment.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

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CSS Corp is now Movate

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