CSS Corp Analyst Recognitions
NelsonHall’s report recognizes CSS Corp’s deep analytics capabilities, strong growth in segments like security, mobility and cloud-based CCaaS services, and its investments in developing strong IP and use cases such as the cloud based modular CX transformation suite – CSS Edison®. CSS Corp is positioned as a Leader in overall and in cost optimization segment.
ISG Director, Namratha Dharshan explains why CSS Corp is recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global report
CSS Corp is recognized as a Leader in the ISG Contact Center – CX Services Provider Lens™ 2021. The report underlines CSS Corp's digital capabilities towards meeting the ever-evolving needs of enterprises for well-orchestrated intelligent automation capabilities and to deliver higher productivity, cost optimization, improved data accuracy, and superlative customer experience.
The Forrester report on How To Choose Your Digital Worker Automation Platform mentions CSS Corp in the category of “service-provider-led solutions” for its natural language based automation platform.
In this exclusive briefing note, ISG Director Namratha Dharshan shares her viewpoint on how CSS Corp has carved a niche for itself and brings truly differentiated offerings to enterprises.
HFS Research has recognized CSS Corp for its steadily expanding acumen on AI-powered enterprise digital assistants augmenting human work across various functions like HR, IT, customer experience, sales, supply chain management, and more.
ISG Principal Analyst, Namratha Dharshan talks about why CSS Corp is recognized as a Global Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Global 2020 report for AI & Analytics.
CSS Corp is a chosen leader in the quadrant for its technology and innovative solutions. ISG has recognized CSS Corp’s extensive usage and deployment of AI and ML, implementing automation at scale, and offering risk sharing pricing models to add value to the client.
NelsonHall’s report recognizes CSS Corp’s technology capability in integrating their platforms to the customer environments by harnessing the power of disruptive technologies that maximize customer experience and accelerate digital transformation. CSS Corp is positioned as a Leader overall, and across the three evaluated market segments, including CX improvement, revenue generation and cost optimization.
NelsonHall’s report has recognized the unique combination of CSS Corp’s home-grown cognitive platforms and services that empower their customers to tremendously accelerate growth and profitability, provide delightful customer experiences, and eliminate unnecessary effort by leveraging cutting-edge technology interventions.
Dominique Raviart - IT Services Director, NelsonHall talks about how CSS Corp is pushing the boundaries of UX testing with Digital Assurance
In his exclusive blog, Ivan Kotzev, leading CX analyst at NelsonHall, talks about how CSS Corp is lifting technical support to the next level by leveraging its proprietary augmented reality solution.
The Forrester NowTech report on AI-Based Text Analytics Platforms, Q1 2020 recognizes CSS Corp among mid-size providers (revenue-wise) for the general purpose segment with ontologies across retail, cloud infrastructure, and tech-support services
CSS Corp’s expertise in building complex infrastructure environments for business-critical and customer-facing workloads, is recognized by Everest Group in this report
Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.
“Leaders in our digital workplace report are helping companies make their employees’ lives easier by allowing them to use the technologies of their choice,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. The ISG report noted that, “CSS Corp has developed smart workplace support services based on cognitive automation and offers flexible usage options to midmarket clients.”
ISG Report has recognized CSS Corp’s capabilities in providing managed services for end-to-end workplace support to drive the digital workplace of the future for its clients.
In this exclusive blog, Ivan Kotzev, leading CX analyst at NelsonHall, notes the commercial challenges facing front-office automation projects to protect the interests of both clients and CX services providers, and how CSS Corp has successfully leveraged upfront contract commitment approach to address this challenge.
CSS Corp has been featured for strategically blending domain centric customer service capabilities with their technology prowess in customer engagements. HFS Research has recognized CSS Corp’s cognitive assistant platform Cognitive CX Platform for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.
HFS Research positioned CSS Corp as a leader in telecom operations services that excel both at execution and innovation. CSS Corp has been enabling telecom organizations to improve customer experience, create new revenue streams, and enhance operational efficiency, strategically aligned with their business goals.
