CSS Corp’s Cognitive Platform, Yodaa Ranked 7th in HFS Research’s Global Top 10
Cognitive Assistant Service Providers Report

The Forrester NowTech report on AI-Based Text Analytics Platforms, Q1 2020 recognizes CSS Corp among mid-size providers (revenue-wise) for the general purpose segment with ontologies across retail, cloud infrastructure, and tech-support services

CSS Corp’s expertise in building complex infrastructure environments for business-critical and customer-facing workloads, is recognized by Everest Group in this report

Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.

“Leaders in our digital workplace report are helping companies make their employees’ lives easier by allowing them to use the technologies of their choice,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. The ISG report noted that, “CSS Corp has developed smart workplace support services based on cognitive automation and offers flexible usage options to midmarket clients.”

ISG Report has recognized CSS Corp’s capabilities in providing managed services for end-to-end workplace support to drive the digital workplace of the future for its clients.

In this exclusive blog, Ivan Kotzev, leading CX analyst at NelsonHall, notes the commercial challenges facing front-office automation projects to protect the interests of both clients and CX services providers, and how CSS Corp has successfully leveraged upfront contract commitment approach to address this challenge.

Key Takeaways from the Report:

• Market Outlook for Cloud Enablement Services
• Cloud Enablement Services PEAK Matrix ^TM 2019 Chart
• CSS Corp’s Vision, Innovation and Delivery Capabilities in Cloud Enablement Services

CSS Corp has been featured for strategically blending domain centric customer service capabilities with their technology prowess in customer engagements. HFS Research has recognized CSS Corp’s cognitive assistant platform Cognitive CX Platform for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.

HFS Research positioned CSS Corp as a leader in telecom operations services that excel both at execution and innovation. CSS Corp has been enabling telecom organizations to improve customer experience, create new revenue streams, and enhance operational efficiency, strategically aligned with their business goals.