It’s How We are Built
Technology is the DNA of CSS Corp and Innovation is our soul. Innovation is not an activity but an attitude - a way of working that is embraced throughout our entire organization.
To orchestrate that spirit of innovation, we invest heavily in our network of Innovation Labs. Labs provides not just a physical space but the tools, resources, and oversight for testing emerging technologies and development of new solutions. Labs also manages the overall innovation funnel that transforms big ideas within the company to client-ready solutions.
Our innovation mindset enables our associates and our clients to access cutting-edge technology solutions that augment existing capabilities, provide solutions to crucial business problems, and drive new growth streams.
CULTURE
We expect everyone to participate in driving innovation. It’s not a department, it’s a way of working. Our Innovation Labs seek out ideas from throughout the organization to help the contributors in exploring and developing ideas.
We don’t expect every idea to work out, but we embrace the idea of failing fast. Finding out why something doesn’t work is often a key insight that helps us identify what can work.
PURPOSE
We know what we are working towards: building solutions to help our clients improve CX and increase revenue with the most advanced technologies available.
Our passion keeps us looking for new ideas. Our mission keeps us focused on our key strengths.
Our unique niche allows us to have unsurpassed depth in key areas, giving us insights into the business problems facing our clients.
INFRASTRUCTURE
Our Innovation Labs provide a physical space that encourages creativity and team problem solving.
We invest in experimentation with the latest emerging technologies, evaluating how we could use them to advance our mission.
Teams have easy access to a wide range of the best tools and platforms on the market, letting them harness their power in new ways.
The Results Speak for Themselves
Many of the award-winning solutions we have available for clients have been developed through our internal innovation processes, including solutions harnessing the power of C3 (Cognitive Analytics, Cognitive Automation and Cognitive Assistant. Our solution portfolio includes solutions in Cloud, Infrastructure, Mobile CX, Automation, Digital Engineering, and Testing. Examples include:
Active Insights
Insights into customer behavior, issues & new revenue opportunities
Cognitive CX Platform
Conversational platform that offers personalized and context-driven support
Contelli
NextGen predictive & automation platform for continuous optimization
GADET
Promotes Business Process Automation, improves- customer and tech support
SNAP IT
Designed exclusively to monitor, manage and monetize operations
Cloud Map
Continuous migration planning based on patterns & business services
Cloud Path
Blueprint based migration design and automated deployment
iSOC
Automated & real-time monitoring & threat mgmt. of end-point devices
Recent Awards and Recognitions
Winner of Stevie Awards for IT Service Management Solution in Best New Product or Service of the Year Category at 2018 International Business Awards for Contelli
Winner of The Golden Globe Tigers Award 2018 for Excellence & Leadership in Branding in Business Innovation for Cognitive CX Platform
Positioned as a “Key Player” in Forrester’s Tech Tide: AI for Business Insights
Positioned as ‘Leader’ in NelsonHall’s NEAT for Digital Customer Experience Services
Winner of “Digital Transformation Service Provider of the Year 2018” by CDO Summit and Digital Industry Awards for Cognitive CX Platform
Winner of 10th Annual 2018 Golden Bridge Award. Honored with a gold award in the category of “Innovations in Technology – IT Services” for Cognitive CX Platform
Winner of Stevie Awards for Big Data Solution in Best New Product or Service of the Year Category at 2018 International Business Awards for Active Insights
Ranked 7th in HFS Research Global Top 10 Cognitive Assistant Service Providers Report
