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A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction.

However, the industry lacks a platform that binds these different components together synergistically.

Backed by a stellar award-winning journey in orchestrating superior customer experiences for more than two decades, CSS Corp brings CSS EDISON™ – its definitive CX Transformation Platform to the forte. CSS EDISON™ is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Its modules leverage cutting-edge technology, including AI, cognitive RPA, analytics, and augmented reality, to deliver customized solutions for clients, and ensure tangible business benefits for them.

DYNAMIC CUSTOMER ENGAGEMENT

Amplify customer engagements using Smart IVR, Cognitive VA, Digital Messaging, Channel-less orchestration, AI-based Universal Search and Self-Search.

ACTIONABLE INTELLIGENCE & INSIGHTS

Drive intelligent insights-enabled interactions with Cognitive Automation, Advanced Analytics, persona-based Smart Routing, Sales Acceleration and customer journey mapping.

ASSOCIATE Experience AMPLIFICATION

Empower associates with Agent 360° Workbench, Tech Lead Dashboard, Contextual RPA, Digital Associate Cobot.

CSS EDISON™ For Enterprise Support

    CSS EDISON™ helps enterprises to simplify their complex technology support ecosystems. Our expertise across the enterprise ecosystem drives superior customer experiences, operational efficiencies and competitive differentiation.

CSS EDISON™ FOR CONSUMER SUPPORT

    Organizations need to provide their consumers with a consistent and personalized experience across all channels of interactions.
    CSS EDISON™ helps you accelerate your business, simplify support, reimagine customer engagement and unlock new revenue streams.

Robust and Modular Tech

Maximize returns on your tech investments

Low Upfront Investment

Consumption-based pricing model

Most Recognized

60+ awards and 150+ analyst recognitions

Strategic Alliances and Partnerships

Leverage the best of tech (Salesforce, Freshworks, Amazon)

Unparalleled Service Delivery

Platforms+ Best-in-class Global CX Delivery

Brochure

CSS Corp’s Customer Experience Transformation Platform

Video

CSS Edison™ – CX Transformation Platform

E-Book

Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

Blogs

CSS EDISON™ Delivers Business Outcomes and ROI In CX

POV

Conversational AI Driving Next-gen CX

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