A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously, is critical to reducing customer effort and delivering world-class customer satisfaction.

However, the industry lacks a platform that binds these different components together synergistically.

Backed by a stellar award-winning journey in orchestrating superior customer experiences for more than two decades, CSS Corp brings CSS EDISON™ – its definitive CX Transformation Platform to the forte. CSS EDISON™ is an end-to-end technology platform that unites customer services’ three essential pillars seamlessly: elevating customer engagement, driving intelligence & insights, and amplifying agent productivity. Its modules leverage cutting-edge technology, including AI, cognitive RPA, analytics, and augmented reality, to deliver customized solutions for clients, and ensure tangible business benefits for them.