Associates form the critical piece of support delivery. Their performance has a crucial impact on the experience factor. But, the struggle of satisfying customer expectations with limited visibility and tools wears out even competent ones. Associates need to be augmented in their role of support evangelists to provide customers the experiences they long for as empowered associates are customers’ delight.
CSS Edison™ augments your associates to deliver superior customer experiences using innovative features like Agent 360° Workbench, Contextual RPA, Tech Lead dashboard, and a digital cobot to make support easier, faster, and more efficient.
Boost associate experience, efficiency and productivity with CSS EDISON™ Associate Assist
Leverage the power of high Employee Experience (EX) to drive superlative CX with CSS EDISON™ Unified Desktop
Connect your customers to the right associates in the first call with CSS EDISON™ Routing Manager
Maximize returns on your tech investments
Consumption-based pricing model
60+ awards and 150+ analyst recognitions
Strategic Alliances and Partnerships
Platforms+ Best-in-class Global CX Delivery
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers