Give associates the edge to drive superior customer experiences

Get in touch today!

Associates form the critical piece of support delivery. Their performance has a crucial impact on the experience factor. But, the struggle of satisfying customer expectations with limited visibility and tools wears out even competent ones. Associates need to be augmented in their role of support evangelists to provide customers the experiences they long for as empowered associates are customers’ delight.

CSS Edison™ augments your associates to deliver superior customer experiences using innovative features like Agent 360° Workbench, Contextual RPA, Tech Lead dashboard, and a digital cobot to make support easier, faster, and more efficient.

CSS EDISON™ ASSOCIATE ASSIST

Boost associate experience, efficiency and productivity with CSS EDISON™ Associate Assist

CSS EDISON™ UNIFIED DESKTOP

Leverage the power of high Employee Experience (EX) to drive superlative CX with CSS EDISON™ Unified Desktop

CSS EDISON™ ROUTING MANAGER

Connect your customers to the right associates in the first call with CSS EDISON™ Routing Manager

CSS EDISON™ QUALITY MANAGER

Deliver high quality service experience in every interaction with CSS EDISON™ Quality Manager Manager

Robust and Modular Tech

Maximize returns on your tech investments

Low Upfront Investment

Consumption-based pricing model

Most Recognized

60+ awards and 150+ analyst recognitions

Strategic Alliances and Partnerships

Strategic Alliances and Partnerships

Unparalleled Service Delivery

Platforms+ Best-in-class Global CX Delivery

Brochure

CSS Corp’s Customer Experience Transformation Platform

Video

CSS Edison™ – CX Transformation Platform

E-Book

Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

Infographics

Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

POV

Conversational AI Driving Next-gen CX

Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY