Associates form the critical piece of support delivery. Their performance has a crucial impact on the experience factor. But, the struggle of satisfying customer expectations with limited visibility and tools wears out even competent ones. Associates need to be augmented in their role of support evangelists to provide customers the experiences they long for as empowered associates are customers’ delight.

CSS Edison™ augments your associates to deliver superior customer experiences using innovative features like Agent 360° Workbench, Contextual RPA, Tech Lead dashboard, and a digital cobot to make support easier, faster, and more efficient.