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Boost associate experience, efficiency and productivity with
CSS EDISON™ Associate Assist

 

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Modern contact centers are beehives of activities with the associate in the center of all the action. They have to handle case after case with utmost care and efficiency. The demanding work and a lack of the right tools can impact their performance and may even lead to burn-out. Enable your associates with CSS EDISON™ Associate Assist, their own conversational virtual assistant that guides them intelligently through the resolution process, augments their experience and increases their potential.

Brochure

CSS Corp’s Customer Experience Transformation Platform

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CSS Edison™ – CX Transformation Platform

E-Book

Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

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Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

POV

Conversational AI Driving Next-gen CX

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