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Modern contact centers are beehives of activities with the associate in the center of all the action. They have to handle case after case with utmost care and efficiency. The demanding work and a lack of the right tools can impact their performance and may even lead to burn-out. Enable your associates with CSS EDISON™ Associate Assist, their own conversational virtual assistant that guides them intelligently through the resolution process, augments their experience and increases their potential.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers