Managed Services Offered with CSS EDISON™ Cloud Contact Center
Cloud is a given, not an option anymore. If you are still stuck with legacy on-premise contact center technology, then you are not only missing out on the on-demand flexibility and scalability that cloud contact centers offer, but also potentially depriving your customers of the digital experiences they deserve. CSS EDISON™ Cloud Contact Center is a comprehensive solution to move your contact center operations to the Cloud rapidly and pave the way for a cognitive contact center with AI-powered cloud applications.
Managed Services Offered with CSS EDISON™ Cloud Contact Center
The Business Challenges That Hold You Back
Unable to keep contact center operational with shift to work from home
Unpredictable contact volumes not manageable with inflexible on-premise technology
Overpaying for technology commitments not being used in legacy setup
Fast-track to Resilient Experiences with CSS EDISON™ Cloud Contact Center
100% fully managed cloud based solution that can be accessed from anywhere
On-demand scalability and flexibility to support contact volume fluctuations
Pay-as-you-go model with no minimum fees and no contracts
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
