Customers today expect brands to deliver hyper-personalized and contextual experiences, else they are quick to switch brands. What if you could understand your customers better, pre-empt and fix their issues in real time, identify if they are at risk of churn and take necessary steps proactively? CSS EDISON™ Customer Insights is an advanced analytics solution that gathers the Voice of Customer from calls, chats, emails, digital footprint, social media activity, surveys and their buying behaviour to create actionable insights in real time. Customer service leaders can use these insights to power superior customer experience, improve products and processes, and drive associate experience.