CSS Edison™ Digital Messaging Extends Your Reach Across Channels
Gartner predicts 80% of customer service organizations will abandon native mobile apps in favour of messaging for better CX by the year 2025. This trend presents customer service leaders the opportunity to connect with customers just as they connect with their friends. CSS EDISON™ Digital Messaging is a smart solution to drive conversations digitally and create unified customer experiences. It enables you to engage with customers seamlessly through a unified contact engine across digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, social media channels, SMS, email, product review sites, online communities, and more.
CSS Edison™ Digital Messaging Extends Your Reach Across Channels
The Business Challenges That Hold You Back
Explosion of digital channels as the way consumers communicate evolves sharply
Traditional CX operations and processes are not suited for an asynchronous world
Tons of unstructured customer data across digital channels hide priceless insights
Build Next-level Customer Engagements with CSS EDISON™ Digital Messaging
Channel-less solution that maps out digital service journeys across channels
Unified contact engine enables associates to manage many conversations concurrently
AI/ML powered automated workflows that unearth every nugget of customer insight
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING