Gartner predicts 80% of customer service organizations will abandon native mobile apps in favour of messaging for better CX by the year 2025. This trend presents customer service leaders the opportunity to connect with customers just as they connect with their friends. CSS EDISON™ Digital Messaging is a smart solution to drive conversations digitally and create unified customer experiences. It enables you to engage with customers seamlessly through a unified contact engine across digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, social media channels, SMS, email, product review sites, online communities, and more.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers