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Accelerate effortless CX and build efficiency on the go with
CSS EDISON™ Integrated Automation

 

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Flawless customer service requires an orchestrated effort between various touchpoints in a process flow. Any lapses in the coordination and collaboration between the various moving parts can limit your associates’ potential, lead to efficiency leaks, and disturb CX. CSS EDISON™ Integrated Automation is an AI-powered solution that drives customer service efficiencies by automating and streamlining effort-intensive processes intelligently across the support lifecycle through a multi-layered outcome-oriented approach.

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CSS Corp’s Customer Experience Transformation Platform

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CSS Edison™ – CX Transformation Platform

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Top 5 Emerging Trends in CX and Contact Centers

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24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

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Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

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Conversational AI Driving Next-gen CX

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