Flawless customer service requires an orchestrated effort between various touchpoints in a process flow. Any lapses in the coordination and collaboration between the various moving parts can limit your associates’ potential, lead to efficiency leaks, and disturb CX. CSS EDISON™ Integrated Automation is an AI-powered solution that drives customer service efficiencies by automating and streamlining effort-intensive processes intelligently across the support lifecycle through a multi-layered outcome-oriented approach.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
Conversational AI Driving Next-gen CX
CSS Corp is now Movate