Flawless customer service requires an orchestrated effort between various touchpoints in a process flow. Any lapses in the coordination and collaboration between the various moving parts can limit your associates’ potential, lead to efficiency leaks, and disturb CX. CSS EDISON™ Integrated Automation is an AI-powered solution that drives customer service efficiencies by automating and streamlining effort-intensive processes intelligently across the support lifecycle through a multi-layered outcome-oriented approach.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
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