The Business Challenges That Hold You Back
Flawless customer service requires an orchestrated effort between various touchpoints in a process flow. Any lapses in the coordination and collaboration between the various moving parts can limit your associates’ potential, lead to efficiency leaks, and disturb CX. CSS EDISON™ Integrated Automation is an AI-powered solution that drives customer service efficiencies by automating and streamlining effort-intensive processes intelligently across the support lifecycle through a multi-layered outcome-oriented approach.
The Business Challenges That Hold You Back
Over 20% of associates’ time is spent on dull, repetitive computer tasks
Human effort carries the risk of manual errors, leading to inconsistencies
Task-based siloed automation initiatives provide little business ROI
Evolve your Customer Service with CSS EDISON™ Integrated Automation
Automate simple, repetitive tasks to complex processes like issue resolutions
Assisted and unassisted workflow automation based on process and user role
Seamless Integration with CRM, knowledgebase, RPA and LOB applications
AI/ML powered processing of unstructured data for complex automation
Easy-to-train automation bots with a prebuilt library of questions and answers
Self-learning and performance improvement based on the user feedback
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
