Customer service leaders are navigating a torrid time in handling huge call volumes from customers who have increasingly high expectations. If your challenge is with legacy IVR systems being anything but interactive, then you’re not alone. The answer? —A new-age smart IVR solution that’s personalized and responsive. CSS EDISON™ IVR Assist is a cloud-based voice-to web solution that accelerates resolution, and deflects callers to low-cost channels such as SMS, chat, email, or a virtual assistant with intelligent automation. It is a comprehensive smart call management solution that helps you reduce costs, increase call efficiencies and boost customer experiences.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers