The Business Challenges That Hold You Back
Customer service leaders are navigating a torrid time in handling huge call volumes from customers who have increasingly high expectations. If your challenge is with legacy IVR systems being anything but interactive, then you’re not alone. The answer? —A new-age smart IVR solution that’s personalized and responsive. CSS EDISON™ IVR Assist is a cloud-based voice-to web solution that accelerates resolution, and deflects callers to low-cost channels such as SMS, chat, email, or a virtual assistant with intelligent automation. It is a comprehensive smart call management solution that helps you reduce costs, increase call efficiencies and boost customer experiences.
The Business Challenges That Hold You Back
Legacy IVR with keypad input and overly complicated menu prompts
High abandonment rate with repeated calls and long wait times
High operating costs for voice-based support channel
Automate Calling Experience with CSS EDISON™ IVR Assist
People-like IVR interactions with voice bots powered by conversational AI
Intelligent call-back integration for scheduling a call-back on preferred time
Caller intent identification and automated operations with Visual IVR
Call deflection to the customer's preferred channel – Email, SMS, Chat, or web forms
Smart routing of calls to associate in relevant department
Integrations with LOB applications, CRM and automation tools for customized services
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
