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Increase support engineers’ efficiency and productivity with
CSS EDISON™ Log Analyzer

 

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Are your technical support engineers spending their precious time in reading and analysing gigabytes of device logs, stretching their issue resolution time. CSS EDISON™ Log Analyzer is an AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to engineers. It results in early detection and remediation of errors, which in turn enables engineers to process larger case volumes, reduce resolution time, and deliver outstanding CX.

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CSS Corp’s Customer Experience Transformation Platform

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CSS Edison™ – CX Transformation Platform

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Top 5 Emerging Trends in CX and Contact Centers

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24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

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Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

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Conversational AI Driving Next-gen CX

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