Are your technical support engineers spending their precious time in reading and analysing gigabytes of device logs, stretching their issue resolution time. CSS EDISON™ Log Analyzer is an AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to engineers. It results in early detection and remediation of errors, which in turn enables engineers to process larger case volumes, reduce resolution time, and deliver outstanding CX.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
Conversational AI Driving Next-gen CX
CSS Corp is now Movate