Industry-leading Features of Self Assist
Are your technical support engineers spending their precious time in reading and analysing gigabytes of device logs, stretching their issue resolution time. CSS EDISON™ Log Analyzer is an AI/ML based analytics solution that analyses massive device logs and automatically provides the related insights and KB articles to engineers. It results in early detection and remediation of errors, which in turn enables engineers to process larger case volumes, reduce resolution time, and deliver outstanding CX.
Industry-leading Features of Self Assist
The Business Challenges That Hold You Back
Poor customer experience with complex and time-consuming manual log analysis
Low engineer efficiency without tools to extract, parse and visualize information
Engineers need to interact with a mosaic of systems, applications and tools
Evolve your Customer Service with CSS EDISON™ Integrated Automation
Automated analysis of logs to pinpoint the location of failure within seconds
Enable engineers with the relevant knowledge articles to resolve the error
Graphical and intuitive interface for engineers to work with log data
Self-learning feature detects new error signatures and maps to known resolutions
Modular solution that integrates seamlessly with CRM, ITSM, and other applications
Processes structured, semi- structured and unstructured data with ease
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
