Industry-leading Features of CSS Edison™ Mobile Assist
From social connect and real-time news to entertainment and services, mobile phones have become a conduit for almost all experiences in the modern life. But if the extent of your mobile support is limited to calling, then you are missing out on a huge opportunity to offer personalized and impactful customer experiences. CSS EDISON™ Mobile Assist is an easy-to-deploy mobile application for your brand to provide a single window for all customer service needs – one-tap cognitive assistant, visual IVR, instant appointment and field service scheduling, integrated live support, and intelligent self-service. Its intuitive AI and NLP technology driven core understands customer needs and drives next best experience in real-time.
Industry-leading Features of CSS Edison™ Mobile Assist
The Business Challenges That Hold You Back
Most customers prefer calling support only as a last resort
Traditional self-service webpages are static and inconvenient
Archaic service experiences turn customers away from brands
Modernize Service Experience with CSS EDISON™ Mobile Assist
Next-gen mobile app to serve customer service needs end-to-end
24/7 support with integrated one-tap cognitive assistant and intelligent self-service
Drives customer loyalty with proactive DIY, brand updates and notifications
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
