Deliver high quality service experience in every interaction with
CSS EDISON™ Quality Manager

 

Get in touch today!

As per a Gartner research, 88% of customer service leaders feel their quality assurance processes are ineffective and rarely match up to the customer view of quality. CSS EDISON™ Quality Manager is an advanced AI-based quality assurance automation solution that ensures each and every customer interaction on every channel meets the high standards of service that your customers expect and deserve. It is easily configurable to your process requirements and smart enough to understand the language nuances to provide instant feedback on quantitative as well as qualitative parameters.

Brochure

CSS Corp’s Customer Experience Transformation Platform

Video

CSS Edison™ – CX Transformation Platform

E-Book

Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

Infographics

Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

POV

Conversational AI Driving Next-gen CX

Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY