As per a Gartner research, 88% of customer service leaders feel their quality assurance processes are ineffective and rarely match up to the customer view of quality. CSS EDISON™ Quality Manager is an advanced AI-based quality assurance automation solution that ensures each and every customer interaction on every channel meets the high standards of service that your customers expect and deserve. It is easily configurable to your process requirements and smart enough to understand the language nuances to provide instant feedback on quantitative as well as qualitative parameters.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
Conversational AI Driving Next-gen CX
CSS Corp is now Movate