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As per a Gartner research, 88% of customer service leaders feel their quality assurance processes are ineffective and rarely match up to the customer view of quality. CSS EDISON™ Quality Manager is an advanced AI-based quality assurance automation solution that ensures each and every customer interaction on every channel meets the high standards of service that your customers expect and deserve. It is easily configurable to your process requirements and smart enough to understand the language nuances to provide instant feedback on quantitative as well as qualitative parameters.
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