Industry-leading Features of Self Assist
Are your customers struggling to find the right information to resolve their queries in the web of information on your digital assets? Make self-service easy and reduce customer effort with CSS EDISON™ Self Assist, a comprehensive AI-based modern self-service solution. It assimilates relevant information from multiple data sources such as your websites, knowledge portals, user communities, and self-service sites and simplifies the information retrieval process with intuitive and interactive interfaces.
Industry-leading Features of Self Assist
The Business Challenges That Hold You Back
Most customers prefer finding information for simple issues on their own
Long turnaround to find information that is buried in massive knowledge bases
Lack of a single smart search experience interface
Simplify Self-service Experience with CSS EDISON™ Self Assist
Cognitive universal search to identify the intent and provide accurate results
Central search console to access information from all business process applications
Single solution integrated with multiple applications and data sources
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING
