Traditional Live Chat vs. CSS EDISON™ Associate Assist Powered Experience
Are your customer service teams empowered with optimal information about your customers? Your associates need a complete picture of customers to resolve issues quickly. Revolutionize EX with CSS EDISON™ Unified Desktop that integrates seamlessly with CRM systems, case management systems and multiple applications to simplify the issue resolution process and speed up your associates’ efficiency. As the CX tech stack keeps expanding, Unified Desktop is the answer to your search for the one platform that harmonizes your customer service operations.
Traditional Live Chat vs. CSS EDISON™ Associate Assist Powered Experience
The Business Challenges That Hold You Back
Daunting mosaic of applications and tools that associates need to interact with
Resolution complexity and customer service tech stack continues to expand
Time-consuming resolutions leading to taxing customer interactions and churn
Boost Your Associate Experience with EDISON™ Unified Desktop
Single-view dashboard with case, customer, knowledgebase and all relevant information
Integrated automation and voice of customer insights drive compelling EX and CX
Truly channel-less CX with a single window of interaction across all support channels
Outcomes Assured
ResourceCentre
24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution
Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING