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AI-powered bots have advanced self-service to the next level with automated and more natural customer interactions. But static and scripted bots can leave your customers more frustrated than empowered. CSS EDISON™ Virtual Assist is a powerful virtual assistant built on advanced conversational intelligence and natural language engine to deliver contextual, intent-driven and empathetic customer experience. Integrated with all digital channels, it learns and picks up patterns from every interaction, understands customer intent and sentiment, engages in interactive dialogs, and answers complex questions, while keeping the conversations people-like.
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers