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Move from scripted bot interactions to intelligent conversations with
CSS EDISON™ Virtual Assist

 

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AI-powered bots have advanced self-service to the next level with automated and more natural customer interactions. But static and scripted bots can leave your customers more frustrated than empowered. CSS EDISON™ Virtual Assist is a powerful virtual assistant built on advanced conversational intelligence and natural language engine to deliver contextual, intent-driven and empathetic customer experience. Integrated with all digital channels, it learns and picks up patterns from every interaction, understands customer intent and sentiment, engages in interactive dialogs, and answers complex questions, while keeping the conversations people-like.

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CSS Corp’s Customer Experience Transformation Platform

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CSS Edison™ – CX Transformation Platform

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Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

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Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

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Conversational AI Driving Next-gen CX

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