The rise in the usage of digital channels has only increased the noise, complicating customer support. Customers want fast, quick, and contextual resolutions and will drop vendors who don’t provide that experience to them. Support engineers need access to the right information at the right time to quickly resolve issues. Maintaining this balance can be tricky.
Drive seamless customer engagements with the power of CSS Edison™. CSS Edison™ uses a combination of smart IVR, Cognitive Voice Assist (VA), Digital Messaging, Channel-less orchestration to drive superior customer engagements, time after time.
Move from scripted bot interactions to intelligent conversations with CSS EDISON™ Virtual Assist
Put advanced next-gen support in your customer’s hands with CSS EDISON™ Mobile Assist
Engage your customers on their digital channel of choice with CSS EDISON™ Digital Messaging
Replace frustrating legacy IVR experiences with conversational AI powered CSS EDISON™ IVR Assist
Reduce customer effort with an all-in-one smart self-service solution CSS EDISON™ Self Assist
Maximize returns on your tech investments
Consumption-based pricing model
60+ awards and 150+ analyst recognitions
Strategic Alliances and Partnerships
Platforms+ Best-in-class Global CX Delivery
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers