Craft customer engagements that excite
Get in touch today!

The rise in the usage of digital channels has only increased the noise, complicating customer support. Customers want fast, quick, and contextual resolutions and will drop vendors who don’t provide that experience to them. Support engineers need access to the right information at the right time to quickly resolve issues. Maintaining this balance can be tricky.

Drive seamless customer engagements with the power of CSS Edison™. CSS Edison™ uses a combination of smart IVR, Cognitive Voice Assist (VA), Digital Messaging, Channel-less orchestration to drive superior customer engagements, time after time.

CSS EDISON™ VIRTUAL ASSIST

Move from scripted bot interactions to intelligent conversations with CSS EDISON™ Virtual Assist

CSS EDISON™ MOBILE ASSIST

Put advanced next-gen support in your customer’s hands with CSS EDISON™ Mobile Assist

CSS EDISON™ DIGITAL MESSAGING

Engage your customers on their digital channel of choice with CSS EDISON™ Digital Messaging

CSS EDISON™ IVR ASSIST

Replace frustrating legacy IVR experiences with conversational AI powered CSS EDISON™ IVR Assist

CSS EDISON™ SELF ASSIST

Reduce customer effort with an all-in-one smart self-service solution CSS EDISON™ Self Assist

CSS EDISON™ VISUAL ASSIST

Drive immersive experiences and hassle-free resolutions with CSS EDISON™ Visual Assist

Robust and Modular Tech

Maximize returns on your tech investments

Low Upfront Investment

Consumption-based pricing model

Most Recognized

60+ awards and 150+ analyst recognitions

Strategic Alliances and Partnerships

Strategic Alliances and Partnerships

Unparalleled Service Delivery

Platforms+ Best-in-class Global CX Delivery

Brochure

CSS Corp’s Customer Experience Transformation Platform

Video

CSS Edison™ – CX Transformation Platform

E-Book

Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

Infographics

Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

POV

Conversational AI Driving Next-gen CX

Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY