Increase customer centricity across the customer lifecycle

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Data is everywhere. But unless data is converted to meaningful information, it is of no help. The overall support experience can be gauged by how enterprise organizations handle and process data. Any break or lapse in curating information can have a tell-tale effect on the support scope with interactions spanning multi-layer touchpoints. Invest in a digital solution that scales up as your business grows.

CSS Edison™ drives intelligence and insights across the entire customer lifecycle. It uses cognitive automation to automate repetitious tasks, advanced analytics to brew instantaneous insights, persona-based intelligent routing to transform customer and agent experiences.

CSS EDISON™ Customer Insights

Know your customer expectations, preferences, and pain points with CSS EDISON™ Customer Insights

CSS EDISON™ Log Analyzer

Increase support engineers’ efficiency and productivity with CSS EDISON™ Log Analyzer

CSS EDISON™ Integrated Automation

Accelerate effortless CX and build efficiency on the go with CSS EDISON™ Integrated Automation

CSS EDISON™ Cloud Contact Center

Replace frustrating legacy IVR experiences with conversational AI powered CSS EDISON™ IVR Assist

Robust and Modular Tech

Maximize returns on your tech investments

Low Upfront Investment

Consumption-based pricing model

Most Recognized

60+ awards and 150+ analyst recognitions

Strategic Alliances and Partnerships

Strategic Alliances and Partnerships

Unparalleled Service Delivery

Platforms+ Best-in-class Global CX Delivery

Brochure

CSS Corp’s Customer Experience Transformation Platform

Video

CSS Edison™ – CX Transformation Platform

E-Book

Top 5 Emerging Trends in CX and Contact Centers

Case Study

24% Customer Churn Reduction for a Leading Telecom Conglomerate, Made Possible by CSS Edison™ Smart Routing Solution

Infographics

Craft holistic experiences amidst increasing influence of DIGITAL MESSAGING

POV

Conversational AI Driving Next-gen CX

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