Data is everywhere. But unless data is converted to meaningful information, it is of no help. The overall support experience can be gauged by how enterprise organizations handle and process data. Any break or lapse in curating information can have a tell-tale effect on the support scope with interactions spanning multi-layer touchpoints. Invest in a digital solution that scales up as your business grows.
CSS Edison™ drives intelligence and insights across the entire customer lifecycle. It uses cognitive automation to automate repetitious tasks, advanced analytics to brew instantaneous insights, persona-based intelligent routing to transform customer and agent experiences.
Know your customer expectations, preferences, and pain points with CSS EDISON™ Customer Insights
Increase support engineers’ efficiency and productivity with CSS EDISON™ Log Analyzer
Accelerate effortless CX and build efficiency on the go with CSS EDISON™ Integrated Automation
Maximize returns on your tech investments
Consumption-based pricing model
60+ awards and 150+ analyst recognitions
Strategic Alliances and Partnerships
Platforms+ Best-in-class Global CX Delivery
CSS Corp’s Customer Experience Transformation Platform
CSS Edison™ – CX Transformation Platform
Top 5 Emerging Trends in CX and Contact Centers