What is Movate OnDemand?

Movate OnDemand (formerly CSS OnDemand) is our unique gig customer experience ecosystem that harnesses passionate and knowledgeable freelance talent from across the globe who know, love, and are expert users of our customers’ products, to provide an elevated yet empathetic support from a user perspective. Not a traditional BPO partner, we are a refreshing, new way for businesses to find and reward their most loyal users to provide exceptional peer-to-peer support experience that complements your in-house support centers.

Sustainable solution to skilled talent crunch

A global network of on-demand peer experts with hands-on experience on your products to provide support in 100+ languages

Flexible scalability for dynamic talent needs

With little to no training, the peer expert network can quickly scale up and down by 4X to meet your dynamic talent needs

Guaranteed quality


Rigorous vetting process to onboard only highly qualified experts and stringent QC standards

Pay for outcomes only


With our success-based pricing model, pay only for resolved contacts and shed 30%~50% of your current cost to resolve

Unique gig plus full-time support model

The power of gig experts coupled with our 12,000+ full-time experts, creates endless possibilities for our customers

Integrated with next-gen technology

Integrated automation and AI solutions ensure more efficient and cost-effective routing and resolution workflows

How It Works

An elastic network of peer experts

Source, screen, and onboard your power users who love to provide empathetic support to other users as peer experts. These experts are ready to start with minimal training making it a highly elastic network that can scale with no additional effort.

Patented Intent Analysis & Routing

Our patented advanced predictive routing algorithms identify customer contact intent in real-time and pair them with experts based on their reputation score ensuring that customers receive the best support possible.

Flexibility and Convenience of Gig for Experts

CSS OnDemand experts love the freedom to solve problems based on their specific expertise and the unique challenges of each issue rather than being restricted by a rigid script-driven process followed by traditional contact centers. It also brings them the convenience to do work that best fits into their lifestyle and schedule.

The Best Experts Out There

Find Out More

Channels Supported

Improve your service delivery and provide on-demand support across channels with CSS OnDemand

IVR

Asynchronous Messaging

Chat

Email

Web Tickets

Voice

Movate OnDemand Solutions

Delivering end-to-end specialized solutions to transform the customer service experience

By Initiative

Transform and scale operations to double your impact

By Industry

Unleash superlative customer experiences across industries

CSS OnDemand FAQs

 

 

Proven Results With Leading Brands

Outcomes Delivered

An Intelligent Platform

Contact center technologies with intelligent analytics and reporting to elevate customer experiences. Shift to digital and level-up performance. All on a 100% safe, highly secure platform fully compliant with enterprise-grade policies and practices.

SOC 2 Type II Compliant

GDPR Complaint

CCPA Complaint

Movate OnDemand is also fully supported and easily integrated into most CRM platforms and messaging applications.

Microsoft Dynamics

Oracle Service Cloud

Zendesk

Salesforce Service Cloud

Our Resources

Images

Video

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Brochure

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Case Study - I

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Case Study - II

If you are already registered with OnDemand, then please sign up

 

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CSS Corp is now Movate

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