What if your best customers provide world-class support?
Movate OnDemand
Reimagine customer experience with the power of gig
Movate OnDemand is an ecosystem of on-demand services that combine the power of a gig platform built on patented technology with gig peer experts to provide an elevated, personalized and frictionless peer-to-peer support experience across multiple channels. Movate OnDemand focuses on providing empathetic support to generate up to 90% CSAT and resolution rates, with a 95% satisfaction level.
A gig support platform with a difference
- An elastic network of peer experts Leverage a highly scalable elastic network of experts
- Reputation engine for continual performance improvement Score-based smart routing encourgaging continuous performance improvement
- Patented intent analysis and routing Real time customer intent identification and best match expert routing
- Peer quality review process Peer-driven continuous review and feedback improving service delivery
- Flexibility and convenience for gig experts Empowering gig peer experts to solve problems based on specific expertise
Why Movate OnDemand
- Highly cost-effective 30-40% less as compared to traditional customer support
- Success-based pricing model Pay only for resolved tickets to gig peer experts
- Efficient and scalable Intelligent automation and AI to automate repetitive requests
- Empathetic customer experience Personalized resolutions for customers
Movate OnDemand has already delivered
- $ 20M Cost saving
- 1.5 Min Average response time
- 20% Improvement in CSAT score
- BEST CSAT out of all CX delivery models
SUCCESS STORY #1
Transformed customer experience with personalized support
For one of the biggest gaming companies
- Provided 24/7 access to technical gaming experts
- Leveraged AI/ML to identify and resolve repetitive questions
- Quickly scaled 10X to answer an influx of new questions
- Offered global support in 10+ languages
Business outcomes delivered
- 1.8 Million Resolved tickets
- 1.5 Min Average response time
- 307k cases Resolved with automation
- 87% CSAT score
SUCCESS STORY #2
Streamlined complex requests leveraging peer-to-peer support
For an american multinational software company
- Provided 24/7 access to technical product expert
- Managed end-to-end complex questions at scale
- Supported 17 languages (5 native, 12 translated)
- Cleared queries backlog in < 1 week
Business outcomes delivered
- 5.2k Complex tickets resolved
- 21 Min Time to first response
- 94% CSAT score
- 67% Cost reduction
SUCCESS STORY #3
Movate OnDemand increases CX for a professional networking company
- Challenged with extensive response times
- Leveraged OnDemand’s expert network solution
- Resolved 20% of tickets via automation
Business outcomes delivered
- 190k Tickets resolved
- 50% Cost reduction
- 9 International languages supported
- 84% CSAT score
- 3.9 sec Average response time
Level up your customer support with
On-demand Gig peer experts + Full time experts + Automation platform
- Cost-effectiveness: Costing 30-40% less as compared to traditional customer support
- Leader in On-demand support for Fortune 500 brands
- Unprecedented CSAT scores: Delivering 20% higher CSAT ratings which improves customer retention and customer lifetime value
- 12,000+ full time support service experts for traditional support
- Empathetic customer experience: Delivering personalized resolutions to customers
- More than 5000 global peer-to-peer experts across 60+ countries
- Highly elastic network: Scale up and down by 4X with no additional effort
- Industry leading privacy & security standards & compliance
- Right expert at the right time: Leveraging patented intent analysis and routing to identify experts for high-class resolutions
- Channels supported: Email, Messaging, Web, Voice, IVR, Digital
- Highly efficient: Leveraging intelligent automation to automate repetitive service requests
- Ability to support 100+ languages
How can you engage with us?
There are three core engagement models that can be further customized per client’s requirements.
