I see CSS Corp as being a strong partner of ours. They have helped us with their customer support operations, and are helping us create a go-to-market with some of the really important strategic moves that we’re making in the Cloud, Social Media and Knowledge Management.
SVP, Global Services for a leading telecommunications equipment company
Our working relationship with CSS Corp has been really strong and whenever we’ve had an issue, there’s been absolute determination to fix it and make sure that we don’t encounter it again. I think CSS Corp really has the intention to look at long-term relationships, and they’re not short on budgets which is definitely a big differentiator between CSS Corp and other vendors.
Global Director, Digital Marketing Services for a multinational consumer goods company
Strong recommendation; the team works diligently and adds value by developing a deeper understanding of our products and making recommendations to improve product quality. CSS Corp has demonstrated the ability to deliver more than status-quo monitoring services and have become an essential part of our operations team.
Senior Manager, Operations – TV/Video Business Group, Microsoft
CSS Corp has been our partner for over nine years. Their flexibility, proactive approach, communication & constant endeavor to overcome every challenge are truly impressive. Their solid operational leadership; year-on-year performance, innovation and suggestions have helped improve our support processes and customer experience.
Senior Director – Support and Services, Netgear Inc.
CSS Corp has been a great partner from the first day of our engagement. They have helped optimize our operations, whilst offering innovative solutions, and consistently delivered high-quality results.
General Manager – Customer Support, Real Networks, Inc.
Special thanks to the team; they contributed greatly to the success of our project. Once we got the process down, there were very few issues with the hot-swaps and a lot of that can be contributed to the team’s extra effort, flexibility, attention to detail, and many extra hours dedicated to the project.
Greg D. Slatkovsky
Technical Program Manager – Network Devices OEM
CSS Corp has been pivotal in implementing Blurb’s customer support strategy. They have built our multi-channel, multi-lingual team in an efficient and scalable manner. Their expertise in the customer experience & technology support industry has helped Blurb exceed its goals and expectations from the partnership. CSS Corp has routinely offered proactive suggestions to reduce operational costs and improving customer experience.
Director – Customer Experience, Blurb
CSS Corp has been pivotal in helping Rhapsody build a strong customer base. Unique customer service & technology support and best-in-class processes have helped assure high customer satisfaction levels. We believe CSS Corp is completely committed to the success of our company.
Director – Customer Support, Rhapsody
CSS Corp has been our strongest and tenured partner. CSS Corp understands the needs of our business; their ability to drive continuous improvement and deliver best-in-class service to our customers is unparalleled. Strong leadership, operational focus, and business acumen allows CSS Corp to remain agile and grow with our business in a dynamic global economy.
Senior Manager – Global Vendor Management, Vonage Holdings Corp