Enterprise Customer Care Support can win you CSAT Scores of over 90%
Enterprise Customer Care Support
Multi-language support is one of the major challenges in Enterprise Customer care Service. Other challenges include inability to resolve problems, making clients wait on the call for longer durations and asking them to repeat the same problem over and over again. This results in increasing support costs and customer churn.
CSS Corp’s Enterprise Customer Care addresses both, the front-office that have high customer interaction and back-end service administration. This includes outreach services and all aspects of customer advocacy. CSS Corp optimizes your end-user experience, driving top-line revenue and bottom-line savings from the contact centre. We have a rich track record of supporting customer care functions of leading companies across varied industries.
MULTILINGUAL CALL MANAGEMENT
- PHONE, EMAIL, WEB, CHAT, FAX
EDUCATION SERVICES: CERTIFICATION AND REGISTRATION FOR TRAINING
SELF SERVICE ADMINISTRATION
Reduction in support turnaround times
Delivered proactive and pre-emptive enterprise customer services to premium clients of an Intelligent Network Security solutions provider
- 60% reduction in support costs
- >90% CSAT score to exceed customer expectations
Reduction in escalations through efficient resolutions
Delivered high quality Enterprise Customer Service to a global leader in providing cloud-based fully managed and self-managed Unified IT service solutions
- Cost Saving: 30% reduction in support costs
- Efficient resolution: 95% resolution rate