Enterprise Customer Care Support can win you CSAT Scores of over 90%

Enterprise Customer Care Support

Multi-language support is one of the major challenges in Enterprise Customer care Service. Other challenges include inability to resolve problems, making clients wait on the call for longer durations and asking them to repeat the same problem over and over again. This results in increasing support costs and customer churn.

CSS Corp’s Enterprise Customer Care addresses both, the front-office that have high customer interaction and back-end service administration. This includes outreach services and all aspects of customer advocacy. CSS Corp optimizes your end-user experience, driving top-line revenue and bottom-line savings from the contact centre. We have a rich track record of supporting customer care functions of leading companies across varied industries.

Optimize Customer Care for your Enterprise with CSS Corp

OUR
SERVICES

MULTILINGUAL CALL MANAGEMENT

- PHONE, EMAIL, WEB, CHAT, FAX

EDUCATION SERVICES: CERTIFICATION AND REGISTRATION FOR TRAINING

ENTITLEMENT

VERIFICATION

SELF SERVICE ADMINISTRATION

CUSTOMER DATABASE

/CRM MANAGEMENT

E-SUPPORT ADMINISTRATION

SUCCESS
STORIES

67%

Reduction in support turnaround times

Delivered proactive and pre-emptive enterprise customer services to premium clients of an Intelligent Network Security solutions provider

  • 60% reduction in support costs
  • >90% CSAT score to exceed customer expectations

20%

Reduction in escalations through efficient resolutions

Delivered high quality Enterprise Customer Service to a global leader in providing cloud-based fully managed and self-managed Unified IT service solutions

  • Cost Saving: 30% reduction in support costs
  • Efficient resolution: 95% resolution rate

RESOURCE
CENTER

CASE STUDIES

100% resolution rates with high upsell opportunities

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POINT OF VIEW

How to transform your support center into a profit center

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Blogs

8 best practices to transform your infrastructure management

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